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Grand Palladium Jamaica Resort & Spa All Inclusive

5.0 star property
Luxury resort on the beach, with 5 outdoor pools

Photo gallery for Grand Palladium Jamaica Resort & Spa All Inclusive

Aerial view
Property video
10 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
The current price is AU$546
includes taxes & fees
6 Jan - 7 Jan 2026

Explore the area

View map
The Point, Lucea, Hanover, 0
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

7.8 out of 10
Good
(151 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

7.8 out of 10
Good
(41 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Poolside

7.6 out of 10
Good
(20 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Ocean View, Poolside

7.6 out of 10
Good
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Oceanfront

Suite, Oceanfront

Suite, Oceanfront

7.8 out of 10
Good
(18 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Garden View

Suite, Garden View

Suite, Garden View

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool Ocean View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Junior Suite Private Pool Ocean View

7.0 out of 10
Good
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Suite Private Pool Oceanfront View

Superior Suite Private Pool Oceanfront View

Superior Suite Private Pool Oceanfront View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool Beachside

Superior Junior Suite Private Pool Beachside

Superior Junior Suite Private Pool Beachside

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Lucea

A luxury stay in Lucea awaits you at Grand Palladium Jamaica Resort & Spa All Inclusive. You'll be 37.8 km (23.5 mi) from Seven Mile Beach. Highlights at this all-inclusive resort include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, Swedish massages and mani/pedis along with access to the sauna and hot tub. The buffet restaurant, Mo Bay, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. 3757 square feet (349 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 30-minute drive of this 5-property class Lucea resort, attractions include Jamaica Beaches and Montego Bay Cruise Ship Terminal.
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 5.4 km
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 11.0 km
  • Tryall Golf Club - 14 min drive - 15.7 km
  • Mayfield Falls - 22 min drive - 19.6 km
  • Half Moon Beach - 28 min drive - 29.7 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 54 min drive

Restaurants

  • ‪Sports Bar - ‬5 min walk
  • ‪Miss Lou's Bar - ‬3 min walk
  • ‪Negril Buffet - ‬5 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Poseidon's Beach Restaurant - ‬6 min walk

About this property

Grand Palladium Jamaica Resort & Spa All Inclusive

Luxury resort on the beach, with 5 outdoor pools
Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Lucea resort.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 17 bars or lounges
  • Conference rooms
  • 3757 sq ft of conference space
  • 349 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and a safe. Rooms open to balconies. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Zentropia has 9 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Lady Hamilton Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,428 reviews
The price is AU$583
includes taxes & fees
17 Dec - 18 Dec
Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 17 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado
  • Mo Bay
  • Poseidon
  • Sumptuori

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,757 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium
Grand Palladium Jamaica All Inclusive Lucea
Grand Palladium Jamaica All Inclusive
Grand Palladium Resort All Inclusive
Jamaica Grand Palladium
Jamaica Grand Palladium All Inclusive
Jamaica Grand Palladium Resort
Palladium All Inclusive
Palladium Resort
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort & Spa Lucea
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort All Inclusive Lucea
Grand Palladium Jamaica Lucea
Pallaum Jamaica Inclusive Luc
Palladium Jamaica & Inclusive
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort & Spa All Inclusive Lucea
Grand Palladium Jamaica Resort & Spa All Inclusive Resort
Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

Frequently asked questions

What is the cancellation policy at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Jamaica Resort & Spa All Inclusive?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Jamaica Resort & Spa All Inclusive on 6 Jan 2026 start from AU$539.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yep, Grand Palladium Jamaica Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Jamaica Resort & Spa All Inclusive?

The closest beach to Grand Palladium Jamaica Resort & Spa All Inclusive is Seven Mile Beach (26.6 km).

Is there a spa on site at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a pool?

Yep, and guests love it! Grand Palladium Jamaica Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive features a private beach, 3 beach bars and 5 outdoor pools. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Grand Palladium Jamaica Resort & Spa All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Jamaica Resort & Spa All Inclusive.

Is Grand Palladium Jamaica Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium Jamaica Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Jamaica Resort & Spa All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Jamaica Resort & Spa All Inclusive?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 17 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Palladium Jamaica Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Jamaica Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 742 out of 1569 reviews
Rating 8 - Good. 378 out of 1569 reviews
Rating 6 - Okay. 219 out of 1569 reviews
Rating 4 - Poor. 108 out of 1569 reviews
Rating 2 - Terrible. 122 out of 1569 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kourtny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the evening shows. The restaurant food was not very good. The drinks were terrible.
Stayed 8 nights in Jul 2025

8/10 Good

Brenda P

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was cleaned well every day.
Stayed 6 nights in Sep 2025

10/10 Excellent

Harsh

Stayed 6 nights in Sep 2025

8/10 Good

sophia

Liked: Cleanliness, property conditions & facilities
It too
Stayed 2 nights in Sep 2025

6/10 Okay

JASMINE

Liked: Staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Fitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that is was a huge resort
Stayed 4 nights in Sep 2025

10/10 Excellent

julmito

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing
Stayed 5 nights in Aug 2025

10/10 Excellent

Janell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was outstanding!
Stayed 3 nights in Aug 2025

10/10 Excellent

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was outstanding! The gulf cart gentlemen were courteous and mannered. Overall I well we had an excellent experience!
Stayed 2 nights in Aug 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was an excellent experience
Stayed 5 nights in Aug 2025

8/10 Good

Shkeirra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort experience. Many dining options.
Stayed 6 nights in Sep 2025

10/10 Excellent

Mirthaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Trinida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ! Ocean view was Amazing and the food was great! Excellent staff!
Stayed 4 nights in Sep 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property and the staff was phenomenal. We were greeted immediately and served rum punch with a smile. My only negative comments would be the buffet. All if tge restaurants had the same menu
Stayed 3 nights in Aug 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, good food and staff were helpful
Stayed 5 nights in Sep 2025

10/10 Excellent

Jennifer

Stayed 6 nights in Aug 2025

6/10 Okay

Chasity

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The only thing I have to say is our AC did not feel cold so for the whole seven nights we were a little miserable and we reported it four times and nothing got done about it.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jaison Santanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunset Cove is the place to be!
Stayed 5 nights in Aug 2025

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. It is a true inclusive venue in every respect.
Stayed 7 nights in Aug 2025

6/10 Okay

Verna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was my third visit with my family. The convenience from the airport to the hotel is great especially having 2 toddlers. However, unlike my last 2 visits the service at the hotel declined tremendously. We had no wash cloths, iron or remote for the television. The phone in the room did not work. The food at the restaurant especially the Jamaican and seafood was horrible. We waited for over 45 minutes at the seafood restaurant before being served. I ordered the birthday celebration package and cabana for my son’s birthday and was told everything would be set up and ready by 10am. I got there at almost 1030 to surprise my son and nothing was done. The representative did not have a record of my reservation. The package included; cake, wine, balloons and chocolate covered fruits. Thankfully I brought my own balloons and decorations as none was provided. We also did not get chocolate covered fruits, but had to pay full price for the package at checkout. I am having a difficult time deciding if I should ever return to the hotel. The shows were good as well as the spa, but my other experiences were horrible and has left me feeling very disappointed.
Stayed 5 nights in Aug 2025

4/10 Poor

Natalia

Stayed 6 nights in Aug 2025

6/10 Okay

Seada

Travelled with family
Liked: Cleanliness
Beach was nice, but should have people come around and ask for a drink not just at pool. Service was just okay, it needs improvements,
Stayed 6 nights in Aug 2025

10/10 Excellent

Keegan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, very beautiful place
Stayed 3 nights in Aug 2025

8/10 Good

ANGELA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Recently stayed for my daughter’s 18th birthday and I was overall satisfied, but there are some things that could be improved. The property is very beautiful and we were upgraded to a suite which was an added bonus.The buffet should have more options and the availability in the restaurants should be more flexible. Nevertheless there were some employees who went above and beyond to make our stay more enjoyable. Annastayca Senior exemplifies exceptional customer service and was amazing in ensuring that we had everything we needed. She is the best. Your housekeeper Verbette James tended to our every need and request with a smile. She does an exceptional job. Vinesha at the sports bar not only took care of us but she took care of everyone around us. She epitomizes exceptional customer service. Chantal was great everyday at breakfast. Jon at the buffet was engaging personable and made us feel welcomed and valued as guests. Ingrid Grant took great care of us excellent customer service. Al-Jeroque started off good but service became lackluster do better. But the worst service I received was from the bar behind the kids pool. Kadan Hamilton was rude everytime I encountered him. He appeared to be irritated by my presence and me ordering. At one point I was ignored and he took someone else order who came after me. If I could rate him I would give him a negative zero. This was not once but every encounter rude and dismissive . Mclaren was not friendly either. They need to do better.
Stayed 4 nights in Aug 2025