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May De Ville Lakeside Hotel

5.0 star property
Luxury hotel connected to the convention centre in Hanoi with a full-service spa

Photo gallery for May De Ville Lakeside Hotel

Exterior
May Lake View | Lake view
Rooftop terrace
Lobby
Indoor pool, outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Spa
  • Gym
The current price is AU$137
includes taxes & fees
4 Nov - 5 Nov

Explore the area

View map
43 Gia Ngu, Hoan Kiem, Hanoi
  • Place, Hanoi Old Town Night Market
    ‪2 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Internal Window

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Internal Window

  • Sleeps 2

View all photos for Superior Double or Twin Room, No Windows

Superior Double or Twin Room, No Windows

Superior Double or Twin Room, No Windows

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout curtains
Bathrobes
  • 18 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Internal Window

Deluxe Internal Window

Deluxe Internal Window

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout curtains
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout curtains
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room, City View

Premier Double Room, City View

Premier Double Room, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout curtains
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room, Balcony

Executive Double Room, Balcony

Executive Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for May Lake View

May Lake View

May Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
HDTV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout curtains
Bathrobes
  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | City view

Family Room, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout curtains
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Studio Suite, Terrace

Studio Suite, Terrace

Studio Suite, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms, City View

Room, Connecting Rooms, City View

Room, Connecting Rooms, City View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout curtains
Separate bedroom
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for May De Ville Grand Suite Balcony

May De Ville Grand Suite Balcony

May De Ville Grand Suite Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2023
Blackout curtains
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for May Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

May Lake View

  • Sleeps 2

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Room

  • Sleeps 3

View all photos for Deluxe Double Or Twin Room With City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Double Or Twin Room With City View

  • Sleeps 2

View all photos for Premier Double Room With City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premier Double Room With City View

  • Sleeps 2

View all photos for Superior Room Without Window

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room Without Window

  • Sleeps 2

View all photos for May Connecting City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

May Connecting City View

  • Sleeps 4

View all photos for Executive Balcony

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Balcony

  • Sleeps 2

View all photos for May De Ville Grand Suite Balcony

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

May De Ville Grand Suite Balcony

  • Sleeps 2

Suite With Terrace

  • Sleeps 2

About the area

Hanoi

May De Ville Lakeside Hotel places you in the centre of Hanoi,connected to the convention centre and within a short 5-minute stroll of popular places like Hoan Kiem Lake and Hanoi Old Town Night Market. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, May de Ville, serves Vietnamese cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, gym, sauna and pool loungers. 646 square feet (60 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also motorbike parking, along with the convenience of an airport shuttle. .Within a 20-minute walk of this 5-property class Old Quarter hotel, attractions include St. Joseph's Cathedral of Hanoi and Hanoi Opera House.

What's nearby

  • Hanoi Old Town Night Market - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Hanoi Opera House - 13 min walk - 1.2 km

Getting around

  • Hanoi Long Bien Station - 12 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬1 min walk
  • ‪Tirant Hotel - ‬1 min walk
  • ‪Phở Sướng - ‬1 min walk
  • ‪Bánh Mỳ 38 Đinh Liệt - ‬1 min walk
  • ‪Quán Bia Minh - ‬1 min walk

About this property

May De Ville Lakeside Hotel

Luxury hotel connected to the convention centre in Hanoi with a full-service spa
May De Ville Lakeside Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Meeting rooms and limo/town car service are available. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury May De Ville Lakeside Hotel. An area shuttle within 2 kilometres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of May De Ville Lakeside Hotel was completed in June 2023.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 112 guestrooms or units
  • 12 levels
  • Conference rooms
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 2010
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Bar by the pool
  • Dining venue
May De Ville Lakeside Hotel offers 112 accommodations with minibars and a safe. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 2 kilometres
  • Train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Onsite motorcycle parking only

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 350,000 for adults and VND 350,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • May de Ville

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Fenced pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Meeting room

Outdoors

  • On a lake
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (102 centimetre wide door)
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Built in 2010
  • Designated smoking areas (fines apply)
  • Reception hall
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at May De Ville Lakeside Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1000000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 350000 for adults and from VND 350000 for children
  • Airport shuttle fee: VND 1200000 per vehicle (return, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1000000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 0103988367

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

May Ville Old Quarter
May Ville Old Quarter Hanoi
May Ville Old Quarter Hotel
May Ville Old Quarter Hotel Hanoi
May Ville Hotel
May de Ville Old Quarter
May De Ville Luxury Hotel Spa
May Ville Lakeside Hotel Hanoi
May De Ville Lakeside Hotel Hotel
May De Ville Lakeside Hotel Hanoi
May De Ville Lakeside Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at May De Ville Lakeside Hotel?

May De Ville Lakeside Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at May De Ville Lakeside Hotel?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at May De Ville Lakeside Hotel on 4 Nov 2025 start from AU$137.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at May De Ville Lakeside Hotel?

Yep, but only for motorcycles.

Is there a spa on site at May De Ville Lakeside Hotel?

Yep, there is an onsite spa at May De Ville Lakeside Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does May De Ville Lakeside Hotel have a pool?

May De Ville Lakeside Hotel has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at May De Ville Lakeside Hotel?

May De Ville Lakeside Hotel features a full-service spa, an outdoor pool and an indoor pool.

What makes May De Ville Lakeside Hotel a romantic place to stay?

Pool-view dining and couples dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at May De Ville Lakeside Hotel.

Does May De Ville Lakeside Hotel serve breakfast?

Sure does, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at May De Ville Lakeside Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at May De Ville Lakeside Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Vietnamese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at May De Ville Lakeside Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at May De Ville Lakeside Hotel?

No, pets and service animals are not allowed.

May De Ville Lakeside Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 174 out of 215 reviews
Rating 8 - Good. 33 out of 215 reviews
Rating 6 - Okay. 5 out of 215 reviews
Rating 4 - Poor. 3 out of 215 reviews
Rating 2 - Terrible. 0 out of 215 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Dami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Young Hwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat
Stayed 3 nights in Jul 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming 11 out of 10
Stayed 1 night in Jul 2025

10/10 Excellent

Vanesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good. Breakfast was excellent and staff really friendly and helpful, specially Hannah. It was my niece birthday and they brought a cake even though we didn't say anything. Really nice from them!
Stayed 2 nights in Jul 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, great location

Great location right in the heart of the old quarter so lots of restaurants and bars nearby. Staff were friendly and helpful and the onsite breakfast and restaurant were fab. I stayed in a balcony room and the outside space was great. The only downside was my hotel transfer from the airport to the hotel which did not show up which meant my arrival was a bit stressful. My advice, book yourself a grab instead
Stayed 4 nights in Jul 2025

10/10 Excellent

Young Hwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here at May de Ville and it did not disappoint. Fantastic staff, service, comfortable and spacious rooms, and situated in one of the most convenient location in Old Quarter of Hanoi. We will surely be returning. Highly recommended!
Stayed 5 nights in Jul 2025

10/10 Excellent

Kook-Joo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and really excellent staff. The location was the best - in the perfect area in old town.
Stayed 3 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel

This hotel was our favourite one during a 4 week holiday in Vietnam. Exceptional service by all staff. Rooms were lovely and comfortable, and the breakfasts were next level, definitely the best we have had. You won’t be disappointed we highly recommend 👍👍
Stayed 2 nights in Jul 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

We loved this Hotel. It’s beautiful interior, rooms etc. The breakfast was amazing. Rooftop bar is great. The beds are also super comfortable. A fantastic location.
Stayed 1 night in Jul 2025

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and staff, however, roads are closed in the Old Quarter Fri-Sun evenings which cause issues for taxi rides.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all so Friendly and welcoming. Rooms clean and cosy and location of the hotel very convenient; near many attractions such as Hoan Kiem lake and the weekend night market. Many selections at breakfast and thoughtful inclusions in the room; staff, notably Hannah made sure we were well taken care of & our airport transfers arranged well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent hotel

One of the best hotels, we have ever visited. The staff real recognized you and did there outmost to make you feel great and they gave is a great time. We would like to visit again
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury in an excellent location

We stayed here for three nights in two stays with our Halong Bay cruise in between them. We wanted to travel light and take just backpacks. Hotel had no issue in keeping our suitcases safely locked away for us. From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles. One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up. The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding. Breakfast is on the twelfth floor with views of the city and Lake Hoan Kiem. Staff are very friendly & very attentive & switched on. The buffet itself is EXCELLENT! Egg station includes Eggs Benedict & also local noodle soup. The location is very convenient. Definitely no hesitation in recommending this hotel as a great base to explore Hanoi.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for three nights split into two stays with our Halong Bay cruise in between them. We wanted to travel light for the boat and the hotel had no issue in keeping our suitcases safely locked away for us. From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles. One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up. Thanks Sophie! The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding. Breakfast is on the twelfth floor so you get awesome views of the city and Lake Hoan Kiem. Staff are very friendly and very attentive and switched on. Barista coffee is available at an extra cost, but the included coffee and tea will be refilled regularly at your table by one of the numerous vigilant team members. The buffet itself is
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Young Hwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had an wonderful experience at May De Ville Lakeside hotel. Its service was exceptional, particularly by Hannah. The rooms are spacious, the bed was so comfortable, and the room service menu was tasty and priced reasonably. The hotel's location is also convenient, central to all the attractions around the Old Quarter and close walk to the Ho Hoan Kiem lake as well as steps away to the weekend market. We throughly enjoyed our stay at May De Ville Hotel in Hanoi and we highly recommend!
Stayed 4 nights in Jul 2025

10/10 Excellent

Weyman Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful, except for the view in our room was of a brick wall.
Stayed 3 nights in Mar 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff great customer service. Especially with young children the staff were amazing. The only slight disappointed the restaurant was not the best food for the money. A bit too much salt among other criticisms. But there are some great places just outside the hotel so don't let that put you off. The hotel is in a great location with lots of things to do and places to see.
Stayed 3 nights in Jun 2025

10/10 Excellent

Simon Seen Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Abbas Khider, London Knightsbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and very friendly. The food is definitely a 5 stars. Exceeded our expectations. Thank you again
Stayed 2 nights in May 2025

8/10 Good

Evan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Water pressure a little low. Bed too firm for good comfort.Very good locational good breakfast with great service
Stayed 5 nights in May 2025

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely & located in the heart of Old Town. Staff are extremely attentive & friendly. Great room (911) Variety of options at breakfast Lovely pool area. Beautiful hotel. Didn’t take too kindly to the noise from the large Indian group checking in while we checked out. Hotel reception apologised, although it wasn’t the hotels fault.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025