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4.2 out of 5

"Room was clean & recently refurbished but I had an unpleasant experience when tried to cancel a booking for 2 nights. The motel has a policy of 24 hr ... " More

By a verified traveller on Tue 25 Feb 2020

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Hotel Description

At The Oriana, Orange you'll be within a 20-minute stroll of Orange Civic Theatre and Orange Regional Gallery. Highlights at this motel include 2 restaurants, an outdoor swimming pool, and free self parking.

All 49 rooms feature free WiFi, Smart TVs, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Free bottled water, Netflix, and hair dryers are also available.

The bistro, Travellers Lounge, is open for breakfast and dinner. The motel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 24-hour fitness center and pool loungers. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

With a stay at this 4-star Orange motel, you'll be 1.7 km (1 mi) from Orange Visitor Information Centre and 2.5 km (1.6 mi) from Duntryleague Country Club.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$178* Per night/room 30 May - 31 May

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe King Terrace Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

The Oriana, Orange ratings based on 119 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Oriana, Orange

Everyone (94) Couples (7) Family (15)
5 out of 5

Posted by on 13 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by kellie / General Manager

thanks for your 5 star review

3 out of 5
Room was clean & recently refurbished but I had an unpleasant experience when tried to cancel a booking for 2 nights. The motel has a policy of 24 hr notice of cancellation to be emailed not by phone. I hadn’t realised this but accepted the terms for the first night having given warning that morning but felt the staff member should have informed me of the requirement to email 24 hrs prior to cancellation to Wotif. I emailed giving 20 hrs notice for 2nd night but the motel wouldn’t accept this. Wotif was helpful when rang to see if could be reimbursed. The motel wasn’t full - it wasn’t a weekend & it’s their policy not the booking agency. Consumers need to be aware of this policy prior to booking as very difficult to retrieve money afterwards from the motel.

Posted by on 25 Feb. 2020

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Comment from Hotel Management

12 Mar. 2020 by Kellie Ferguson / General manager

Hello Anonymous Thankyou for taking the time to review your experience at the hotel and for the opportunity to explain different booking processes and terms / conditions. When you make a booking you / the consumer makes a decision at that time as to who you wish to book with . In your case you had chosen to book with an online agent - this agent has a set of terms and conditions (which include the hotels T&C) that you agree to at the time of confirmation making it a contract between you and the online booking agent (most payment transactions are made directly with this online booking agent and not the Hotel ). If you wish to make changes or cancel you must communicate with the online agent directly- this agent owns your booking and has payment for it . The logistics are more complicated than you may realise or expect however its the same with every hotel globally and has been in place for decades . As requested you communicated with your online agent and they followed correct procedure. They contacted us for approval on a refund for a cancellation inside our terms and conditions which we made easy by us with a refund authorised . I believe most online customers are aware of booking procedures however it is good to bring this to light for those who might be concerned with your perceived problem and experience . To recap - you book online you make changes online . Book direct with hotel make changes direct with hotel . If you have any questions regarding this process please do not hesitate in contacting me directly . Kind regards Kellie Ferguson General Manager

4 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Kellie Ferguson/ General Manager

thankyou for your positive review score

5 out of 5

Posted by on 23 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Kellie Ferguson / General manager

Thankyou for your positive review score

5 out of 5

Posted by on 4 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Kellie Ferguson / General manager

Thankyou for your 5/5 rating we appreciate your recommendations

5 out of 5
Rooms were beautifully appointed and clean. Great location.

Posted by on 5 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Kellie, General Manager

Thankyou for taking the time to review your experience at the Oriana. I hope to welcome you back next time you visit Orange . Kind regards Kellie Ferguson General Manager

4 out of 5

Posted by on 29 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Kellie, General Manager

Thanks for your review

2 out of 5
Way too much noise. Pool cleaner and mobile cool room generator kept me up. Staff were great though

Posted by on 28 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Kellie, General Manager

Hello and thankyou for taking the time to review your experience at the Oriana. It is disappointing that you did not enjoy every aspect of your stay . We had a cool room hired for a large function and i do apologise if this disrupted your sleep. Not sure on the pool cleaner as it doesn't make a noise however I can understand that it can be hard to sleep when in a different environment to home. I hope to welcome you back to the Oriana next time you visit Orange Kind regards Kellie Ferguson General Manager

4 out of 5
Very welcoming staff at the Oriana. The property looks like its had an extensive renovation and was clean. Good location too!

Posted by on 25 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Kellie, General Manager

Hello Tori Thankyou for taking the time to positively review your experience at the Oriana. I am pleased that you enjoyed your stay with us and hope to welcome you back again soon . Kind regards Kellie Ferguson General manager

4 out of 5
Great service at reception. Room was very clean. Room service was prompt and easy to arrange

Posted by on 27 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Kellie Ferguson / General Manager

Hello and thankyou for taking the time to positively review your experience at the Oriana. I am pleased that you enjoyed your stay with us and were able to take advantage of our room service. Your feedback and recommendations are important to us and I hope to welcome you back to the Oriana next time you visit Orange. Kind regards Kellie Ferguson General manager

Property Features

The Oriana, Orange offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. The business-friendly The Oriana, Orange also features a garden, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This 4-star Orange motel is smoke free.

  • 49 guestrooms or units
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orange, NSW (OAG) (19.2 km / 12 mi)
  • Train station: Orange East Fork Station (3.9 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

The Oriana, Orange offers 49 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature down comforters and premium bedding. Smart televisions come with Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Smart television
  • Netflix
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.

Travellers Lounge - Overlooking the garden, this bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

The Peacock Room - Onsite restaurant. Open daily.

Bela Vista Bar - Overlooking the garden, this cocktail bar serves lunch, dinner, and light fare. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7 AM - 9 PM
  • Saturday - Sunday: 8 AM - 8 PM
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 7 AM - 9 PM
  • Saturday - Sunday: 8 AM - 8 PM
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 24 for adults and AUD 12 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oriana Motor
  • Oriana Motor Inn
  • Oriana Motor Inn Orange
  • Oriana Motor Orange
  • Oriana Orange Motel
  • Oriana Motel
  • Oriana Orange
  • The Oriana, Orange Motel
  • The Oriana, Orange Orange
  • The Oriana, Orange Motel Orange

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.