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Sheraton Virginia Beach Oceanfront Hotel

3.5 star property
Beachfront hotel with 24-hour fitness centre and 24-hour business centre

Photo gallery for Sheraton Virginia Beach Oceanfront Hotel

Banquet hall
55-inch LCD TV with cable channels, TV, iPod dock
Breakfast, lunch, dinner served; American cuisine, sea views
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking available
  • Gym
The current price is AU$203
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
3501 Atlantic Avenue, 36th Street & Atlantic Avenue, Virginia Beach, VA, 23451
  • Place, Virginia Beach Boardwalk
    ‪1 min walk‬
  • Place, Neptune's Park
    ‪6 min walk‬
  • Place, Neptune Statue
    ‪7 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Balcony, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed
Blackout curtains
  • 27 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Partial Ocean View

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed
Blackout curtains
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, Oceanfront

7.8 out of 10
Good
(44 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed
Blackout curtains
  • 26 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Oceanfront

7.8 out of 10
Good
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 26 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, Multiple Beds, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, Multiple Beds, Balcony, Pool View

7.0 out of 10
Good
(19 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony, Pool View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
  • 39 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View

8.4 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 26 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
  • 27 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Balcony, City View (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
  • 27 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Hearing Accessible)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Virginia Beach

At Sheraton Virginia Beach Oceanfront Hotel you'll be within just a 10-minute stroll of Pacific Place and Hillier Ignite Fitness Park. Highlights at this beachfront hotel include a restaurant, a 24-hour gym and a poolside bar. .The restaurant, Solete Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Cabanas Bar is the hotel's own bar, serving drinks along with lunch and dinner. Spend the day at the beach and enjoy the on-site gym, seasonal outdoor swimming pool and pool loungers. 11 square feet (1 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 7:00 AM and 11 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this Northeast Virginia Beach hotel include Neptune's Park and Neptune Statue.

What's nearby

  • Virginia Beach Boardwalk - 1 min walk - 0.0 km
  • Pacific Avenue - 2 min walk - 0.2 km
  • Neptune's Park - 6 min walk - 0.5 km
  • Neptune Statue - 7 min walk - 0.7 km
  • Virginia Beach Convention Center - 3 min drive - 3.1 km

Getting around

  • Virginia Beach Station - 3 min drive
  • Norfolk, VA (ORF-Norfolk Intl.) - 23 min drive

Restaurants

  • ‪Catch 31 Fish House and Bar - ‬7 min walk
  • ‪Pocahontas Pancake House - ‬2 min walk
  • ‪Lager Heads - ‬3 min walk
  • ‪Dough Boys California Pizza - ‬4 min walk
  • ‪Mellow Mushroom Virginia Beach - ‬1 min walk

About this property

Sheraton Virginia Beach Oceanfront Hotel

Beachfront hotel with 24-hour fitness centre and 24-hour business centre
Sheraton Virginia Beach Oceanfront Hotel offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Sheraton Virginia Beach Oceanfront Hotel. Parking is available for a fee.

This Virginia Beach hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 11 levels
  • Conference rooms
  • 11 sq ft of conference space
  • 1 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sheraton Virginia Beach Oceanfront Hotel offers 214 accommodations with iPod docking stations and a safe. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 26.50 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11 AM for a fee: USD 14 to 30 for adults and USD 7 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cabanas Bar
  • Solete Restaurant

Things to do

  • 24-hour gym
  • Bicycles
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 14 to 30 for adults and USD 7 to 15 for children
  • Covered self-parking fee: USD 26.50 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hotel Virginia Beach
Sheraton Virginia Beach
Virginia Beach Sheraton
Sheraton Virginia Beach Hotel
Sheraton Oceanfront Hotel
Sheraton Virginia Beach Oceanfront
Sheraton Oceanfront
Virginia Beach Sheraton
Sheraton Virginia Beach
Sheraton Virginia Beach Oceanfront Hotel Hotel
Sheraton Virginia Beach Oceanfront Hotel Virginia Beach
Sheraton Virginia Beach Oceanfront Hotel Hotel Virginia Beach

Frequently asked questions

What is the cancellation policy at Sheraton Virginia Beach Oceanfront Hotel?

Sheraton Virginia Beach Oceanfront Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Virginia Beach Oceanfront Hotel?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Sheraton Virginia Beach Oceanfront Hotel on 1 Dec 2025 start from AU$202.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Virginia Beach Oceanfront Hotel?

Yep, Sheraton Virginia Beach Oceanfront Hotel has a covered self car park with in/out privileges for USD 26.50 per night.

Are there any beaches close to Sheraton Virginia Beach Oceanfront Hotel?

Yep, Sheraton Virginia Beach Oceanfront Hotel is a short 1-minute walk from Resort Beach. Fun beach activities include waterskiing, windsurfing and body boarding. You can also find boat tours.

Does Sheraton Virginia Beach Oceanfront Hotel have a pool?

Sheraton Virginia Beach Oceanfront Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

What makes Sheraton Virginia Beach Oceanfront Hotel a romantic place to stay?

Beachfront dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sheraton Virginia Beach Oceanfront Hotel.

Is Sheraton Virginia Beach Oceanfront Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Virginia Beach Oceanfront Hotel is a hit with families.

Does Sheraton Virginia Beach Oceanfront Hotel serve breakfast?

Yep, full brekkie is on offer daily between 7:00 AM and 11 AM.

Is there a free airport shuttle available at Sheraton Virginia Beach Oceanfront Hotel?

No, Sheraton Virginia Beach Oceanfront Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Virginia Beach Oceanfront Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Virginia Beach Oceanfront Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Sheraton Virginia Beach Oceanfront Hotel?

No, only service animals are allowed.

Reviews

Sheraton Virginia Beach Oceanfront Hotel Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 281 out of 661 reviews
Rating 8 - Good. 155 out of 661 reviews
Rating 6 - Okay. 82 out of 661 reviews
Rating 4 - Poor. 64 out of 661 reviews
Rating 2 - Terrible. 79 out of 661 reviews

Reviews

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Wonderful hotel, excellent room, up to date and no issues in our 5 night stay.
Stayed 5 nights in Aug 2025

4/10 Poor

Abigail

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Chanhthachone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

We stayed in a city view room. Comfy and spacious for a family of three. Breakfast was sufficient. It was a good beach stay and everything was convenient.
Stayed 3 nights in Aug 2025

2/10 Terrible

luis

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bed is not comfortable and bathroom tub was very dirty needs to be scrubbed ceiling is peeling off the pool extremely dirty not doing a good job cleaning it
Stayed 1 night in Aug 2025

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The elevators didn’t always both work, but this was quickly corrected each time.
Stayed 4 nights in Aug 2025

8/10 Good

Iwona

Stayed 4 nights in Jul 2025

10/10 Excellent

Patsy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access, cleanliness
Stayed 2 nights in Jul 2025

4/10 Poor

Yvette

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Well the only thing was the view of the ocean besides that customer service was pleasant but really wasn’t the room was clean. Need to check the outlets in the rooms because one of them is broken. Had to pay for parking $26 a night so make sure you read everything about the property breakfast was only included. If you sat at the restaurant, you couldn’t take it up. They charge me for it other than that the view was beautiful the very clean in there, but the staff wasn’t friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend staying here!

The hotel location was perfect; right on the ocean and parking was located very close to hotel. Parking garage allowed super easy in-and-out access. Room was clean and bed was comfortable. Room was quiet for the most part, except for hearing a dog barking late at night one night of our stay. The bathroom was a bit small and needed some minor repairs. I can’t say enough good things about the staff. Super friendly. Juan, the bartender at the hotel restaurant, Solete, was very hospitable and attentive even when it got really busy. The pool was way too cold for us to enjoy, even during the day which was kind of disappointing. All in all, we had a great experience. Highly recommend staying here.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daysi

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Jillian

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025

6/10 Okay

Kalah

Travelled with family, Travelled with family and small children
Liked: Staff & service
We paid over $2,000 for this stay, and what we received was completely unacceptable. The room was clearly not cleaned before our arrival — sand was all over the floor, making it uncomfortable to even walk barefoot. The toilet was not working at all, forcing us into an embarrassing and inconvenient situation for the entire stay. On top of that, there was no soap provided, which is a basic necessity every property should have. For this price, I expected a premium, hassle-free experience. Instead, I received conditions that would be unacceptable even at a budget motel. The lack of cleanliness, broken bathroom facilities, and missing essentials show a complete disregard for guest comfort and satisfaction. This was not a minor inconvenience — it was a complete failure to deliver what was promised and what I paid for. I am requesting a full refund immediately. If management values its reputation and future business, I expect this matter to be resolved without delay. I will be escalating this review publicly and through the appropriate channels if no resolution is offered promptly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Luis

Stayed 7 nights in Jul 2025

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel has two elevators, but only one was working during a busy weekend which made wait times frustrating. Additionally, my room was skipped during cleaning on one of the days. I had to call five times and only received housekeeping at 8 p.m. the following day. Disappointing service overall.
Stayed 4 nights in Jul 2025

6/10 Okay

Miranda

Travelled with group
Liked: Cleanliness, room comfort
I often stay at Sheraton and have never had an issue, but this time was different. Both elevators were out of service and I am not in condition to climb 9 flights of stairs twice a day. Eventually they managed to fix one but wait time was long. That being said I want to highlight the exceptional service we received from Mason (unfortunately I didn’t catch his last name) He went above and beyond to make sure we have water and towels, even personally delivering them to our room. His professionalism and kindness made a big difference during our bumpy stay.
Stayed 3 nights in Jul 2025

8/10 Good

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
They only have 2 small elevators and one was broken the entire time we were there.
Stayed 3 nights in Jul 2025

4/10 Poor

Shari

Stayed 2 nights in Jul 2025

4/10 Poor

elma

Travelled with family, Travelled with partner
Liked: Cleanliness
I like the bartender in main floor night shift.. waitess allie and kayla. And the front desk staff very nice and helpful.. house keepeing is horrible didnt have enough towels to wash with for the stay had to request towels the next morning housekeeping nwver came unyil i made a fuss at 4pm.or floor mat. Water everywhere in the bathroom. Elevator was broken i was on the 10th floor. Horrible
Stayed 2 nights in Jul 2025

8/10 Good

Demetrius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

10/10 Excellent

Denise

Stayed 3 nights in Jul 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 2 nights in Jul 2025

10/10 Excellent

md wahidul

Liked: Cleanliness, staff & service, property conditions & facilities
Was grate turnover experience from trip . Hotel was nice only parking location is way from hotel
Stayed 2 nights in Jul 2025

8/10 Good

Marissa Jo

Stayed 3 nights in Jul 2025