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BON Hotel at VidantaWorld Nuevo Vallarta

5.0 star property

Photo gallery for BON Hotel at VidantaWorld Nuevo Vallarta

9 outdoor pools, open 9:00 AM to 9:00 PM, free pool cabanas
Business centre
Aerial view
Sauna, hot tub, steam room, body treatments, aromatherapy
20 restaurants, dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
The current price is AU$594
includes taxes & fees
31 Mar - 1 Apr

Explore the area

View map
Av. Paseo De Las Moras S/n, 254 na, Nuevo Nayarit, NAY, 63735
  • Place, Playa Vidanta Nuevo Vallarta
    ‪3 min walk‬
  • Place, Nayar Vidanta Golf
    ‪10 min walk‬
  • Place, The Nayar Course
    ‪12 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

View all photos for One-Bedroom Suite King

43-inch LED TV with satellite channels

One-Bedroom Suite King

10.0 out of 10
Exceptional
(5 reviews)
  • Park view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Two-Bedroom Suite

43-inch LED TV with satellite channels

Two-Bedroom Suite

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 199 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Sofa Beds

View all photos for Two-Bedroom Loft

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Two-Bedroom Loft

  • Park view
  • 266 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Sofa Beds

View all photos for One-Bedroom Suite Twin

43-inch LED TV with satellite channels

One-Bedroom Suite Twin

  • Resort view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Single Sofa Beds

About the area

Nuevo Nayarit

A luxury stay in Nuevo Nayarit awaits you at BON Hotel at VidantaWorld Nuevo Vallarta. Within just a 15-minute stroll, you'll find SkyDream Parks Gondola and Nayar Vidanta Golf. Highlights at this beachfront resort include 20 restaurants, 9 outdoor swimming pools and a full-service spa. .A relaxing visit to 2 Spas: Spatium and Brio can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The brasserie, Bistro Bleu, is open for dinner. With 9 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find free cabanas, and enjoy the 4 outdoor tennis courts and golf course. Other amenities include free Wi-Fi in public areas, a gym and a lazy river. There's also valet parking, along with the convenience of a free beach shuttle. .With a stay at this 5-property class Nuevo Nayarit resort, you'll be 3.4 km (2.1 mi) from VidantaWorld.
View more Resorts in Nuevo NayaritOpens in a new window

What's nearby

  • Playa Vidanta Nuevo Vallarta - 3 min walk - 0.3 km
  • Marina Nuevo Vallarta - 9 min walk - 0.8 km
  • Nayar Vidanta Golf - 10 min walk - 0.9 km
  • The Nayar Course - 12 min walk - 1.1 km
  • Vallarta Adventures - 12 min walk - 1.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Santuario - ‬8 min walk
  • ‪Sweet Paris - Crêperie & Café - ‬10 min walk
  • ‪Taco's Break - ‬10 min walk
  • ‪Kabah Sushi Bar - ‬5 min drive
  • ‪Cafe Del Lago - ‬12 min walk

About this property

BON Hotel at VidantaWorld Nuevo Vallarta

Simply walk outside to feel the sun on your face at the sandy beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at BON Hotel at VidantaWorld Nuevo Vallarta, where you can play a round of golf at the golf course, cool off in one of the 9 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 20 restaurants and 6 coffee shops/cafes, as well as a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 7 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool and health club at a partner property. Parking is available for a fee.

This 5-star Nuevo Nayarit resort is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 9 bars by the pool
  • 7 swim-up bars
  • 8 bars or lounges
  • 6 coffee shops
  • Built in 2023
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
BON Hotel at VidantaWorld Nuevo Vallarta offers 79 air-conditioned accommodations with a safe and complimentary bathrobes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 43-inch LED televisions come with premium satellite channels. Accommodation at this 5-star resort has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

This Nuevo Nayarit resort provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, 2 Spas: Spatium and Brio. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Secured, uncovered valet parking on site (USD 7 per day)
  • Limited on-site valet parking

Food and drink

  • 20 restaurants
  • 6 coffee shops/cafes
  • 7 swim-up bars
  • 8 bars/lounges
  • 9 poolside bars
  • Couples/private dining

Restaurants on site

  • Bistro Bleu
  • Café del Lago
  • La Cantina
  • Puerto Manjar
  • Quinto

Things to do

  • 36-hole golf course
  • 4 outdoor tennis courts
  • 8 outdoor pickleball courts
  • 9 outdoor pools
  • Art gallery
  • Beach volleyball
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Lazy river
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Dining table
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Hob
  • Ice maker
  • Kitchenette
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 11:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

BON Park Hotel at Vidanta World
BON Park Hotel at VidantaWorld Nuevo Vallarta Resort
BON Park Hotel at VidantaWorld Nuevo Vallarta Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at BON Hotel at VidantaWorld Nuevo Vallarta?

BON Hotel at VidantaWorld Nuevo Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BON Hotel at VidantaWorld Nuevo Vallarta?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at BON Hotel at VidantaWorld Nuevo Vallarta on 31 Mar 2026 start from AU$594, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BON Hotel at VidantaWorld Nuevo Vallarta?

Yep, BON Hotel at VidantaWorld Nuevo Vallarta has secured uncovered valet parking for USD 7 per day.

Are there any beaches close to BON Hotel at VidantaWorld Nuevo Vallarta?

Yep, BON Hotel at VidantaWorld Nuevo Vallarta is a short 6-minute walk from Playa Vidanta Nuevo Vallarta. Fun beach activities include volleyball and swimming.

Is there a spa on site at BON Hotel at VidantaWorld Nuevo Vallarta?

Yep, 2 Spas: Spatium and Brio is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does BON Hotel at VidantaWorld Nuevo Vallarta have a pool?

BON Hotel at VidantaWorld Nuevo Vallarta has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 9:00 PM.

Does BON Hotel at VidantaWorld Nuevo Vallarta have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at BON Hotel at VidantaWorld Nuevo Vallarta?

BON Hotel at VidantaWorld Nuevo Vallarta features a private beach, 9 poolside bars and 9 outdoor pools. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes BON Hotel at VidantaWorld Nuevo Vallarta a romantic place to stay?

A hot tub and beachfront dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at BON Hotel at VidantaWorld Nuevo Vallarta.

Is BON Hotel at VidantaWorld Nuevo Vallarta family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that BON Hotel at VidantaWorld Nuevo Vallarta is a hit with families.

Are there hot tubs in the rooms at BON Hotel at VidantaWorld Nuevo Vallarta?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at BON Hotel at VidantaWorld Nuevo Vallarta?

No, BON Hotel at VidantaWorld Nuevo Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at BON Hotel at VidantaWorld Nuevo Vallarta?

Relax with a coldie at the 9 poolside bars or 8 lounge bars, and grab a meal at BON Hotel at VidantaWorld Nuevo Vallarta's 20 restaurants.

What time are check-in & check-out at BON Hotel at VidantaWorld Nuevo Vallarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at BON Hotel at VidantaWorld Nuevo Vallarta?

No, only service animals are allowed.

Is there a golf course on site at BON Hotel at VidantaWorld Nuevo Vallarta?

Yep, BON Hotel at VidantaWorld Nuevo Vallarta has a 36-hole golf course. A golf driving range, golf lessons, golf caddies and golf carts are also available.

BON Hotel at VidantaWorld Nuevo Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 83 reviews
Rating 8 - Good. 8 out of 83 reviews
Rating 6 - Okay. 5 out of 83 reviews
Rating 4 - Poor. 5 out of 83 reviews
Rating 2 - Terrible. 7 out of 83 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
So pretty

10/10 Excellent

Bob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an outstanding experience at Vidanta Bon Hotel. The room was truly palatial in size, beautifully designed, impeccably clean, and incredibly comfortable, offering the perfect blend of luxury and relaxation. Every detail was thoughtfully cared for, making the stay feel both elegant and welcoming. The service throughout the property was exceptional, and the concierge team deserves special mention. They were attentive, professional, warm, and always willing to go the extra mile to assist with anything I needed. Their care and expertise truly elevated the entire experience. Vidanta Bon Hotel exceeded my expectations, and I would highly recommend it to anyone looking for a truly memorable stay. I would not hesitate to return.
Stayed 2 nights in Dec 2025

10/10 Excellent

Heidi, Caldwell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautiful, the pool was beautiful and a perfect temperature, the grounds wonderful and the service exceptional. It is a gondal ride or a golf cart from the beach. And even more pools and restaurants. That takes some time but we had a text service to notify when we needed rides and answer questions. It was a top notch experience. And not very busy since the theme park is not opened yet. I highly recommend!
Stayed 5 nights in Dec 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 3 nights in Dec 2025

2/10 Terrible

Neisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE DOES NOT EXIST AND WILL NOT BE BUILT UNTIL 2028!!!!! WE ARRIVED WITH OUR KIDS AND THEY PUT US IN A DIFFERENT PLACE WITH ONLY A POOL! NO REFUND! THIS IS OUTRAGEOUS. FRAUD - BEWARE!
Stayed 8 nights in Mar 2025

10/10 Excellent

Vineet, Pleasanton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the resort campus as it was very self sufficient with many activities and options for dining and quick ride to the beach and some amazing views of the mountains and the ocean! On few occasions given BON park is under construction the waiting time for the shuttle was bit tricky but mostly no issues as teams were very accommodating. When our kid fell ill the concierge were able to help bring a doctor in short notice which was very helpful given this was our first trip to Mexico and we were nervous about falling there. Also appreciate the team working to get the medication delivered to us the next morning. Team was very caring and helped to make our trip and stay as comfortable as possible with a very prompt watsapp communication. We will certainly be going back to explore more! Only part a bit unclear was why we didn’t have any option to pre-pay or why the travel back to the airport from resort was not part of the trip. Highly recommended
Stayed 4 nights in Dec 2024

10/10 Excellent

Heliodoro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience if you are just interested in staying in a hotel that has everything. Absolutely great for kids. Only thing that was a little odd and I hope they change at some point is they seem to only let you take taxis out vs Uber and they are more expensive.
Stayed 2 nights in Dec 2024

2/10 Terrible

Erikas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The photos used to advertise this hotel are not of the BON but of another property on site. The BON is so far back on the property you must travel by gondola or tram to get anywhere. The gondola stops operating at 5pm. The only option for transport (beyond walking on unlit paths 40 minutes) is the tram system. The trams are not frequent and it took us an hour to get from the main area with restaurants back to our room. When we checked in this travel situation was NOT communicated. We were given no materials or overview of where to go and what to do. The BON is still under construction, there is no gym in the building (you have to travel to use one) There is one restaurant at the BON that serves a good breakfast but is only available for dinner until 8:45 to be seating. We came up at 8:30 and the staff was annoyed we showed up to sit when they wanted to close. If we were not fed there the only option was to take trams to the main campus area. We reached out to both Expedia and the BON direct for help and the customer service was terrible. no one cared that we were oversold on the experience. After three days we were offered a room upgrade, but it was too late. We had already decided to leave. When the construction is done I am sure the experience will be better - but I feel we were totally over sold sold on the situation and were offered no refund for the inconvenience. The room does not have a balcony as show or operating windows. be warned!
Stayed 6 nights in Dec 2024

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is quite friendly but there were corporate / company obstacles blocking the staff from making the guests happy. Our hotel room had an overpowering, uncomfortable odor of way too much air freshener. Five times over the four nights we were there, all of the room lights and the TV turned themselves on in the middle of the night. This woke us up and disrupted our sleep. This was not the ideal vacation we were counting on.
Stayed 4 nights in Dec 2024

10/10 Excellent

SANJAY

Stayed 4 nights in Dec 2024

6/10 Okay

Yesenia, Anaheim

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
BON is currently under construction. With that being said when this property is fully open and running I believe it’ll be an amazing property but for now this is what I think. We are a family of 4 (2 adults 2 children) They have a small pool which the swim up bar is still closed due to lack of popularity. Terraza Restaurant took way too long to prepare our food both lunch and breakfast (2hr from sit time to our food coming out) And the food was mediocre nothing to boast about. We ended up having to go to other property inside of Vidnata World for food and entertainment. We got here a Monday and the Theme Park didn’t open until Thursday. (The park fee is also not included in your stay) The park is and will in the future be number one it was amazing! They opened at 5 and closed at 10 which didn’t give us enough time to enjoy any dinning (restaurants closed at 9:30). However every minute looking around was worth it. It’s truly magical and I can’t wait to see it all done! Anything you do you have to do at their other properties. Which lack the 5 star experience. Overall I wish I can leave a review only on the BON hotel, but I have to leave the review on the overall stay since we were forced to use other parts of the property (Vidanta World). I really feel we were the guinea pigs of this stay since it’s fairly new.
Stayed 3 nights in Nov 2024

10/10 Excellent

John Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star property, staff amazing and rooms very nice. Just keep in mind property is extremely large and have long distances between hotel and other amenities. The staff try to accommodate as best they can at all times with shuttles and there is the gondola too that is a necessity. If you can handle the size of the resort everything else is amazing.
Stayed 5 nights in Nov 2024

2/10 Terrible

Santiago

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El resort es muy bonito y la habitación es espaciosa. SIN EMBARGO, el servicio es PÉSIMO. Los concierge no tienen idea de nada, comparten información errónea, los meseros en los restaurantes lo mismo, horas para recibir servicio, en las albercas pides una bebida y no esperas menos de 45 minutos para que llegue. Las distancias internas son enormes y el transporte es MALÍSIMO, a veces hay que esperar hasta una hora para que llegue un carrito de golf que te regrese a tu hotel. En general, el servicio no tiene NADA que ver con las 5 estrellas con las que se anuncian. Si tienen planeado gastar lo que cobra este hotel, sugiero que busquen otras opciones, se van a sentir estafados -como nosotros nos sentimos-.
Stayed 5 nights in Dec 2025

10/10 Excellent

GUILLERMO VELEZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excelentes instalaciones y atención
Stayed 3 nights in Dec 2025

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff is excellent, they are always willing to help you. The room was very clean and the food tasty.
Stayed 4 nights in Dec 2025

2/10 Terrible

Alberto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible, la torre del hotel está muy lejos de todo, tiempo de espera en restaurantes de hasta 2 hrs (sin importar que tengas reservación)
Stayed 1 night in Dec 2025

4/10 Poor

ricardo VILLARREAL

Stayed 3 nights in Dec 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia
Stayed 4 nights in Dec 2024