4/10 Poor
Cindy, New York
Travelled with family
11 Sept 2025
The hotel building is nice and very old and charming, however, when we ordered dinner, the guy from the restaurant came brought the dinner to our room and left it inside on the table and showed us the bill. We asked him to wait outside our room so we can grab our wallet to pay, but he was refusing to leave the room unless we paid. It was very uncomfortable as I was getting out of the shower and my husband was looking for his wallet.
At the end of our stay, we asked reception to send someone to check the wine cooler because it seemed not cold and when the guy came and checked it, I asked him for some trash bags and he said he wouldn't bring it and that I have to go downstairs to get it. I was in my pijamas and it was 12am at night.
I called the hotel manager to complain, spoke with Pierre and was told to email him and Matilda. I emailed Pierre and Matilda (hotel manager to report it and never got a response back by email or phone.
This shows how much they care about their guests....
Cindy
Stayed 3 nights in Aug 2025




























