See all properties
Save

Hilton Astana

5.0 star property
Luxury Astana hotel in Yesil District with full-service spa

Choose dates to view prices

Photo gallery for Hilton Astana

Ballroom
Indoor pool, outdoor pool
Front of property
Premium bedding, memory-foam beds, minibar, in-room safe
Restaurant
Reviews
9.0

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Hot tubHot tubHot tub
  • GymGymGym
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Heydar Aliyev Street 14, Astana, 010000
  • Popular LocationEXPO 20178 min walk
  • Popular LocationAstana Arena4 min drive
  • Popular LocationThe US Embassy and the Consulate in Kazakhstan10 min drive
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)15 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Expo View)

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 2 Single Beds (Expo View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, memory-foam beds, minibar, in-room safe

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 70 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room, 1 King Bed (Expo View)

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Expo View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Living area

Deluxe Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 85 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Premium bedding, memory-foam beds, minibar, in-room safe

Suite, 1 Bedroom

10/10 Exceptional

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 210 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

40-inch Smart TV with digital channels, TV, MP3 dock

Executive Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 97 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 1 King Bed

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 2 Single Beds

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Pool
Sheraton Astana Hotel
Pool
Spa
Pet-friendly
Kids pool
4.8 out of 5, Exceptional, (34)
The price is AU$232
for 1 night
includes taxes & fees
14 June - 15 June
Sheraton Astana Hotel

About the area

Astana

A luxury stay in Astana awaits you at Hilton Astana. Within just a 10-minute stroll, you'll find EXPO 2017 and MEGA Silk Way. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to eforea spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, Park Kitchen, is open for breakfast, lunch and dinner. Axis is the hotel's own lobby lounge. Enjoy the indoor swimming pool, outdoor swimming pool, gym and Turkish bath/hammam. 7535 square feet (700 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Continental breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Yesil District hotel, you'll be 2.6 km (1.6 mi) from Saryarka Velodrome and 3.2 km (2 mi) from Astana Arena.

What's nearby

  • EXPO 2017 - 8 min walk
  • Astana Arena - 4 min drive
  • Kazakhstan Ministry of Foreign Affairs - 6 min drive
  • Bayterek Tower - 7 min drive
  • The US Embassy and the Consulate in Kazakhstan - 10 min drive

Getting around

  • Astana Railway Station - 38 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 15 min drive

Restaurants

  • Dark Side - 19 min walk
  • Starbucks - 10 min walk
  • SHASHLYK PUB - 19 min walk
  • Meat & Beer - 3 min drive
  • Starbucks - 4 min walk

About this property

Hilton Astana

Luxury Astana hotel in Yesil District with full-service spa
Hilton Astana offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 7535 square feet (700 square metres) and includes conference space. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Hilton Astana. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Astana hotel.

  • 253 guestrooms or units
  • 2 bars or lounges
  • Conference rooms
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Dining venue
Hilton Astana offers 253 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Eforea spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: KZT 10,000 to 10,000 per person
  • 2 bars/lounges
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Axis
  • Cloud 9
  • Park Kitchen

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 7,535 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Ballroom
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 bathrooms
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 5000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately KZT 10000 to 10000 per person
  • Airport shuttle fee: KZT 11000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KZT 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel Nur-Sultan
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel
Hilton Astana Astana
Hilton Astana Hotel Astana

Frequently asked questions

What is the cancellation policy at Hilton Astana?

Hilton Astana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Astana?

As of 31 May 2024, prices found for a 1-night stay for 2 adults at Hilton Astana on 14 June 2024 start from AU$243.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Astana?

Yep, Hilton Astana has a free self car park.

Is there a spa on site at Hilton Astana?

Yep, eforea spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Astana have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool.

What luxury perks are available at Hilton Astana?

Hilton Astana features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with deep soaking tubs, memory foam beds and premium bedding.

What makes Hilton Astana a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hilton Astana.

Is Hilton Astana family-friendly?

You bet! With amenities such as a children's pool and a corner/local shop, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Hilton Astana is a hit with families.

Are there hot tubs in the rooms at Hilton Astana?

No, but there are deep-soaking baths in the guestrooms.

Does Hilton Astana serve breakfast?

Sure does, continental brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Astana?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hilton Astana?

Yep, you can grab a meal at Hilton Astana's onsite restaurant.

What time are check-in & check-out at Hilton Astana?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hilton Astana?

No, only service animals are allowed.

Hilton Astana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 56 out of 79 reviews" "
Rating 8 - Good. 12 out of 79 reviews" "
Rating 6 - Okay. 4 out of 79 reviews" "
Rating 4 - Poor. 6 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool sauna; breakfast is also good; staff is great
Stayed 1 night in Dec 2023

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023

10/10 Excellent

yevgeniya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga, Toronto

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pkace to stay. Staff speaks good English
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Valentina

Travelled with family and small children
Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.
Stayed 5 nights in Jun 2023

2/10 Terrible

ersen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!
Stayed 3 nights in Jun 2023

6/10 Okay

Ronald, Chapel Hill

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the "break-in" stage. Many problems, some dealing with safety. 1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee. 2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip. 3. The "do not disturb" lights are totally ignored by the staff. 4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27. 5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told "no" so the issue is real. 6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours. 7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space

10/10 Excellent

Hong

Stayed 4 nights in Apr 2023