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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property
Family-friendly hotel with 24-hour fitness centre and free theme park shuttle

Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Relax in a serene outdoor space surrounded by lush greenery and palm trees, with comfortable seating and a shaded pergola.
Welcome to our hotel, featuring a grand entrance and a serene outdoor space with lush greenery.
Relax by the pool with comfortable lounge chairs under a shaded pergola.
Relax in a stylish room with a comfortable bed, flat-screen TV, and seating area.
Relax in a stylish room with a sofa, armchair, and flat-screen TV, offering a city view.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping
The current price is AU$169
includes taxes & fees
7 Aug - 8 Aug

Explore the area

Map
5916 Caravan Ct, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪3 min walk‬
  • Orlando International Premium Outlets
    ‪8 min walk‬
  • Universal Studios Florida
    ‪13 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.2 out of 10
Good
(46 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds

7.2 out of 10
Good
(25 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 98 sq m
  • Sleeps 10
  • 4 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Holiday Inn & Suites Across From Universal Orlando by IHG. Within just a 10-minute stroll, you'll find popular attractions like Universal Orlando Resort and Orlando International Premium Outlets. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, TGI Fridays, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. 12754 square feet (1185 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 20-minute walk of this 3-property class Florida Center hotel, attractions include Universal Studios Florida and Universal CityWalk.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.3 km
  • Orlando International Premium Outlets - 8 min walk - 0.7 km
  • Universal CityWalk - 10 min walk - 0.9 km
  • Universal Studios Florida - 13 min walk - 1.2 km
  • The Wizarding World of Harry Potter™ - 3 min drive - 2.0 km

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando International Airport (MCO) - 28 min drive

Restaurants

  • ‪Miller's Ale House - ‬8 min walk
  • ‪Bahama Breeze - ‬11 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with 24-hour fitness centre and free theme park shuttle
Holiday Inn & Suites Across From Universal Orlando by IHG offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 10 meeting rooms. Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Conference rooms
  • 12754 sq ft of conference space
  • 1185 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 25 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (12,754 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 28 May 2025 to 1 August 2025 (completion date subject to change). The following areas are affected:
  • Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Across From Universal Orlando by IHG?

Holiday Inn & Suites Across From Universal Orlando by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando by IHG?

As of 12 July 2025, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando by IHG on 7 Aug 2025 start from AU$141.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, Holiday Inn & Suites Across From Universal Orlando by IHG has a self car park with in/out privileges for USD 25.00 per night. Onsite parking is limited.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a pool?

Yep, and guests recommend it! Holiday Inn & Suites Across From Universal Orlando by IHG has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9 AM to 11 PM.

Is Holiday Inn & Suites Across From Universal Orlando by IHG family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Across From Universal Orlando by IHG is a hit with families.

Does Holiday Inn & Suites Across From Universal Orlando by IHG serve breakfast?

Sure does, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, Holiday Inn & Suites Across From Universal Orlando by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn & Suites Across From Universal Orlando by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Across From Universal Orlando by IHG?

Furry friends are welcome at Holiday Inn & Suites Across From Universal Orlando by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 29 kg per pet.

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 551 out of 1602 reviews
Rating 8 - Good. 304 out of 1602 reviews
Rating 6 - Okay. 286 out of 1602 reviews
Rating 4 - Poor. 187 out of 1602 reviews
Rating 2 - Terrible. 274 out of 1602 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good but that is the only thing about the property that is redeemable. Their check-in policy is outrageous. They wouldn’t let us check in 10 minutes prior to the 4 o’clock check in time. The bathroom faucet is falling off the halls look like something out of a horror film. I literally don’t ever wanna stay at another IHG hotel again.
Stayed 1 night in Apr 2025

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Very close to Universal Studios
Stayed 1 night in Apr 2025

2/10 Terrible

ASHLEY

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Gross!

Room was dirty, mold on bed frames, elevator was broken
Stayed 1 night in Apr 2025

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location to Universal City Walk

Great overnight getaway to see Kathleen Madigan at Hard Rock. Great location and value. Will definitely be back.
Stayed 1 night in Apr 2025

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathrooms need to be updated
Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Stayed 1 night in Apr 2025

8/10 Good

Marlon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Stay☆☆☆☆☆

Was a great time, the rooms were cozy & staff were super helpful. My new go to for staying in Orlando♡
Stayed 1 night in Mar 2025

8/10 Good

Brittany

Stayed 1 night in Feb 2025

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
On the first day, we noticed a few ants in the bathroom. By the next day, they had gotten into our children’s clothes, which was completely unacceptable. The hotel did move us to another room, but it happened at 1 a.m., we had to move all of our belongings in the middle of the night with our kids. One of the elevators was covered with cardboard and didn’t look good at all and they shut off the water supply to the building at 11:45 p.m. to 5 a.m. This level of inconvenience and lack of hygiene is not what we expected, and we hope the management takes this seriously.
Stayed 3 nights in Apr 2025

10/10 Excellent

Adina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are really clean and spacious. Staff is polite and helpful. We are looking at the Universal sign out of our window. Phenomenal price, all around great place to stay
Stayed 1 night in Apr 2025

8/10 Good

Marley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ariel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay no complaints
Stayed 1 night in Apr 2025

10/10 Excellent

Beverly

Stayed 1 night in Mar 2025

6/10 Okay

Michiel

Travelled with family
Liked: Cleanliness, staff & service, room comfort

It was ok...

The elevators were sketchy. (The ones that were working) bathroom shower leaked and no tissues. The boxes were empty, so I put the empty boxes on the counter and they just threw them away still not putting a new box of tissues in room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lacy

Liked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness
Reservation for 3. Checked in between before 11pm. Insufficient towels/wash cloths/hand towels /toiletries. Called the front desk and we were told to come get additional towels ( why ask how many people are in the reservation if you are not going to prepare the room accordingly? and then inconvenience the guest when THEY fall short).Lamp shade had mold/mildew growing on it. Safe did not work. Shower had NO pressure. Pillows were lumpy. Housekeeping was loud in the morning. Only working elevator looked like their frieght elevator. Sectioned off with tape and brown paper. Have to pay to park-spaces were marked off for "smart car" size vehicles. Only positives were sturdy beds and spacious room size
Stayed 2 nights in Apr 2025

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No nearby dining spot and no microwave in the room
Stayed 2 nights in Apr 2025

4/10 Poor

Shauna

Business traveller
Disliked: Cleanliness
My room was not vaccumef daily
Stayed 1 night in Apr 2025

8/10 Good

Brenton Lucas

Travelled with family
Liked: Cleanliness, staff & service
We have a large family, so staying in their family suites was much more affordable than staying on site at universal for a week. The space of the suite was perfect for our 7, with kitchen space to prepare lunches, breakfast etc.. The only complaint on the room was that for the amount of people, they really had no options to hang towels to dry. The ice makers were down, and so were a set of elevators. The location was perfect. We could walk across the street to gain access to the universal walking bridge, so only paid hotel parking, instead of having to pay universal too. Will look into staying next time we come.
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean, shower had a non stop leak , the elevators near my room were out of service
Stayed 1 night in Apr 2025

8/10 Good

jasmin

Stayed 3 nights in Apr 2025

6/10 Okay

Shavonda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property doesn’t seem to be well kept. The rooms were outdated and felt stuffy inside. Our room had some mold. One elevator was covered in cardboard with blue tape. The carpet needs to be replaced. Its conveniently located across from Universal Studies and that the only thing I can say good about this place.
Stayed 2 nights in Apr 2025