2/10 Terrible
Samantha
Travelled with family and small children
28 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
This place was the absolute worst hotel I've ever stayed at. Maria at the friend desk was very very rude and not a nice person. We asked if we could check in before 3 which she very rudely said no. My two year old was freaking out and it would have been so helpful. Regardless we sat in the lobby. She let us check in early when I went back and gave me a snide look. There was no bell hop service to help my sick mother and I up to our room. We had 4 suitcases and 4 bags a stroller a car seat and a 2 year old. We get up to the room on the 5th floor and the room is dirty. We waited 20 minutes for it to be clean now past the check in time. We get in the room and the AC is broken. I go down to her and she says yah we don't let people check in before three. Almost like she did it on purpose just to be extra cruel. She argued with me about the AC and then says she will send someone up. So I walk all the way back up again. She sends someone and the lady says you have to get a new room. So I walk back down and maria argues with me about the AC not working saying the lady said it works. I got very frustrated at this point because obviously I'm not walking back and forth for fun!! So she moves us to another room on the fourth floor after I unpacked our stuff and my baby was asleep and very hot and upset upon moving. We get to the new room and the phone is broken and there's no microwave. Absolutely terrible place. Don't stay here.
Samantha
Stayed 1 night in Feb 2026
