See all properties
Save

The Veil

5.0 star property
Luxury Astana hotel in Almaty District with 3 restaurants

Choose dates to view prices

Photo gallery for The Veil

Children's play area - indoor
Front of property
Senior Double Room
Presidential Apartment
Pillow-top beds, minibar, in-room safe, blackout curtains
Reviews
9.0

Wonderful

Popular amenities

  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Zhalayyri street 4, Astana, 10000
  • Popular LocationKazakhstan Ministry of Foreign Affairs4 min drive
  • Popular LocationBayterek Tower5 min drive
  • Popular LocationThe US Embassy and the Consulate in Kazakhstan6 min drive
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)25 min drive

Room options

View all photos for Standard Double Room

Pillow-top beds, minibar, in-room safe, blackout curtains

Standard Double Room

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Pillow-top bed
Blackout curtains
Private bathroom
Hairdryer
  • 39 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Hair dryer, dressing gowns, slippers, heated floors

Junior Double Room

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Pillow-top bed
Blackout curtains
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Presidential Apartment

View from room

Presidential Apartment

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Smart TV
Blackout curtains
2 bedrooms
Pillow-top bed
  • 99 sq m
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Junior Double Room

Hair dryer, dressing gowns, slippers, heated floors

Junior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Pillow-top bed
Blackout curtains
Private bathroom
Hairdryer
  • 53 sq m
  • River view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Senior Double Room

Pillow-top beds, minibar, in-room safe, blackout curtains

Senior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Pillow-top bed
Blackout curtains
Private bathroom
Hairdryer
  • 56 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Pool
Sheraton Astana Hotel
Pool
Spa
Pet-friendly
Kids pool
4.8 out of 5, Exceptional, (33)
The price is AU$581
for 1 night
includes taxes & fees
12 June - 13 June
Sheraton Astana Hotel

About the area

Astana

A luxury stay in the heart of Astana awaits you at The Veil. You'll be within a 20-minute walk of House of Ministries and 1.7 km (1.1 mi) from Supreme Court of the Republic of Kazakhstan. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and sports massages. The steakhouse, Line Brew Reserve, serves local and international cuisine. Other amenities include free Wi-Fi in public areas, a steam room and a coffee shop/cafe. Free continental breakfast is available daily between 7:00 AM and 11:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Almaty District hotel include Presidential Palace and Otan Korgaushylar Monument.

What's nearby

  • Kazakhstan Ministry of Foreign Affairs - 4 min drive
  • Parliament of Kazakhstan - 5 min drive
  • Bayterek Tower - 5 min drive
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive
  • Palace of Peace and Reconciliation - 6 min drive

Getting around

  • Astana Railway Station - 22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive

Restaurants

  • Line Brew - 1 min walk
  • Coffee Boom - 4 min drive
  • Starbucks - 4 min drive
  • Segafredo Zanetti Espresso - 4 min drive
  • Ресторан Арай - 3 min drive

About this property

The Veil

Luxury Astana hotel in Almaty District with 3 restaurants
The Veil offers its guests a full-service spa and a steam room. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

The luxury The Veil also features spa services, coffee/tea in common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Astana hotel.

  • 47 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Smoking in designated areas
The Veil offers 47 air-conditioned accommodations with minibars and a safe. Beds feature pillowtop mattresses. 103-inch Smart televisions come with digital channels. Bathrooms include dressing gowns, slippers and hairdryers.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cantinetta Antinori
  • Di wang
  • Line Brew Reserve
  • The Veil cafe

Things to do

  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Turndown service

Full-service spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 103-inch Smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 70 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Cashless payment methods are available for all transactions.

Property Registration Number 970940001358

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Veil Hotel
The Veil Astana
The Veil Hotel Astana

Frequently asked questions

What is the cancellation policy at The Veil?

The Veil offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Veil?

As of 29 May 2024, prices found for a 1-night stay for 2 adults at The Veil on 1 June 2024 start from AU$235.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Veil?

Yep, The Veil has a free self car park.

Is there a spa on site at The Veil?

Yep, there is an onsite spa at The Veil. You'll enjoy services like sports massages.

What luxury perks are available at The Veil?

The Veil features a full-service spa, 3 restaurants and 2 bars.

What makes The Veil a romantic place to stay?

Romance packages and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Veil.

Does The Veil serve breakfast?

Sure does, complimentary continental brekkie is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at The Veil?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The Veil?

Yep, The Veil has 3 restaurants.

What time are check-in & check-out at The Veil?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Veil?

No, pets are not allowed.

The Veil Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ayaz

Liked: Cleanliness

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold astana
It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin, Tampa

Stayed 5 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Singles and couples
Great for Singles and couples
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023

10/10 Excellent

Vladlen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New. Tasty. Comfortable. Kids frendly
Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Assima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff