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SureStay Hotel by Best Western Castro Valley

Property class: 2.5

Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Free breakfast
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Hayward Japanese Gardens
    ‪6 min drive‬
  • Place, Eden Medical Center
    ‪6 min drive‬
  • Place, Lake Chabot Spa
    ‪6 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the area

Castro Valley

At SureStay Hotel by Best Western Castro Valley you'll be 3.4 km (2.1 mi) from Hayward Japanese Gardens and 4.4 km (2.7 mi) from Lake Chabot Spa. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this Castro Valley hotel include San Francisco Bay and Oakland Arena.

What's nearby

  • Hayward Japanese Gardens - 6 min drive - 3.7 km
  • Eden Medical Center - 6 min drive - 4.0 km
  • Lake Chabot Spa - 6 min drive - 4.3 km
  • Hayward City Hall - 7 min drive - 4.8 km
  • California State University East Bay - 9 min drive - 4.7 km

Getting around

  • Castro Valley Station - 3 min drive
  • Pleasanton Station - 15 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 19 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Café Rumi - ‬3 min drive
  • ‪HL Peninsula Restaurant - ‬2 min drive
  • ‪Starbucks - ‬17 min walk
  • ‪i-Tea - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 32-inch LED televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

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Comfort Inn Castro Valley
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  • Pool
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  • Breakfast included
  • Parking included
4.3 out of 5, Excellent, 1,001 reviews
The price is AU$154
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Castro Valley?

Yep, SureStay Hotel by Best Western Castro Valley has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of 15 Apr 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on 16 Apr 2026 start from AU$139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Castro Valley?

The closest beach to SureStay Hotel by Best Western Castro Valley is Niles Beach (13.7 km).

Does SureStay Hotel by Best Western Castro Valley serve breakfast?

Yeah, brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Castro Valley?

No, SureStay Hotel by Best Western Castro Valley does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Castro Valley?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at SureStay Hotel by Best Western Castro Valley?

No, only service animals are allowed.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 271 out of 790 reviews
Rating 8 - Good. 297 out of 790 reviews
Rating 6 - Okay. 114 out of 790 reviews
Rating 4 - Poor. 58 out of 790 reviews
Rating 2 - Terrible. 50 out of 790 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Someone was smoking outside the room and the smell just came through. Have people smoke in designated areas. When I checked out the lady at the desk saw me waiting and she was on her cell phone for 4 minutes. She did not acknowledge me. This was at 10 A.M. on Tuesday 1/6. I stayed at the Economy Inn next door 6 year ago and the service was way better.
Stayed 1 night in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. The room was clean, comfortable and had enough electrical outlets to plug in our phones, etc. Very pleased
Stayed 1 night in Dec 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Is good not fancy but clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Warren

Stayed 1 night in Dec 2025

8/10 Good

Harold

Business traveller
Liked: Cleanliness
good stay for your $$
Stayed 3 nights in Nov 2025

10/10 Excellent

Velina

Stayed 2 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Kent

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Velina

Liked: Cleanliness, staff & service, room comfort
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Stayed 2 nights in Dec 2025

6/10 Okay

Kararwa

Travelled with family, Travelled with partner
Liked: Cleanliness
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Stayed 1 night in Dec 2025

6/10 Okay

onosai

Stayed 1 night in Dec 2025

6/10 Okay

Laura

Liked: Cleanliness, amenities
The thermostat control system had a “service required” on display so I could not make the room warmer and then I couldn’t get warm water in shower. Once I was in bed I was warm and slept great! It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

alice

Stayed 1 night in Nov 2025

6/10 Okay

Simon

Liked: Staff & service
Disliked: Cleanliness
staff was wonderful. the room/ bathroom wall had stains,bed squeaked.shower water was weak.
Stayed 2 nights in Nov 2025

4/10 Poor

Geraldine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff member was great, but rooms were super outdated for the price paid. We ended leaving and driving 5 hours home at night. Area also seemed sketchy.
Stayed 1 night in Nov 2025

2/10 Terrible

Taura

Horrible
Stayed 1 night in Nov 2025

2/10 Terrible

Shauna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025

8/10 Good

CHERYL, castro valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were extremely nice, AC worked great
Stayed 5 nights in Oct 2025

4/10 Poor

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t make it to use the room No stay Hope we can get a refund
Stayed 1 night in Oct 2025

10/10 Excellent

Rani

Stayed 1 night in Sep 2025