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SureStay Hotel by Best Western Castro Valley

Property class: 2.5

Photo gallery for SureStay Hotel by Best Western Castro Valley

A hotel lobby with a black door, a reception desk with bar stools, a framed picture on the wall, and a wooden cabinet.
A hotel room with a bed, a desk, a chair, a dresser, a television, and a bathroom visible through an open door.
A modern kitchen with dark marble flooring, wooden cabinets, a large mirror, a built-in refrigerator, and a bar area with stools.
A SureStay hotel with a sign indicating it is by Best Western.
A hotel room with a sofa, a small table, a dresser, a television, and a window with curtains.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is AU$155
includes taxes & fees
5 Nov - 6 Nov

Explore the area

View map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Golden Tee Golfland
    ‪4 min drive‬
  • Place, Hayward Japanese Gardens
    ‪4 min drive‬
  • Place, Lake Chabot Spa
    ‪5 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Room

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a wooden desk, a lamp, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk, a chair, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a nightstand, a lamp, and two framed pictures on the wall.

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a chair, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, two bedside tables, a desk, a chair, a window with curtains, a radiator, and a painting on the wall.

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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7.2 out of 10, Good, 95 reviews
The price is AU$147
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30 Oct - 31 Oct
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About the area

Castro Valley

At SureStay Hotel by Best Western Castro Valley you'll be 3.4 km (2.1 mi) from Hayward Japanese Gardens and 4.2 km (2.6 mi) from Cinemark Century at Hayward. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Castro Valley hotel include Oakland-Alameda County Coliseum and Oakland Arena.

What's nearby

  • Golden Tee Golfland - 4 min drive - 4.3 km
  • Hayward Japanese Gardens - 4 min drive - 4.0 km
  • Lake Chabot Spa - 5 min drive - 5.4 km
  • Cinemark Century at Hayward - 5 min drive - 4.7 km
  • Hayward City Hall - 6 min drive - 5.1 km

Getting around

  • Castro Valley Station - 3 min drive
  • Pleasanton Station - 15 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 19 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪HL Peninsula Restaurant - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Starbucks - ‬17 min walk
  • ‪Café Rumi - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 32-inch LED televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

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  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Castro Valley?

Yep, SureStay Hotel by Best Western Castro Valley has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of 29 Oct 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on 5 Nov 2026 start from AU$155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Castro Valley?

The closest beach to SureStay Hotel by Best Western Castro Valley is Robert W. Crown Memorial State Beach (18.8 km).

Does SureStay Hotel by Best Western Castro Valley serve breakfast?

Yeah, brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Castro Valley?

No, SureStay Hotel by Best Western Castro Valley does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Castro Valley?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at SureStay Hotel by Best Western Castro Valley?

No, only service animals are allowed.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 845 reviews
Rating 8 - Good. 313 out of 845 reviews
Rating 6 - Okay. 123 out of 845 reviews
Rating 4 - Poor. 59 out of 845 reviews
Rating 2 - Terrible. 55 out of 845 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for c 1 night but very clean n staff was very nice. Check in n check out was easy
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & comfortable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
We have stayed at this hotel several times. It is in a central location to larger cities and shopping locations. Although an older hotel, it is still clean and off a busy but quiet street. The breakfast is more of a Grab n Go snacks ie: fruit, water, coffee and pastries. However, there are eateries directly across the street from the hotel that are reasonably prices.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at front desk was really nice and helpful at the time of checking!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff they make you feel like family
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service
Run down but staff was nice
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Hotel is close to super market and restaurants. Room is ok, the AC is noisy and intermittently working.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem! My husband and I will definitely be staying here again ❤️
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Good enough and better than budget motels. Safe area, convenient. I just needed a place to sleep in route to a longer destination. I would stay here again.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got checked into room. Fridge still had food in it (maybe previous occupants?). Carpet is torn up and my daughter was walking to bed and her foot caught and she slammed into the metal bed and ended up as an ER trip.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. The room was clean, comfortable and had enough electrical outlets to plug in our phones, etc. Very pleased
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It’s always a pleasant experience when I stay there. Easy on and off the freeway and it’s quiet.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
It’s a good place to stay for the night .hard to get into and out of . Not to much within walking distance In the way of food service but there is a Safeway across the road
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Staff very friendly and everything in the room works. NO Complaints.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine just wish continental breakfast was a little.more.diverse..
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Property is ok.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in with Les put me into a clean & stunning room. All the amenities were perfect all the way down to the bed folds. Great hot shower & nice cool a/c. Very comfy bed with lots of plush pillows. Will come again...
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a Saturday night before a trip and the rooms were nice and clean. The check in was fast. As well as the check out. Parking was well lit and seemed secure. Staff were very friendly and helpful. I would recommend a stay if you’re in the area and need a place.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness
good stay for your $$
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff and cleaning.
Stayed 8 nights in Sep 2025