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Novotel Limoges Le Lac

4.0 star property

Photo gallery for Novotel Limoges Le Lac

Exterior
Outdoor pool, open 9 AM to 9:30 PM, pool loungers
Classic Room, Multiple Beds, Pool View
Reception
Miscellaneous

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$138
includes taxes & fees
19 June - 20 June

Explore the area

View map
2 Avenue d'Uzurat, Parc d'Activites Nord Jaune, Limoges, Haute-Vienne, 87280
  • Place, Zenith de Limoges
    ‪14 min walk‬
  • Place, Parc des Expositions de Limoges
    ‪18 min walk‬
  • Place, ESTER Technopole
    ‪4 min drive‬
  • Airport, Limoges (LIG-Limoges Intl.)
    ‪15 min drive‬

Room options

View all photos for Classic Room, Multiple Beds, Pool View

Classic Room, Multiple Beds, Pool View

Classic Room, Multiple Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, Multiple Beds, Pool View

Premium bedding, memory-foam beds, free minibar, in-room safe

Classic Room, Multiple Beds, Pool View

  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(4 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed with Sofa bed

Premium bedding, memory-foam beds, free minibar, in-room safe

Classic Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(11 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (2 people)

Room, 2 Single Beds (2 people)

Room, 2 Single Beds (2 people)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Garden View (2 people)

Premium bedding, memory-foam beds, free minibar, in-room safe

Room, 2 Single Beds, Garden View (2 people)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, Multiple Beds

Classic Room, Multiple Beds

Classic Room, Multiple Beds

8.8 out of 10
Excellent
(8 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Limoges

A family-friendly stay in Limoges awaits you at Novotel Limoges Le Lac. Within a 20-minute stroll, you'll find Zenith de Limoges and Parc des Expositions de Limoges. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, GourmetBar restaurant, serves French cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, kids' swimming pool and pool loungers. 4036 square feet (375 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free RV/bus/truck parking. .With a stay at this 4-property class Limoges hotel, you'll be 4.1 km (2.6 mi) from Palais des Sports de Beaublanc and 4.2 km (2.6 mi) from Gare de Limoges.

What's nearby

  • Zenith de Limoges - 14 min walk - 1.2 km
  • Parc des Expositions de Limoges - 18 min walk - 1.6 km
  • L'Aquapolis - 4 min drive - 2.8 km
  • ESTER Technopole - 4 min drive - 2.7 km
  • Gare de Limoges - 7 min drive - 4.5 km

Getting around

  • Limoges Bénédictins Station - 11 min drive
  • Limoges (LIG-Limoges Intl.) - 20 min drive

Restaurants

  • ‪Jean Burger - ‬10 min walk
  • ‪Subway - ‬4 min drive
  • ‪King Long Limoges - ‬4 min drive
  • ‪Café Madeleine - ‬6 min drive
  • ‪La Cervoiserie - ‬10 min walk

About this property

Novotel Limoges Le Lac

Novotel Limoges Le Lac offers its guests a kids' pool, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 4036 square feet (375 square metres) and includes conference space. A library, a terrace, and an arcade/games room are also featured at the family-friendly Novotel Limoges Le Lac. Free self parking is available.

This 4-star Limoges hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 4 levels
  • 4036 sq ft of conference space
  • 375 sq. m of conference space
  • Built in 1975
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel Limoges Le Lac offers 90 air-conditioned accommodations with free minibar items and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Limoges hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: EUR 8 to 16.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • GourmetBar restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Health club
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,036 square feet of conference space
  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 45
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.87 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 8 to 16.50 per person
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 45 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9 AM to 9:30 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Lac Limoges
Limoges Lac
Limoges Novotel
Novotel Lac Hotel Limoges
Novotel Limoges
Novotel Limoges Lac
Novotel Limoges Lac Hotel
Limoges Novotel
Novotel Limoges
Novotel Limoges Le Lac Hotel
Novotel Limoges Le Lac Limoges
Novotel Limoges Le Lac Hotel Limoges

Frequently asked questions

What is the cancellation policy at Novotel Limoges Le Lac?

Novotel Limoges Le Lac offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Limoges Le Lac?

As of 3 June 2026, prices found for a 1-night stay for 2 adults at Novotel Limoges Le Lac on 19 June 2026 start from AU$138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Limoges Le Lac?

Yep, Novotel Limoges Le Lac has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Novotel Limoges Le Lac?

The closest beach to Novotel Limoges Le Lac is Plage de Chabanne (17.8 km).

Does Novotel Limoges Le Lac have a pool?

Novotel Limoges Le Lac has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9 AM to 9:30 PM.

What makes Novotel Limoges Le Lac a romantic place to stay?

Poolside dining and a lounge bar, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Novotel Limoges Le Lac.

Is Novotel Limoges Le Lac family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Novotel Limoges Le Lac is a hit with families.

Does Novotel Limoges Le Lac serve breakfast?

You bet, buffet brekkie is available daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Novotel Limoges Le Lac?

No, Novotel Limoges Le Lac does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Limoges Le Lac?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Limoges Le Lac?

Check-in begins at 5:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Novotel Limoges Le Lac?

Furry friends are welcome at Novotel Limoges Le Lac, with food and water bowls on offer.

Novotel Limoges Le Lac Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 245 out of 600 reviews
Rating 8 - Good. 253 out of 600 reviews
Rating 6 - Okay. 70 out of 600 reviews
Rating 4 - Poor. 20 out of 600 reviews
Rating 2 - Terrible. 12 out of 600 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
the hotel is well placed, quite and the room are a good size and clean!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

SHIRIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
The hotel is in a great location. Ask for a lake view room.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
The hotel is well placed and the room clean and quite - shower was a little bit feeble and the towels always a size too small. The bed was firm and a good night sleep was had - there is ample parking outside.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern top quality hotel with great staff excellent food and good location.
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clicks all the boxes after a long drive, great walk for the dogs around the lake and pool for our son and a couple of beers for us. Quiet hotel, comfortable beds, friendly staff.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a fab view of the lake. Great selection at breakfast including those who like myself are gluten free (which for France who are not great at gluten free options was refreshing) beds, linen very comfortable. Pet friendly, free onsite car parking and overall an enjoyable stay.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Dogs.

we stay here twice a year, once on our way down to South of France and then on our return. We take our dogs with us, there is a lake with a path leading around it, couple of laps and doggies happy. Swimming pool, son is happy. Parking, bar and restaurant Mum and Dad happy!! We try to get there early, have an early supper, food good, even with a fussy 11 year old. Breakfast also good, best to have either early pre 8 am or later 9.30 ish. Great hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Does the job nicely !

Great location and a full range of services
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Very friendly staff. Lovely pool area with beautiful surroundings. Amazing breakfast.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Quiet area with a beautiful lake and countryside nearby
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Belinda

Liked: Cleanliness, property conditions & facilities, room comfort
Great venue. Nice room. Welcoming reception. Great breakfast. Shame no dinner in the evening
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding hotel! The rooms are spacious and well appointed and the staff are very friendly and helpful. I wish we could have stayed more than one night in such a lovely hotel.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for a four-person family. The room was perfect for our purposes, the area and hotel was quiet, and the breakfasts were great. The kids loved the pool, and there are great kids' parks around. There are also a wide variety of restaurants within short driving distance.
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Location next to the lake was really nice, we had a lake view room which looked over the pool and lake which was great. Clean and comfortable hotel. Looks a bit dated from the outside. It’s a couple of mile into Limoges centre and not much to see in the immediate area other than the lake and a kids play park. I found the hotels restaurant a bit disappointing, menu was very limited on an evening and found it overpriced. The breakfast was pretty good although at 19.50 euros per head I’m not sure it was good value for money. I have to say we thought the housekeeping staff were wonderful, always said hello and checked we had everything we needed!
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very comfortable, clean and in good condition. However, the restaurant is another matter - breakfast items ran out very quickly and were not replaced as soon as they should have been One morning they ran out of baguettes - in France???? Evening meals were very limited, four starters, four mains, four puddings, the same menu for two months Service was unbelievably slow, it took us 1.5hrs to get a main course. Very nice swimming pool and area and near to lake, very pleasant.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in May 2024
Verified

8/10 Good

Mark

Good clean
Stayed 1 night in Aug 2023
Verified

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a stop over

The service from staff was fantastic, efficient and friendly. Bed was comfortable and room clean with nice bathroom products. Negatives: swimming pool opening times, I wish they would be advertised when booking. It was a reason we chose to stay there but the pool didn’t open until 10am and when you have to check out at 11. The English TV channels didn’t work, yes we’re in France and that’s fine, but don’t advertise having any for them not to work. The USB port didn’t work on the side of the bed either
Stayed 1 night in Aug 2025
Verified

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK en route.

Good overnight stop on the way to Dordogne. Efficient reception, excellent parking. Ideal for travel with a dog: ground floor room, woodland and lake. Breakfast was cleared away with military zeal at 9.25 which seemed remarkably early for an hotel catering to people on vacation.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Louise

Liked: Cleanliness, property conditions & facilities
The position of the hotel next to the lake is the selling point of this hotel. The hotel is clean and there being some modernisation to the bar/ restaurant area. The service at dinner time was very poor. We received our food before our drinks.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Only comment is that the shampoo dispenser in the shower was empty. Too late to do anything about once you are showering!
Stayed 1 night in May 2023
Verified

10/10 Excellent

Dr. Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful. Cooling system an absolute joke during scorching temperature. In the main area barely noticeable, in the room very low! Food average, breakfast not worth it for the money paid. By 8:45 was very little left and food not stocked up. Hotel very well located close to the motorways and with wonderful surroundings. Worth it regardless and with room for improvements ( no pun intended ).
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Christoffer

Disliked: Staff & service

Extremely rude staff!

Extremely disappointed. The staff whose name was "Audrey" made our check-in a terribly unpleasant experience. First she asked for our names. She didn't find it in her system and got a little unpleasant while we did’nt know which name we booked in....she asked for first name but it turned out she was looking for our last name. No big deal we thought. In the booking, we have written 2 adults, 2 children (6 and 8 years old), and added in a comment to the hotel that we also have an infant with us for whom we would like a baby crib. Got an email from the hotel confirming that it is okay, that they will set up a baby crib in the room. But when Audrey's sees our baby, she rolls her eyes and says "you're 5 persons it’s not possible, you can't stay here" we try to resolve the situation but unfortunately she doesn't want to help and is extremely unpleasant and rude. Almost screams and finally tells me to shut up. Never experienced similar treatment.... When we then ask if we can cancel the accommodation, which she refuses and say: you have to cancel the day before..,even though we completed the booking 2 hours ago. We call hotels.com customer service for help, he also talks to your employee who refuses to be helpful. In the end, we are then forced to book an extra double room for SEK 1,869 so that our infant can stay at the property. A room we won't even use. The Audrey in question went and hid in the office. Not okay at all!
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Michel

Liked: Cleanliness, staff & service
Disliked: Amenities
Surprise dans la salle de bain le lavabo ressemblait plus a une cellule de camping car que d un lavabo de 4 ☆,pas de miroir pour ce maquiller, pas de creme pour le corps, que le minimum fournis. Vue tres déprimante donnant sur le toit.
Stayed 1 night in Jan 2026