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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property
Hotel in Norfolk with indoor pool and free breakfast

Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Free buffet breakfast
Exterior
Exterior
Interior
In-room safe, desk, iron/ironing board, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$237
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
920 S 20th St, Norfolk, NE, 68701
  • Place, Sunset Plaza Mall
    ‪10 min walk‬
  • Place, Faith Regional Health Services - East Campus
    ‪2 min drive‬
  • Place, Skyview Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

Room (Specialty)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

10.0 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Rainfall showerhead
Private bathroom
Hairdryer
Designer toiletries
  • Sleeps 6
  • 2 King Beds

About the area

Norfolk

At Holiday Inn Express & Suites Norfolk by IHG you'll be within a 20-minute stroll of Sunset Plaza Mall and Bank Memorial Park. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .Enjoy the gym and Hot tub. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. .Sights within a 30-minute walk of this Norfolk hotel include Faith Regional Health Services - East Campus and Central Park.

What's nearby

  • Sunset Plaza Mall - 10 min walk - 0.9 km
  • Bank Memorial Park - 14 min walk - 1.2 km
  • Faith Regional Health Services - East Campus - 2 min drive - 1.4 km
  • Skyview Park - 2 min drive - 1.8 km
  • Verges Park - 3 min drive - 2.8 km

Getting around

  • Omaha, NE (OMA-Eppley Field) - 137 min drive

Restaurants

  • ‪Love's Travel Stop - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Casey's - ‬15 min walk
  • ‪Big Red Keno - ‬9 min walk
  • ‪Raising Cane's Chicken Fingers - ‬17 min walk

About this property

Holiday Inn Express & Suites Norfolk by IHG

Hotel in Norfolk with indoor pool and free breakfast
Holiday Inn Express & Suites Norfolk by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. A business centre and meeting rooms are available. Free breakfast is served. A library, an arcade/games room, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Norfolk by IHG. Self parking is free.

This Norfolk hotel is smoke free.

  • 86 guestrooms or units
  • 4 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Newspapers in lobby (free)
  • No smoking on site
Holiday Inn Express & Suites Norfolk by IHG offers 86 air-conditioned accommodations with a safe and free newspapers. 40-inch flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Lobby
Norfolk Lodge & Suites, an Ascend Collection Hotel
  • Pool
  • Spa pool
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, 652 reviews
The price is AU$222
includes taxes & fees
1 Mar - 2 Mar
Norfolk Lodge & Suites, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 5 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Norfolk
Holiday Inn Express Norfolk
Norfolk Holiday Inn Express
Holiday Inn Express Norfolk Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express & Suites Norfolk by IHG?

Holiday Inn Express & Suites Norfolk by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express & Suites Norfolk by IHG?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Norfolk by IHG on 1 Feb 2026 start from AU$237.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express & Suites Norfolk by IHG?

Yep, Holiday Inn Express & Suites Norfolk by IHG has a free self car park.

Does Holiday Inn Express & Suites Norfolk by IHG have a pool?

Holiday Inn Express & Suites Norfolk by IHG has an indoor pool. The pool is open 5 AM to 11 PM.

What makes Holiday Inn Express & Suites Norfolk by IHG a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express & Suites Norfolk by IHG.

Does Holiday Inn Express & Suites Norfolk by IHG serve breakfast?

Sure does, free buffet breakfast is available at Holiday Inn Express & Suites Norfolk by IHG.

Is there a free airport shuttle available at Holiday Inn Express & Suites Norfolk by IHG?

No, Holiday Inn Express & Suites Norfolk by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express & Suites Norfolk by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express & Suites Norfolk by IHG?

No, pets are not allowed.

Holiday Inn Express & Suites Norfolk by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 315 out of 407 reviews
Rating 8 - Good. 67 out of 407 reviews
Rating 6 - Okay. 12 out of 407 reviews
Rating 4 - Poor. 10 out of 407 reviews
Rating 2 - Terrible. 3 out of 407 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Anne

Stayed 2 nights in Oct 2025

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 2 nights in Oct 2025

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Clean and comfortable. Downside was that all of our belongings were removed from our room promptly at 11am, when we hadn’t even checked out with reception.
Stayed 1 night in Oct 2025

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay

Breakfast had limited options
Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I had knee replacement and stayed here nite before and after. The staff as so helpful and caring. It was a nice clean place and suited our every need.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heith

Stayed 1 night in Oct 2025

8/10 Good

Joe

Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and my room was very clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

LINDSEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Sep 2025

8/10 Good

Mary-Ellen

Stayed 1 night in Sep 2025

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad breakfast. Very limited selections.
Stayed 4 nights in Aug 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Donna

Travelled with family
Liked: Amenities
Very nice property and the staff are friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Ernesto

Liked: Amenities
Great place
Stayed 1 night in Aug 2025

10/10 Excellent

Doyle

Stayed 1 night in Aug 2025

10/10 Excellent

niniuska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto muchas gracias
Stayed 2 nights in Aug 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Every staff member greets you with a smile and a kind words. Open for conversation if you wish or respectfully allow silence. Very clean and quiet. Would recommend to anyone.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and updated. We were close to food and entertainment.
Stayed 1 night in Jul 2025

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Very nice pool and hot tub. The staff at the front desk was simply wonderful
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in service
Stayed 1 night in Jul 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived late after leaving an awful hotel .. It was a lifesaver clean safe friendly .
Stayed 1 night in Jul 2025