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The Ritz-Carlton, Astana

5.0 star property
Luxury spa hotel, walk to Bayterek Tower

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Photo gallery for The Ritz-Carlton, Astana

Exterior
Indoor pool
Lobby
Lounge
Club Suite, 1 Bedroom | Bathroom
Reviews
9.8

Exceptional

Popular amenities

  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • BarBarBar
  • Breakfast availableBreakfast availableBreakfast available
  • Room serviceRoom serviceRoom service
  • GymGymGym

Explore the area

Map
16 Dostyk Street, Astana, 010016
  • Popular LocationBayterek Tower8 min walk
  • Popular LocationKazakhstan Ministry of Foreign Affairs12 min walk
  • Popular LocationThe US Embassy and the Consulate in Kazakhstan4 min drive
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)21 min drive

Room options

View all photos for Club Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom

City view

Club Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Club Lounge access)

Executive Suite, 1 Bedroom (Club Lounge access)

Executive Suite, 1 Bedroom (Club Lounge access)

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 115.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View

City view

Junior Suite, 1 King Bed, View

10/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bidet
Designer toiletries
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

City view

Club Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity
The St. Regis Astana
Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (28)
The price is AU$364
for 1 night
includes taxes & fees
14 June - 15 June
The St. Regis Astana

About the area

Astana

A luxury stay in the heart of Astana awaits you at The Ritz-Carlton, Astana. Within just a 10-minute stroll, you'll find Parliament of Kazakhstan and Singing Fountain. Highlights at this Art Deco hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to Ritz Carlton Spa can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and sauna. 15070 square feet (1400 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 5-property class Yesil District hotel include Bayterek Tower and Kazakhstan Central Concert Hall.

What's nearby

  • Parliament of Kazakhstan - 7 min walk
  • Bayterek Tower - 8 min walk
  • Kazakhstan Ministry of Foreign Affairs - 12 min walk
  • The US Embassy and the Consulate in Kazakhstan - 4 min drive
  • Astana Arena - 6 min drive

Getting around

  • Astana Railway Station - 25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive

Restaurants

  • Starbucks - 9 min walk
  • Emiliya - 9 min walk
  • Bao - 1 min walk
  • Salter’s Fine Meats - 9 min walk
  • Starbucks Reserve Bar - 1 min walk

About this property

The Ritz-Carlton, Astana

Luxury spa hotel, walk to Bayterek Tower
The Ritz-Carlton, Astana offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 15070 square feet (1400 square metres) and includes a conference centre. A sauna, spa services, and a terrace are also featured at the luxury The Ritz-Carlton, Astana. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Astana hotel is smoke free.

  • 157 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Conference rooms
  • 15070 sq ft of conference space
  • 1400 sq. m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Ritz-Carlton, Astana offers 157 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. LED televisions come with pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Ritz Carlton Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: KZT 22,000 for adults and KZT 11,000 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15,070 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • IPod dock
  • Netflix
  • Pay films
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: KZT 35000 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 20000.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately KZT 22000 for adults and from KZT 11000 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 35000 per accommodation, per stay
  • Rollaway bed fee: KZT 20000.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Astana?

The Ritz-Carlton, Astana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Astana?

As of 31 May 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Astana on 15 June 2024 start from AU$324.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Astana?

Yep, The Ritz-Carlton, Astana has a free self car park.

Is there a spa on site at The Ritz-Carlton, Astana?

Yep, Ritz Carlton Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does The Ritz-Carlton, Astana have a pool?

The Ritz-Carlton, Astana has an indoor pool.

What luxury perks are available at The Ritz-Carlton, Astana?

The Ritz-Carlton, Astana features a full-service spa, a health club and an indoor pool.

Is The Ritz-Carlton, Astana family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Astana is a hit with families.

Does The Ritz-Carlton, Astana serve breakfast?

Yep, full brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Astana?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Ritz-Carlton, Astana?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Astana?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Astana?

Cats and dogs are welcome at The Ritz-Carlton, Astana, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

The Ritz-Carlton, Astana Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 29 out of 30 reviews" "
Rating 8 - Good. 0 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Stayed 1 night in Jun 2023

10/10 Excellent

Valentina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023

10/10 Excellent

kanysh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,only minus is condition of curtains.
Stayed 1 night in May 2023

10/10 Excellent

Hermann, Graz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023

10/10 Excellent

Narine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Astana.
It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Stayed 7 nights in Feb 2023

10/10 Excellent

AIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was such a wonderful stay!
Stayed 1 night in Sep 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway
Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a great massage in the spa. I will gladly return to the Ritz for more relaxation
Stayed 1 night in Mar 2020

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning and friendly
A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.
Stayed 3 nights in Mar 2020