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Serhs Natal Grand Hotel & Resort

5.0 star property

Photo gallery for Serhs Natal Grand Hotel & Resort

Aerial view
Reception hall
Interior entrance
3 bars/lounges, poolside bar
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$200
includes taxes & fees
26 June - 27 June

Explore the area

View map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002
  • Place, Dunes Park
    ‪1 min walk‬
  • Place, Natal Convention Center
    ‪14 min walk‬
  • Place, Craft Fair of Ponta Negra
    ‪2 min drive‬
  • Airport, Natal (NAT-Governador Aluizio Alves Intl.)
    ‪40 min drive‬

Room options

View all photos for Room with Side Sea View

Minibar, in-room safe, individually decorated, desk

Room with Side Sea View

  • Partial sea view
  • 25 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room with Sea View

Minibar, in-room safe, individually decorated, desk

Room with Sea View

  • Sea view
  • 23 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Quadruple Room Deluxe with Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Room Deluxe with Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 27 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

Deluxe Room (Apartamento Prime Lateral Mar)

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Deluxe Room (Apartamento Prime Frente Mar) | View from room

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(17 reviews)
  • Sea view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Family Room (Apartamento Família Prime Lateral Mar)

9.4 out of 10
Exceptional
(13 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(23 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite (Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Junior Suite (Prime Lateral Mar)

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Prime Frente Mar)

Junior Suite (Prime Frente Mar)

Junior Suite (Prime Frente Mar)

9.0 out of 10
Wonderful
(6 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Exclusive Suite, 1 Bedroom, Private Pool, Beach View | Balcony view

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite

Premium Suite | View from room

Premium Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Presidencial

Suite Presidencial | Balcony view

Suite Presidencial

  • Sea view
  • 192 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Quarto Exclusive Family

Quarto Exclusive Family | View from room

Quarto Exclusive Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Quarto Premium Family

Quarto Premium Family | View from room

Quarto Premium Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Natal

A luxury stay in Natal awaits you at Serhs Natal Grand Hotel & Resort. Within steps you'll find Dunes Park and Natal Convention Center within a 15-minute stroll. Highlights at this beachfront resort include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Kensho Spa can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Potiguar, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Near this 5-property class Via Costeira resort, you'll find Ponta Negra Beach.
View more Resorts in NatalOpens in a new window

What's nearby

  • Dunes Park - 1 min walk - 0.0 km
  • Natal Convention Center - 14 min walk - 1.2 km
  • Praia Shopping - 2 min drive - 1.9 km
  • Artesanato Villarte Shops - 2 min drive - 2.7 km
  • Craft Fair of Ponta Negra - 2 min drive - 2.7 km

Getting around

  • Natal Bom Pastor Station - 10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive

Restaurants

  • ‪Tapiro Grill - ‬2 min walk
  • ‪Aram Natal Mar Hotel - ‬12 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Bar Molhado - ‬2 min walk
  • ‪Restaurante Potiguar - ‬2 min walk

About this property

Serhs Natal Grand Hotel & Resort

Some rates at Serhs Natal Grand Hotel & Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with complimentary cabanas. At Serhs Natal Grand Hotel & Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a complimentary children's club, a children's pool and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Natal resort.

  • 395 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Serhs Natal Grand Hotel & Resort offers 395 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This individually decorated accommodation includes desks. 50-inch Smart televisions come with digital channels.

Bathrooms include designer toiletries, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Kensho Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Similar properties

4 outdoor pools, pool loungers
GoldMen Vila do Mar Natal
Via Costeira
  • Pool
  • Spa pool
  • All inclusive plans available
  • Pet-friendly
4.4 out of 5, Excellent, 124 reviews
The price is AU$257
includes taxes & fees
11 June - 12 June
GoldMen Vila do Mar Natal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Jangada
  • Marenostrum
  • Potiguar
  • Renato Romagnoni
  • Tapiro Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift (32 centimetre wide door)
  • Pool access ramp on site
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (73 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Is parking available at Serhs Natal Grand Hotel & Resort?

Yep, Serhs Natal Grand Hotel & Resort has a free self car park.

How much does it cost to stay at Serhs Natal Grand Hotel & Resort?

As of 10 June 2026, prices found for a 1-night stay for 2 adults at Serhs Natal Grand Hotel & Resort on 26 June 2026 start from AU$200, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Serhs Natal Grand Hotel & Resort?

The closest beach to Serhs Natal Grand Hotel & Resort is Ponta Negra Beach (3.3 km).

Is there a spa on site at Serhs Natal Grand Hotel & Resort?

Yep, Kensho Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Serhs Natal Grand Hotel & Resort have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Serhs Natal Grand Hotel & Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Serhs Natal Grand Hotel & Resort?

Serhs Natal Grand Hotel & Resort features 3 outdoor pools, a full-service spa and a health club.

Is Serhs Natal Grand Hotel & Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Serhs Natal Grand Hotel & Resort is a hit with families.

Does Serhs Natal Grand Hotel & Resort serve breakfast?

Yeah, free buffet breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Serhs Natal Grand Hotel & Resort?

No, Serhs Natal Grand Hotel & Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Serhs Natal Grand Hotel & Resort?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Serhs Natal Grand Hotel & Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Serhs Natal Grand Hotel & Resort?

No, pets are not allowed.

Serhs Natal Grand Hotel & Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Roldão

Liked: Cleanliness, staff & service, amenities
Great place and amazing people’s!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Restaurants and food could be better
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Dante

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the week of Reveillon. Fantastic experience!
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Dr. Robert J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, amenities
I loved the i installations, and the room was nice as well
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

JAMES

Family Vacay

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serhs

Tremendous, 5 star resort They deserve every star
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option in Natal

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected!

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Andrezza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need more training.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Barrington

Liked: Cleanliness, amenities, property conditions & facilities
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Florence

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar fantástico. Sem palavras! O circuito das Águas eh sensacional. Comida e bebida de excelência.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Marcos G

Liked: Cleanliness, amenities, property conditions & facilities
Restaurantes poderiam melhorar
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel ampliou restaurante com culinária japoneza. Serviço de bar da piscisna precisando melhorar, demora no atendimento. No mais, talvez o melhor de Natal para lazer e família. Internet, principalmente nos aptos, precisa melhorar.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Neide

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto lindo, reformado. Comidas excelentes e ótimos funcionários.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SANDRA R

Liked: Cleanliness, staff & service, property conditions & facilities
Piscina maravilhosa
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities
Foi tudo excelente
Stayed 3 nights in Feb 2026