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The Ritz-Carlton, Astana

5.0 star property
Art Deco hotel with 2 restaurants and full-service spa

Photo gallery for The Ritz-Carlton, Astana

Exterior
Property video
2 restaurants, international cuisine
2 restaurants, international cuisine
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
The current price is AU$327
includes taxes & fees
6 Jan - 7 Jan 2026

Explore the area

View map
16 Dostyk Street, Astana, 010016
  • Place, Bayterek Tower
    ‪5 min walk‬
  • Place, Parliament of Kazakhstan
    ‪9 min walk‬
  • Place, Kazakhstan Ministry of Foreign Affairs
    ‪10 min walk‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Private bathroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (View)

Junior Suite, 1 King Bed (View)

Junior Suite, 1 King Bed (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Bathrobes
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living area

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Blackout curtains
  • 115 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite, 1 King, Non Smoking (City View)

Carlton Suite, 1 King, Non Smoking (City View)

Carlton Suite, 1 King, Non Smoking (City View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Blackout curtains
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Private bathroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Shower/bath combination
Private bathroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Astana

A luxury stay in the heart of Astana awaits you at The Ritz-Carlton, Astana. Within just a 10-minute stroll, you'll find Parliament of Kazakhstan and Singing Fountain. Highlights at this Art Deco hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The café, Ozen, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and sauna. 15070 square feet (1400 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 5-property class Yesil District hotel include Bayterek Tower and Kazakhstan Central Concert Hall.

What's nearby

  • Bayterek Tower - 5 min walk - 0.5 km
  • Singing Fountain - 5 min walk - 0.5 km
  • Parliament of Kazakhstan - 9 min walk - 0.8 km
  • Kazakhstan Ministry of Foreign Affairs - 10 min walk - 0.9 km
  • Kazakhstan Central Concert Hall - 10 min walk - 0.9 km

Getting around

  • Astana Railway Station - 25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 30 min drive

Restaurants

  • ‪MADO - ‬10 min walk
  • ‪Өzen - ‬3 min walk
  • ‪Mökki - ‬3 min walk
  • ‪Starbucks Reserve - ‬1 min walk
  • ‪Lou Lou - ‬7 min walk

About this property

The Ritz-Carlton, Astana

Art Deco hotel with 2 restaurants and full-service spa
The Ritz-Carlton, Astana offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 15070 square feet (1400 square metres) and includes a conference centre. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Astana. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Astana hotel is smoke free.

  • 157 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Conference rooms
  • 15070 sq ft of conference space
  • 1400 sq. m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Ritz-Carlton, Astana offers 157 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: KZT 24,000 for adults and KZT 12,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Ozen

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (15,070 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 1-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: KZT 50000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 20000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately KZT 24000 for adults and from KZT 12000 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 50000 per pet (varies based on length of stay)
  • Rollaway bed fee: KZT 20000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Astana?

The Ritz-Carlton, Astana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Astana?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Astana on 6 Jan 2026 start from AU$326.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Astana?

Yep, The Ritz-Carlton, Astana has a free self car park.

Is there a spa on site at The Ritz-Carlton, Astana?

Yep, there is an onsite spa at The Ritz-Carlton, Astana. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Ritz-Carlton, Astana have a pool?

The Ritz-Carlton, Astana has an indoor pool.

What luxury perks are available at The Ritz-Carlton, Astana?

The Ritz-Carlton, Astana features a full-service spa, a health club and an indoor pool.

Is The Ritz-Carlton, Astana family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Astana is a hit with families.

Does The Ritz-Carlton, Astana serve breakfast?

Yep, full brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Astana?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Ritz-Carlton, Astana?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Astana?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

The Ritz-Carlton, Astana Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 54 out of 59 reviews
Rating 8 - Good. 2 out of 59 reviews
Rating 6 - Okay. 1 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 1 out of 59 reviews

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tulegen

Stayed 1 night in Apr 2025

10/10 Excellent

Erik

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
Stayed 3 nights in May 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful surprises short stay in Astana

My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings. A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished. We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Well thought Kazakh gifts and some warm wishes from the club lounge team
Stayed 2 nights in May 2025

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Tarik, Mugla

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and next level down five stars
Stayed 1 night in May 2025

10/10 Excellent

Daryna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ilja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, incredible experience
Stayed 1 night in Jan 2025

10/10 Excellent

Sayat

Stayed 1 night in Dec 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
Stayed 3 nights in Oct 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexander

Stayed 4 nights in Sep 2024

10/10 Excellent

Ahmed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 1 night in Sep 2024

10/10 Excellent

JOHN ROBERT H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
Stayed 4 nights in Sep 2024

2/10 Terrible

Dmitry

Disliked: Staff & service
When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Stayed 1 night in Jul 2024

6/10 Okay

Dmitry

Liked: Cleanliness, staff & service, amenities
There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Stayed 2 nights in Jul 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Konstantin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 star property
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dinara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Stayed 4 nights in May 2024

10/10 Excellent

Tatyana

Stayed 1 night in Jun 2023

10/10 Excellent

Valentina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023

10/10 Excellent

kanysh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,only minus is condition of curtains.
Stayed 1 night in May 2023

10/10 Excellent

Hermann, Graz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023