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Mantis EPIC Hotel & Suites

4.0 star property
Family-friendly hotel with 2 restaurants and full-service spa

Photo gallery for Mantis EPIC Hotel & Suites

2 restaurants, breakfast, lunch served; local and international cuisine
Outdoor pool, pool loungers
2 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Near University of Rwanda-Nyagatare, Street 36, Mirama 1, Nyagatare, Rwanda, 88
  • Place, Lake Bunyonyi
  • Place, Kabale University
  • Place, Kabale Regional Referral Hospital

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite

Minibar, in-room safe, desk, laptop workspace

Standard Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, laptop workspace

Superior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Sleeps 4
  • 1 King Bed

Family Room

  • Sleeps 3
  • 2 Double Beds

About the area

Nyagatare

A family-friendly stay in Nyagatare awaits you at Mantis EPIC Hotel & Suites. You'll find Kabale Golf Club and Kabale Regional Referral Hospital in the vicinity. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, The Social, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, outdoor tennis court, sauna and kids' swimming pool. 1350 square feet (125 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .In the vicinity of this 4-property class Nyagatare hotel you'll find Kabale University.

Restaurants

  • ‪City Center Restaurant - ‬14 min walk
  • ‪Sheraton Nyagatare - ‬5 min drive
  • ‪Blue Sky Hotel - ‬5 min drive

About this property

Mantis EPIC Hotel & Suites

Family-friendly hotel with 2 restaurants and full-service spa
Mantis EPIC Hotel & Suites offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 1350 square feet (125 square metres) and includes conference space. A children's pool, a health club, and a sauna are also featured at the family-friendly Mantis EPIC Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Nyagatare hotel.

  • 76 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 1350 sq ft of conference space
  • 125 sq. m of conference space
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers for purchase
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Mantis EPIC Hotel & Suites offers 76 accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Pool Deck
  • The Social

Things to do

  • Arcade/game room
  • Basketball
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,350 square feet of conference space
  • 24-hour business centre
  • 5 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mantis EPIC Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 85 per vehicle (one way)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses solar energy.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

EPIC Hotel Nyagatare
EPIC Nyagatare
EPIC Hotel Suites Nyagatare

Frequently asked questions

What is the cancellation policy at Mantis EPIC Hotel & Suites?

Mantis EPIC Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mantis EPIC Hotel & Suites?

Yep, Mantis EPIC Hotel & Suites has a free self car park.

Is there a spa on site at Mantis EPIC Hotel & Suites?

Yep, there is an onsite spa at Mantis EPIC Hotel & Suites. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps and body scrubs, as well as sports massages.

Does Mantis EPIC Hotel & Suites have a pool?

Mantis EPIC Hotel & Suites has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Mantis EPIC Hotel & Suites?

Mantis EPIC Hotel & Suites features a full-service spa, a health club and an outdoor pool.

What makes Mantis EPIC Hotel & Suites a romantic place to stay?

Garden-view dining and romance packages, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Mantis EPIC Hotel & Suites.

Is Mantis EPIC Hotel & Suites family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Mantis EPIC Hotel & Suites is a hit with families.

Is there a free airport shuttle available at Mantis EPIC Hotel & Suites?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mantis EPIC Hotel & Suites?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mantis EPIC Hotel & Suites?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mantis EPIC Hotel & Suites?

No, pets and service animals are not allowed.

Mantis EPIC Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

4.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Bethany

Travelled with group
Disliked: Amenities, property conditions & facilities
My safe was opened. Another person in our party left money and was robbed. The supper buffet was extremely overpriced and terrible. Power outages and wifi unreliable in the night.
Stayed 7 nights in Oct 2023

10/10 Excellent

Salim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall our stay was exceptional

Stayed 1 night in Aug 2022

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deep relaxation, Uber Service!

My curiosity was piqued when I read stellar reviews of EPIC Hotel and Suites on a FB Group called “Expats in Kigali”. Knowing that I was returning to Rwanda for a Rwandese wedding and would have a few additional days to head to the northeastern corner of the country, I booked a room for myself and my friend, and off we went. Much to our mutual surprise, we entered a truly delightful respite- with perhaps the best bed I have ever slept on, exceptional management (with a special shout out to Mr. Sandeep Moorjani, the Food and Beverage Manager, who was EXCEPTIONALLY helpful, attentive, friendly without being intrusive, and solicitous. All he wanted was an ultra-satisfied customer and talk about aiming to please!!! If he wasn’t trained in a Swiss hotel management school, it must have been somewhere just as outstanding.) My friend and I had spent the preceding night within Akagera National Park (no other lodging names to be specified within this review, though p.m. me if you want a FABULOUS recommendation!!) I cannot begin to describe how AMAZING it was to have a/c and unforgettable water pressure for the shower at EPIC. We felt dusty and dirty and it was super relaxing to get all cleaned up there. My room was quite spacious, and came with two bottles of complimentary water and fabulously plush cotton towels. Apparently, there was a directory with numbers to reach reception, etc., but I didn’t use it. No space left here to expand except... GO!! GO!!
Stayed 1 night in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Epic Hotel Nyagatare

Great hotel and great staff. The staff is very attentive to your needs. Food was great. Sandeep goes above and beyond.
Stayed 3 nights in Apr 2019

10/10 Excellent

Maria Luisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022