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4.7 out of 5

"Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants " More

By a verified traveller on Sun 27 Oct 2019

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Hotel Description

A romantic stay in the heart of Norfolk Island awaits you at Cumberland Resort and Spa. Within a 20-minute stroll, you'll find Queen Victoria's Garden and The Old Watermill. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 13 individually decorated rooms feature LCD TVs with cable channels, and you can enjoy washers/dryers, free WiFi, and balconies. Kitchens come equipped with refrigerators, microwaves, and stovetops, and room service is also available. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. IPod docks, living rooms, and dining areas are also available.

A relaxing visit to Cumberland Resort and Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and hydrotherapy. Enjoy the spa tub, sauna, kids' swimming pool, and pool loungers. Plus you'll find free WiFi in public areas, a free manager's reception, and laundry facilities. There's also free self parking, along with the convenience of a free airport shuttle.

Places within a 30-minute walk of this 4-star Norfolk Island hotel include Norfolk Island Botanic Garden and Kingston and Arthur's Vale Historic Area.

Executive Cottage, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$209* Per night/room 11 Aug. - 12 Aug.

Romantic Villa, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family House, 4 Bedrooms, Jetted Tub

Bed Count 4 King Beds Maximum Occupancy 8 Max

Executive Villa, 3 Bedrooms

Bed Count 3 King Beds Maximum Occupancy 6 Max

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Bed Count 5 King Beds Maximum Occupancy 12 Max

Executive Cottage, 2 Bedrooms, Jetted Tub

Bed Count 2 King Beds Maximum Occupancy 4 Max

Cumberland Resort and Spa ratings based on 26 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cumberland Resort and Spa

Everyone (7) Couples (12) Family (7)
5 out of 5
Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants

Posted by on 27 Oct. 2019

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Comment from Hotel Management

18 Feb. 2020 by Rael

Thank you for your lovely review and for pointing out the convenient position of Cumberland Resort and Spa, a short stroll to the clubs, cafes and restaurants, and shops.

5 out of 5
Friendly, helpful staff,great bed. Water pressure in shower okay for island conditions

Posted by on 28 May 2019

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Comment from Hotel Management

12 Jun. 2019 by Rael

Thank you for your lovely review. We are pleased that you enjoyed the friendliness of our staff, and the comfort of our heavenly King beds.

5 out of 5

Everything you need

Pros: The property manager, Tima, was an absolute joy to meet. She greeted us by first name the moment we arrived and always had a large smile ready.
Cons: We found the two bedroom spa room a bit small for a family of four - but to be fair, our kids are both nearly adults & take up a lot of room :)
Location: Recommend snorkelling at Emily Bay & Slaughter Bay, & definitely the Hilli Goat Cheese tour. Walk down the cliff to Anson Bay. Drive up Mt Pitt.
We stayed at Cumberland for 7 nights as a family of four. The resort was chosen for its location & price & we were not disappointed with either. The centre of "town" is at your doorstep, with cafes, supermarket, liquor store and shopping just down the road. A car is provided for your use, which is essential on Norfolk as there is no public transport. Being right in the centre of the island, anywhere you wish to go is never more than 5 minutes away.

Posted by , from Brisbane on 10 Apr. 2018

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Comment from Hotel Management

16 May 2018 by Rael

Thank you for taking the time to write this fantastic review, and for appreciating our hospitality and service. Glad to enjoyed being right in town near the shops, cafes, supermarket, etc. We look forward to welcoming you back one day.

5 out of 5

GRAT PLACE TO STAY

Pros: location and comfort
Location: lots of tours and good food
LOVELY STAFF WH CAN'T DO ENOUGH FOR YOU, COMFORTABLE ACOMMODATION IN A GRAT LOCATION.

Posted by on 17 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by Rael

Thank you for taking the time to provide feedback, We are thrilled that you enjoyed your stay, and would love to welcome you back one day.

4 out of 5

centrally located worked well for our holiday

Pros: Staff are friendly centrally located
Cons: Maintenance to rooms
Our room requires some maintenance eg hot water in the shower warm only, television needs remounting as it only faces the floor, all knives for food preparation require sharpening and there is no light over the dining table also the dressing table drawers are not user friendly

Posted by , from Newcastle NSW Australia on 16 Jul. 2017

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5 out of 5

Best accomodation on the island!

Cumberland was in the perfect position for everything. The unit was amazing with I room spa. Very well equipped kitchen, very clean and excellent help from staff re booking anything. Breakfast basket was plentiful and car supplied as well! What else could you ask for?

Posted by , from Norfolk Island on 12 Jul. 2016

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Comment from Hotel Management

23 Jul. 2016 by Rael

Thank you so much for taking the time to provide this valuable feedback. We love it when our guests provide insight into what they loved and where we can improve the experience.

4 out of 5

Norfolk Holiday

Pros: A little road noise in the front villa.
Cons: Nothing
Location: The Resort is very central and it is easy to explore the history and sights with the car provided (pay insurance only).
We have just returned from a relaxing 7 night holiday at Cumberland Resort and Spa. The managers Ghiselle and Julius welcomed us and made sure any requests were met. The resorts rooms are comfortable and well equipped.

Posted by , from Melbourne on 16 Nov. 2015

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5 out of 5
Pros: Friendly managers Ian and Lillian extras provided eg robes,picnic baskets,snorkelling gear nothing was too much trouble every request we made met
Cons: Nothing to report happy with everything at the resort.
Location: Perfect
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Spotless; Great restraurants both across the road and next door enjoyed having rental car as part of package and welcome basket of breakfast provisions.

Posted by , from Australia - NSW - Regional NSW on 12 Oct. 2014

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Comment from Hotel Management

12 Oct. 2014 by

We are so pleased you have taken the time to let other travellers know of your experience. We are thrilled that you enjoyed your stay so much.

5 out of 5
Pros: Friendliness of management, car hire included, robes, breakfast starter pack, king size beds, location to walk to restaurants.
Cons: Nothing I can think of
Location: Close to everything, Australia
Service: Go the extra mile, So friendly; Cleanliness: Spick and span;

Posted by , from Australia - QLD - Brisbane on 14 Jul. 2014

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5 out of 5
Pros: Location, great service
Cons: Expensive laundry- i think $5 per load is too much, min wifi could have also been provided
Location: Outstanding

Posted by , from Australia - NSW - Regional NSW on 12 Jul. 2014

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Comment from Hotel Management

12 Jul. 2014 by

Thank you for rating your outstanding accommodation experience. Besides our quest for ecological conservation with limited island resources, the island has limited water supply (only tank water), exorbitant electrical costs, 4 times more expensive than Australia. We offer a convenient, affordable $15 complete same-day valet service, washed, folded, returned while enjoying your holiday. Excellent Wifi throughout the resort with free internet computer at reception for guests without devices.

About the Cumberland Resort and Spa

Location 100 Taylors Road, Norfolk Island, 2899

Property Features

Cumberland Resort and Spa offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. A free manager's reception is offered daily. WiFi is free in public spaces. There's an onsite business center. A children's pool, a sauna, and a library are also featured at the family-friendly Cumberland Resort and Spa. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4-star Norfolk Island hotel is smoke free.

  • 1 floor
  • 13 guestrooms or units
  • 4 buildings
  • Built in 1980
  • Dining venue
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norfolk Island (NLK) (4.1 km / 2.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Cumberland Resort and Spa offers 13 accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. These individually decorated accommodations have separate living rooms. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and DVD players. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Pillow options
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ceiling fan
  • Unique decor

Food & Drink

The hotel hosts a free manager's reception daily.

Cumberland Resort and Spa has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 1
  • Sports massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15 per night.
  • Cribs (infant beds) are available for AUD 7.0 per night.

Pet Policy

  • Pets: AUD 105 per pet, per week

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 105 per pet, per week
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 7.0 per night
  • Rollaway bed fee: AUD 15 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Norfolk Island
  • Cumberland Resort Norfolk Island
  • Cumberland Resort Spa
  • Cumberland Spa Norfolk Island
  • Cumberland Resort and Spa Hotel
  • Cumberland Resort and Spa Norfolk Island
  • Cumberland Resort and Spa Hotel Norfolk Island

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.