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4.1 out of 5


By a verified traveller on Mon 28 Jan 2019

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Hotel Description

A family-friendly stay in Norfolk Island awaits you at Paradise Hotel And Resort. You'll be 2.6 km (1.6 mi) from Kingston and Arthur's Vale Historic Area and 2.9 km (1.8 mi) from Slaughter Bay. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 50 rooms feature flat-screen TVs with satellite channels, and you can enjoy furnished balconies or patios, WiFi, and DVD players. Refrigerators and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillowtop beds to enhance your stay. In-room childcare, in-room massages, and ceiling fans are also available.

A pampering day can include deep-tissue massages and sports massages. The restaurant, The Garden , serves local cuisine and is open for breakfast, lunch, and dinner. The Garden Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor tennis court and pool loungers as well as access to mini golf and horse riding/rentals. A conference center and a business center are among the business amenities offered. Additionally, you'll find free wired Internet in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning full breakfast is served between 7:30 AM and 9:30 AM. There's also free self parking, along with the convenience of a free airport shuttle.

With a stay at this 3.5-star Norfolk Island hotel, you'll be 3.4 km (2.1 mi) from Emily Bay Beach and 4.1 km (2.5 mi) from St Barnabas Chapel.

Standard Room, Garden Area

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$240* Per night/room 3 May - 4 May

Economy Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Paradise Hotel And Resort ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradise Hotel And Resort

Everyone (7)
3 out of 5

Posted by on 3 Jan. 2020

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5 out of 5

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Paradise

Thank you kindly for a wonderful review of the hotel & staff. Wishing you all the best for 2019.

5 out of 5
Hotel very handy to attractions and town. Would definitely stay there on future trips to Norfolk.

Posted by , from Gold Coast NSW on 3 Aug. 2018

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4 out of 5

Very friendly and relaxing place to stay

Pros: The staff - they were very friendly
Cons: Remind residents to book in for tea if they are wanting to eat in
Location: Close to town centre and walking distance to restaurant and some tourist attractions
I stay at this Resort for 5 nights and if I returned to Norfolk Island I would stay there again. The Staff are very friendly and the whole complex is very clean.

Posted by , from Tasmania on 31 Jan. 2018

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Comment from Hotel Management

6 Feb. 2018 by Paradise Hotel & Resort

Hi Sally, thank you for the review & appreciate your feedback, also pleased to advise we have addressed your concerns with the restaurant & made improvements. Hope to see you back again!

5 out of 5

good location quiet

staff very friendly and helpful restaurant excellent cooked up a heap of fish i caught no problem

Posted by on 18 Jan. 2018

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Comment from Hotel Management

23 Jan. 2018 by Paradise

Thank you for taking the time to review Paradise on Expedia. Very pleased the Paradise team were so helpful. Hope to see you back again!

4 out of 5
Great location. Close to town, Jolly Rogers and some of the sights.

Posted by on 23 Oct. 2016

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3 out of 5

everything closed

Pros: The room
Cons: need to bring the restaurant up to standard.
Location: location was good and close to all restaurants and shops
Our checkin was very good. With a welcome drink and a very good receptionist we were easily checked in. Our room was excellent and very clean. The restaurant was very disapointing, It was only open if there were enough guests and it closed on New Years Eve and New Years Day ! We ate in there once and it was just quick fried food, the salad was looking like it had been around the kitchen all day (going brown). Some of the staff (restaurant in particular) were not on the ball. They seemed like they did not want to be there and did as little as possible, no interaction with guests.

Posted by on 30 Jan. 2016

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Property Features

Paradise Hotel And Resort offers its guests an outdoor tennis court and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and wired Internet is free in public spaces. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Paradise Hotel And Resort. An area shuttle within 2 km and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Norfolk Island hotel.

  • 50 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Dining venue
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Outdoor tennis court
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Miniature golf on site
  • Refrigerator
  • DVD player


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Free wired Internet


Free self parking , Free parking nearby


  • Airport: Norfolk Island (NLK) (4.5 km / 2.8 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 2 km, and shopping center shuttle; beach shuttle
  • Parking: Free self parking

Room Amenities

Paradise Hotel And Resort offers 50 accommodations with DVD players and safes. Rooms open to furnished balconies or patios. Beds feature pillowtop mattresses. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 9:30 AM.

The Garden - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

The Garden Bar - Overlooking the garden, this bar serves lunch, dinner, and light fare. Happy hour is offered. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Deep tissue massage
  • Sports massage

Hotel Policies


  • Check-in time starts at 10 AM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 6 PM.
Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available


Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 17 and AUD 26 for adults, AUD 8.5 and AUD 13 for children (approximately)
  • Fee for in-room wireless Internet: AUD 7 per hour (rates may vary)
  • Fee for wireless Internet in public areas: AUD 11 per week (rates may vary)
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradise Hotel & Resort
  • Paradise Hotel & Resort Norfolk Island
  • Paradise Norfolk Island
  • Paradise Resort Hotel
  • Paradise Hotel Resort Norfolk Island
  • Paradise Hotel Resort
  • Paradise And Norfolk Island
  • Paradise Hotel And Resort Hotel
  • Paradise Hotel And Resort Norfolk Island
  • Paradise Hotel And Resort Hotel Norfolk Island

You should know

  • Paradise Hotel And Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.