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The ONE Hotel Astana

Property class: 4

Photo gallery for The ONE Hotel Astana

A hotel reception area with a modern design, featuring a reception desk, a large decorative hanging light, and a wall with clock displays.
Creator video
A sauna with wooden benches and a central platform.
A restaurant with multiple tables and chairs, overhead lighting, and a television on the wall.
A hotel room with a balcony, a desk, a chair, and a lamp.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$176
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
Qadyrghali Zhalayyri Street 8, Astana, 010000
  • Place, Kazakhstan Ministry of Foreign Affairs
    ‪2 min drive‬
  • Place, Bayterek Tower
    ‪2 min drive‬
  • Place, Embassy of the United States, Astana
    ‪4 min drive‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a nightstand, a lamp, and a view of the hallway.

Standard Twin Room

  • City view
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room

A hotel room with a large bed, a bedside table, a chair, and a window with curtains.

Standard Double Room

  • City view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

A hotel room with a balcony, a desk, a chair, and a lamp.

Suite

  • City view
  • 65 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Presidential Suite

A room with a white desk, a red armchair, a mirror, and a patterned carpet.

Presidential Suite

  • City view
  • 210 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Single Room

A hotel room with a bed, a chair, a small table, a wardrobe, and a nightstand.

Standard Single Room

  • City view
  • 25 sq m
  • Sleeps 1
  • 1 Large Single Bed

About the area

Astana

The ONE Hotel Astana places you in the heart of Astana, within a 20-minute walk of Schoolchildren's Palace and 1.7 km (1.1 mi) from House of Ministries. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna as well as access to bike hire and a playground. A meeting room and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Almaty District hotel include Supreme Court of the Republic of Kazakhstan and Presidential Palace.

What's nearby

  • House of Ministries - 19 min walk - 1.6 km
  • Parliament of Kazakhstan - 2 min drive - 2.0 km
  • Kazakhstan Ministry of Foreign Affairs - 2 min drive - 2.3 km
  • Bayterek Tower - 2 min drive - 2.3 km
  • Embassy of the United States, Astana - 4 min drive - 3.5 km

Getting around

  • Astana Railway Station - 22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 36 min drive

Restaurants

  • ‪ARAY Complex - ‬2 min drive
  • ‪Sandyq - ‬2 min drive
  • ‪Кафе Арман - ‬3 min drive
  • ‪Hardee's - ‬18 min walk
  • ‪Master Coffee - ‬3 min drive

About this property

The ONE Hotel Astana

The ONE Hotel Astana offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The ONE Hotel Astana. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Astana hotel is smoke free.

  • 44 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
The ONE Hotel Astana offers 44 air-conditioned accommodations with free minibar items and minibars. Plasma televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The ONE Hotel Astana

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KZT 6000.0 per night.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately KZT 5000 for adults and from KZT 5000 for children
  • Airport shuttle fee: KZT 4000.00 per vehicle (one-way)
  • Rollaway bed fee: KZT 6000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

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The ONE Hotel Astana Nur-Sultan
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Frequently asked questions

What is the cancellation policy at The ONE Hotel Astana?

The ONE Hotel Astana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The ONE Hotel Astana?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at The ONE Hotel Astana on 17 Nov 2026 start from AU$176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The ONE Hotel Astana?

Yep, The ONE Hotel Astana has a free self car park.

Is there a spa on site at The ONE Hotel Astana?

Yep, there is an onsite spa at The ONE Hotel Astana. You'll enjoy services like massages.

Does The ONE Hotel Astana serve breakfast?

Yeah, full breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The ONE Hotel Astana?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The ONE Hotel Astana?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The ONE Hotel Astana?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The ONE Hotel Astana?

No, pets and service animals are not allowed.

The ONE Hotel Astana Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

9.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
レストランやバーがあまり満喫出来ない。 受け付けのスタッフは良い。
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Goid

Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Stayed 2 nights in Jun 2021