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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property
Family-friendly hotel with 24-hour fitness centre and free theme park shuttle

Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
Point of interest
In-room safe, desk, laptop workspace, blackout curtains
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, pool loungers
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping
The current price is AU$151
includes taxes & fees
7 May - 8 May

Explore the area

Map
5916 Caravan Ct, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪3 min walk‬
  • Orlando International Premium Outlets
    ‪9 min walk‬
  • Universal Studios Florida
    ‪18 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 98 sq m
  • Sleeps 10
  • 4 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 32.6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Sofa bed - queen
  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Holiday Inn & Suites Across From Universal Orlando by IHG. Within just a 10-minute stroll, you'll find popular attractions like Universal Orlando Resort and Orlando International Premium Outlets. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, TGI Fridays, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. 12754 square feet (1185 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 20-minute walk of this 3-property class Florida Center hotel, attractions include Universal Studios Florida and Universal CityWalk.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.3 km
  • Orlando International Premium Outlets - 9 min walk - 0.8 km
  • Universal CityWalk - 14 min walk - 1.2 km
  • Universal Studios Florida - 18 min walk - 1.5 km
  • The Wizarding World of Harry Potter™ - 6 min drive - 4.0 km

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando International Airport (MCO) - 28 min drive

Restaurants

  • ‪Miller's Ale House - Orlando Kirkman - ‬8 min walk
  • ‪Bahama Breeze - ‬11 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with 24-hour fitness centre and free theme park shuttle
Holiday Inn & Suites Across From Universal Orlando by IHG offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 10 meeting rooms. Event space at this hotel measures 12754 square feet (1185 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Conference rooms
  • 12754 sq ft of conference space
  • 1185 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video game consoles and a safe. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

Languages

English, Portuguese, Spanish

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Clarion Inn & Suites Across From Universal Orlando Resort

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  • Hot tub
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 1,852 reviews
The price is AU$137
includes taxes & fees
8 May - 9 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 25 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (12,754 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Self-parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Across From Universal Orlando by IHG?

Holiday Inn & Suites Across From Universal Orlando by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando by IHG?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando by IHG on 7 May 2025 start from AU$123.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, Holiday Inn & Suites Across From Universal Orlando by IHG has a self car park with in/out privileges for USD 25.00 per night. Onsite parking is limited.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a pool?

Yep, and guests recommend it! Holiday Inn & Suites Across From Universal Orlando by IHG has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9 AM to 11 PM.

Is Holiday Inn & Suites Across From Universal Orlando by IHG family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Across From Universal Orlando by IHG is a hit with families.

Does Holiday Inn & Suites Across From Universal Orlando by IHG serve breakfast?

Sure does, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, Holiday Inn & Suites Across From Universal Orlando by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn & Suites Across From Universal Orlando by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Across From Universal Orlando by IHG?

Furry friends are welcome at Holiday Inn & Suites Across From Universal Orlando by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 29 kg per pet.

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 497 out of 1428 reviews
Rating 8 - Good. 265 out of 1428 reviews
Rating 6 - Okay. 247 out of 1428 reviews
Rating 4 - Poor. 172 out of 1428 reviews
Rating 2 - Terrible. 247 out of 1428 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children
Awful rooms awful service
Stayed 2 nights in Jan 2025

10/10 Excellent

Ebonette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Tave

Liked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Sashidhar

Stayed 3 nights in Jan 2025

6/10 Okay

David

Travelled with family, Travelled with group
Great location and friendly staff. We were there for universal. It would have been nice if there were more shuttle return times and if we could have booked our shuttle times at check in. The bathroom was a little dirty and our towels weren’t cleaned after the first night.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jaden

Stayed 4 nights in Jan 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Edmarie

Stayed 4 nights in Oct 2024

4/10 Poor

Justin

Travelled with family
Liked: Staff & service

Decent budget hotels in need of repair

Here’s an updated version of your review: I was extremely disappointed with my recent stay at the Holiday Inn and Suites. While the location is convenient to the park, the overall experience was far from enjoyable. First and foremost, 4 out of the 5 elevators were broken for most of our stay, leading to long waits and crowded rides—completely unacceptable, especially when you’re staying in a suite. The water pressure in the room was barely enough for a proper shower, adding further frustration. On top of that, the accommodations were extremely dated and in desperate need of upgrades. The daily parking fee was surprisingly high, and because the shuttle service doesn’t run late, we were forced to pay for parking at the park as well—an unexpected and unnecessary expense. For the price I paid, I expected far better. Between the broken elevators, subpar amenities, and additional costs, I can’t recommend staying here until they address these serious issues. Let me know if this works!
Stayed 3 nights in Jan 2025

6/10 Okay

robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
When we checked in, the lobby looked very nice, but as soon as you get off the elevator you start to see how disgusting it was. My son went in to the room and got stuck as the door handle was broke and wouldn't open from the inside. You can see old mold in the tile grout, carpet looked nasty and the room had a moldy smell to it. We were so tired we didnt complain as we checked in at 2 am and was only staying for a quick nap before we hit the road home.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Jana

Liked: Staff & service, property conditions & facilities
They need to upgrade their facility. Too many things broken
Stayed 1 night in Jan 2025

2/10 Terrible

Dayelis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down hotel. They gave us a room in the beginning that was not cleaned. The bathroom shower still had hair in it, dirty used soap. When we called front desk they asked to see the room. When the women saw the room all she said was all the rooms are cleaned. Clearly they are not cleaned. Stay away!
Stayed 1 night in Jan 2025

8/10 Good

Maegen, Plant city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

CHERI, Greeley

Stayed 3 nights in Jan 2025

6/10 Okay

David

Travelled with family
Stayed 1 night in Jan 2025

8/10 Good

Carol

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
We had a nice stay. The only issue was the water pressure in the bathroom and then there was no hot water for one night. The staff communicated with us directly with the issue and was trying their best to accommodate us with the issue. This is not the first time we have stayed here and it will not be the last. The staff was very nice and helpful. The cleanliness was not the greatest, but you can see that people were constantly cleaning and fixing. In the end, it was perfect for my family considering it was literally across the street from Universal Studios which was where we spent most of the time anyway.
Stayed 3 nights in Jan 2025

6/10 Okay

Maria

Business traveller
Disliked: Property conditions & facilities
There was no hot water during my short stay. !! The bathroom was poorly cleaned specially the bathtub.
Stayed 2 nights in Jan 2025

6/10 Okay

Courtney L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No hot water

Upon arrival i was informed that there was no hot water. Everyone wanted a shower. They waived a 17$ resort fee for me but still had to pay almost 30$ for parking. They said i can stay somewhere else if i liked, i already paid through Hotels.com and canceling would not give me my money back. Gave me a free breakfast coupon but we left way before i could use it.
Stayed 1 night in Jan 2025

2/10 Terrible

Jany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not hot water for 4 consecutive days…. Carpet was super dirty
Stayed 3 nights in Jan 2025

4/10 Poor

Caitlyn

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT BOOK

Horrible. No hot water for the entire stay and one of the days there was zero water at all. They didn’t do anything to compensate or offer anything. We had to call corporate to deal with this issue and ended up leaving to stay at another hotel so we could shower. Still waiting on a refund!
Stayed 4 nights in Jan 2025

2/10 Terrible

Willy, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Kendal

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking was expensive and shower had no hot water
Stayed 2 nights in Jan 2025