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Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)

3.5 star property

Photo gallery for Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Balcony view
Lobby
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Hrastic 15, Novi Vinodolski, 51250
  • Place, beach near Zagori vrh
    ‪4 min walk‬
  • Place, Church of Saint Philip and Jacob
    ‪3 min drive‬
  • Place, Novi Vinodolski Beach
    ‪4 min drive‬
  • Airport, Rijeka (RJK)
    ‪35 min drive‬

Room options

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Park View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Apartment, 1 Bedroom, Sea View

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Penthouse, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Apartment, 2 Bedrooms

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, 1 King Bed, Sea View

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Apartment, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Twin Room, 2 Single Beds, Park View

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Sea View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Apartment, 2 Bedrooms, Sea View

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Novi Vinodolski

A family-friendly stay in Novi Vinodolski awaits you at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026). Within a 5-minute stroll you'll find Kvarner Gulf and Church of St. Trinity within a 20-minute walk. Highlights at this beach hotel include 3 restaurants, 5 poolside bars and a full-service spa. .A day of pampering at NOVISPA can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Sea Breeze, is open for lunch. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the 4 outdoor tennis courts, indoor swimming pool and gym plus access to tennis lessons. A meeting room and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Places within a 30-minute walk of this 3.5-property class Novi Vinodolski hotel include Church of Saint Philip and Jacob and Frankopan Castle.

What's nearby

  • beach near Zagori vrh - 4 min walk - 0.3 km
  • Church of Saint Philip and Jacob - 3 min drive - 2.2 km
  • Frankopan Castle - 4 min drive - 2.6 km
  • Mazuranic's home - 4 min drive - 2.6 km
  • Novi Vinodolski Beach - 4 min drive - 2.9 km

Getting around

  • Škrljevo Station - 33 min drive
  • Rijeka (RJK) - 28 min drive

Restaurants

  • ‪San Marino - ‬6 min drive
  • ‪Bistro Marina - ‬4 min drive
  • ‪Caffe Bar Bistro Marnie - ‬4 min drive
  • ‪Captain's Club - ‬4 min drive
  • ‪Terasa Vrtić - ‬5 min drive

About this property

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) such as a seasonal outdoor pool and an indoor pool.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 5 poolside bars, a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a health club. Parking is available for a fee.

  • 429 guestrooms or units
  • 4 levels
  • 36 buildings
  • 3 dining venues
  • 5 bars by the pool
  • Built in 2004
  • Terrace on the roof
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • ATM
  • Lift
  • Bar or lounge
  • Bar on the beach
  • 1 conference room
  • Swim-up bar
Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) offers 429 air-conditioned accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Novi Vinodolski hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided once per stay.

NOVISPA has 16 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Covered parking on site (EUR 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 for adults and EUR 10 for children
  • 3 restaurants
  • 5 poolside bars
  • A bar/lounge
  • A beach bar
  • A swim-up bar

Restaurants on site

  • Balance
  • Enjoy
  • Sea Breeze

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • Indoor pool
  • Living room
  • Playground
  • Seasonal outdoor pool
  • Separate bedroom
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay) (for a fee)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 buildings
  • 4 floors
  • Banquet hall
  • Built in 2004

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Apartment Check-out hours are 10 AM

Renovations and closures

The following facilities will be closed during January, February, March, April, May and October:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October to 31 March, EUR 1.50 per person, per night for adults; EUR 0.75 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April to 30 September, EUR 2.50 per person, per night for adults; EUR 1.25 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Destination fee: EUR2 per person, per night. This fee does not apply to children under 11 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 12 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Novi Spa Hotels Resort Apartments Novi Vinodolski
Family Apartments Novi Novi Vinodolski
Family Novi Novi Vinodolski
Novi Spa Hotels Resort Novi Vinodolski
Novi Spa Hotels Resort Apartments
Novi Spa Hotels Novi Vinodolski
Novi Spa Hotels
Novi Spa Hotel And Resort
Family Apartments Novi
Wyndham Grand Novi Vinodolski
Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel
Hotel Wyndham Grand Novi Vinodolski Resort
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Wyndham Grand Resort
Wyndham Grand
Novi Spa Hotels Resort Apartments
Family Apartments Novi
Valtur Novi Spa Residence
Novi Spa Hotels Resort
Wyndham Grand Resort
Wyndham Grand Novi Vinodolski
Wyndham Grand
Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel
Hotel Wyndham Grand Novi Vinodolski Resort
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Spa Hotels Resort Apartments
Family Apartments Novi
Valtur Novi Spa Residence
Novi Spa Hotels Resort
Wyndham Grand Novi Vinodolski
Wyndham Grand Novi Vinodolski Resort Hotel
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Wyndham Grand Novi Vinodolski Resort Hotel Novi Vinodolski

Frequently asked questions

What is the cancellation policy at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Yep, Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) has a covered self car park for EUR 12 per day. A self car park is also available, for a fee.

Are there any beaches close to Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

The closest beach to Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) is Novi Vinodolski Beach (2.5 km).

Is there a spa on site at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Yep, NOVISPA is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open from June to September.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) features 5 poolside bars, a full-service spa and a health club.

Is Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as cots/infant beds in the guestrooms, it's no surprise that Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) is a hit with families.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) serve breakfast?

You bet, buffet breakfast is on offer daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

No, Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) does not offer an airport shuttle service.

Is there a bar or restaurant at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 110 reviews
Rating 8 - Good. 38 out of 110 reviews
Rating 6 - Okay. 27 out of 110 reviews
Rating 4 - Poor. 13 out of 110 reviews
Rating 2 - Terrible. 7 out of 110 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

IBRAHIM, BETHLEHEM

Travelled with partner
Disliked: Cleanliness, staff & service
Staff are kind But they late I open the fountain water come from ground Cleaning wasn’t as I expected
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not worth the 7.2 rating

Giving this a 1 star overall, the bed was horribly thin and hard with the pillows being even thinner. The room was quite dated with no toiletries really offered, they didn't even have hand soap in the room. We ate at the dinner buffet which was also fairly limited for being a "buffet" and I got a terrible case of food poisoning I'm still not sure from what though but I felt the onslaught of the food poisoning before we even got back to our room immediately after. Overall this is not worth the medium high rating it has, the only reason we stayed there is because it was a last minute booking.
Stayed 1 night in Sep 2024

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

We love this place. We were here three years in a row. If you have small kids you must come here.
Stayed 5 nights in Jul 2024

6/10 Okay

Megan

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

ujwala

Stayed 3 nights in Jul 2024

4/10 Poor

Eldar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
Stayed 1 night in Sep 2023

10/10 Excellent

Feodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
Stayed 4 nights in Jul 2023

6/10 Okay

Irina

Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Pass on this place

For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
Stayed 2 nights in Aug 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place.

Very good, comfortable hotel with many pools and sea beach.
Stayed 6 nights in Aug 2019

8/10 Good

kerry

Disliked: Property conditions & facilities

So much potential but needs work.

The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
Stayed 2 nights in Aug 2019

4/10 Poor

Bogdan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
Stayed 4 nights in Aug 2019

8/10 Good

Ben

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beaulifull view and swimming pools with acceptional water views
Stayed 4 nights in Aug 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing time at Wyndham Grand Novi Vinodolski

My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely different than pictures. Staff unhelpful in finding a nicer room when I did make the complaint. Said all rooms are the same. Paid way too much money for what it’s worth. Standard of apartment is about a 2 to 3 star ...not worth 390 Euros per night. There is one buggy for transport around the resort. We were told that the kiddy area had dining options by reception soon check in only to go there and find out that the restaurant has not been open all year. Staff were rude and did not serve at bar when we had to wait for transport back to the room. The waitress said that she had an important order to attend and refused to give two drinks while we waited. All in all completely terrible experience and waste of money. There were a lot of other issues like ants all throughout the apartment, bath leak, phone not working, little tv where there was once a large hanging one on the wall with terrible reception and no offer to change rooms even though the resort was empty and the list just keeps going
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was out of this world. The staff was very helpful and very good English.
Stayed 3 nights in May 2019

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Great pools/beach, but rooms need updating

The hotel is in the perfect location to get away from everything, but also have access to some conveniences. The pools, spa, beach access, and bar staff (Marcus) are great! The rooms, however, REALLY need some updating, maintenance, and some deep cleaning. Like there were stains on the sofa and the grout on the tub needs to be replaced. I would go back after there is some updating. BUT as I said, the pools, spa and beach are amazing!
Stayed 3 nights in Jul 2018

6/10 Okay

Mark, Darmstadt, Germany

Disliked: Staff & service

Don't be fooled...

I booked this hotel/spa as a part of the birthday celebration for my wife. The main hotel, pools, spa and restaurants were very nice and received rave reviews from my spouse and children, but the family apartment (B6, Apt. 805) we stayed in on the complex was nowhere near a five star accommodation. Check-in is normally 4pm, but our room was not available for entry until 4:45pm. The woman at the front desk issued me a key for the room at 4pm, but when we arrived at the front door, the cleaning crew was still in the apartment. The cleaning women told us it would be another 30 minutes before the room was ready. My wife complained to the cleaning women that having us wait with three small children was unacceptable and the cleaning women replied that it wasn't her fault. When we were finally able to enter the apartment we were confronted with an incredibly strong smell (cleaning supplies used by the staff) and beds that weren't made properly. The apartment building/s is/are in need of an upgrade/fresh coat of paint. The furniture in the rooms is extremely outdated (old sofas and an old tube television with a broken remote). If the family apartments looked anything like the main hotel this would be a place we would return to yearly.

6/10 Okay

Peter, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing customer service!!

The wifi worked about 10% of the time. It took 3 days to respond to getting our un-usable hair chair changed. We had booked a room with sea view and was assured that if the trees were not there, we would be able to see it!!! The hot water from the tap is more than adequate for tea and coffee, in fact, you would need to let it cool before you drink. Once again we were assured that because it was a mixer tap we just needed to position it to half way and all is fine. Our nearly four year old should be able to remember that, especially in the middle of the night after using the toilet! No she didn't!!! The children entertainers were nothing short of brilliant and their enthusiasm and energy are exactly what was needed. This for me saved us from leaving. The other was the non-refundable payment! When things go wrong and you make a complaint at the time to the hotel, you don't expect them to say "go back to the people who you booked the hotel with" you expect them to bend over backwards to make you want to come again. The apartments in Umag, previous to this stay bought us dinner when their cooker was faulty! 1. Get us a high chair when asked for. 2. Throw in breakfast to make up for lack of sea view 3. Show or get maintenance to sort out hot water 4. Wifi ? Could have been a 5 star review and would have got 2 if not for the children entertainers. We'll look elsewhere when back in that region next year.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Soddisfatto
Stayed 1 night in Aug 2024