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The Ritz-Carlton, Aruba

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for The Ritz-Carlton, Aruba

View from property
Casino
Premium bedding, minibar, in-room safe, desk
Club Suite, 1 King Bed, Non Smoking, Oceanfront
Premium bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Pet-friendly
  • Room service
The current price is AU$1,390
includes taxes & fees
17 June - 18 June

Explore the area

Map
LG Smith Boulevard 107, Noord
  • Palm Beach
    ‪3 min walk‬
  • Stellaris Casino
    ‪4 min walk‬
  • Hyatt Regency Casino
    ‪17 min walk‬
  • Oranjestad (AUA-Queen Beatrix Intl.)
    ‪12 min drive‬

Room options

View all photos for Club Room, 1 Double Bed, View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Double Bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 2 Queen Beds, View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Queen Beds, View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Double Bed, Non Smoking

3 bars/lounges, poolside bar

Deluxe Suite, 1 Double Bed, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Sofa bed - double
  • 51 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, Oceanfront

Club Suite, 1 King Bed, Non Smoking, Oceanfront

Club Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, View

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | Living room

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Ocean View

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 100 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

View from room

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
  • Partial ocean view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • Ocean view
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

View from room

Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 Double Bed, Ocean View

View from room

Club Room, 1 Double Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - double
Premium bedding
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Noord

A luxury stay in Noord awaits you at The Ritz-Carlton, Aruba. Within just a 10-minute stroll, you'll find popular attractions like Palm Beach and Stellaris Casino. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and sports massages along with body wraps, facials and aromatherapy. The restaurant, Solanio, serves Italian cuisine and is open for breakfast, lunch and dinner. Divi Bar & Lounge is the resort's own bar, serving drinks along with dinner. Spend the day at the beach and enjoy the on-site gym, kids' club and Turkish bath/hammam. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find a casino, free Wi-Fi in public areas and a sauna. Buffet breakfast is available daily between 6:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Palm Beach resort include Eagle Beach and Hyatt Regency Casino.
View more Resorts in NoordOpens in a new window

What's nearby

  • Palm Beach - 3 min walk - 0.3 km
  • Stellaris Casino - 4 min walk - 0.4 km
  • Hyatt Regency Casino - 17 min walk - 1.5 km
  • The Casino at Hilton Aruba - 3 min drive - 2.6 km
  • Eagle Beach - 5 min drive - 5.2 km

Getting around

  • Oranjestad (AUA-Queen Beatrix Intl.) - 17 min drive

Restaurants

  • ‪Moomba Beach - ‬12 min walk
  • ‪Puro Coffee - ‬17 min walk
  • ‪Hadicurari - ‬11 min walk
  • ‪Iguana Cantina - ‬16 min walk
  • ‪The Pelican Nest - ‬17 min walk

About this property

The Ritz-Carlton, Aruba

Luxury resort on the beach, with 2 outdoor pools
The Ritz-Carlton, Aruba offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness centre. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A casino, a children's pool, and a terrace are also featured at the luxury The Ritz-Carlton, Aruba. Self parking is free.

This 5-star Noord resort is smoke free.

  • 320 guestrooms or units
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Casino
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Bar by the pool
The Ritz-Carlton, Aruba offers 320 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Beds feature premium bedding. 46-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, slippers and complimentary toiletries.

This Noord resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Dutch, English, French, Italian, Spanish

Similar properties

Room, 1 King Bed, Balcony (Partial Ocean Front) | View from room

Hyatt Regency Aruba Resort and Casino

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, 1,008 reviews
The price is AU$968
includes taxes & fees
11 June - 12 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: USD 35 to 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • BLT Steak
  • Divi Bar & Lounge
  • Madero Argentinian Grill
  • Solanio

Things to do

  • 17 gaming tables
  • 2 outdoor pools
  • 265 slot machines
  • Bingo
  • Casino (15,000 square foot of space)
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per stay, plus a one-time cleaning fee of USD 300
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 101.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Valet parking fee: USD 25 per night
  • Pet fee: USD 250 per pet, per stay plus a one-off USD 300 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Aruba Ritz-Carlton
Ritz-Carlton Aruba Resort Noord
Ritz-Carlton Hotel Aruba
Ritz-Carlton Aruba Hotel Noord
Ritz-Carlton Aruba Hotel
Ritz-Carlton Aruba Noord
The Ritz-Carlton, Aruba Noord
The Ritz-Carlton, Aruba Resort
The Ritz-Carlton, Aruba Resort Noord

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Aruba?

The Ritz-Carlton, Aruba offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Aruba?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Aruba on 17 June 2025 start from AU$1,234.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Aruba?

Yep, The Ritz-Carlton, Aruba has a free self car park. Additionally there is valet parking for USD 25 per night.

Are there any beaches close to The Ritz-Carlton, Aruba?

Yep, The Ritz-Carlton, Aruba is a short 4-minute walk from Palm Beach. Fun beach activities include scuba diving, windsurfing and kayaking.

Is there a spa on site at The Ritz-Carlton, Aruba?

Yep, there is an onsite spa at The Ritz-Carlton, Aruba. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does The Ritz-Carlton, Aruba have a pool?

Yep, and guests love it! The Ritz-Carlton, Aruba has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Ritz-Carlton, Aruba?

The Ritz-Carlton, Aruba features 2 outdoor pools, a full-service spa and 4 restaurants.

What makes The Ritz-Carlton, Aruba a romantic place to stay?

Al fresco dining and a bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Aruba.

Is The Ritz-Carlton, Aruba family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Aruba is a hit with families.

Does The Ritz-Carlton, Aruba serve breakfast?

You bet, buffet breakfast is on offer daily from 6:30 AM to noon.

Is there a free airport shuttle available at The Ritz-Carlton, Aruba?

No, The Ritz-Carlton, Aruba does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Aruba?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Aruba?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Aruba?

Dogs are welcome at The Ritz-Carlton, Aruba, with dog exercise areas on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

The Ritz-Carlton, Aruba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 767 out of 1003 reviews
Rating 8 - Good. 138 out of 1003 reviews
Rating 6 - Okay. 52 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with partner
Eric Abdul was simply amazing! He was friendly every day, so helpful and the Ritz is extremely lucky to have him represent your company!!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Bella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and beach
Stayed 4 nights in Feb 2025

10/10 Excellent

Hyunjung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very friendly and providing excellent service. I’d go back.
Stayed 4 nights in Mar 2025

10/10 Excellent

laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be coming back every year. Amazing staff! The club on 7 th floor is so great . Best hotel I ever stayed out. The beach area is best on island too. Once again, the staff was my favorite
Stayed 4 nights in Mar 2025

10/10 Excellent

Laura

Stayed 3 nights in Feb 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Shashin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicholas

Stayed 7 nights in Feb 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, although, at times, it felt like too few people were stationed in the restaurants and on the beach. The food at the restaurants was wonderfully well prepared, but some effort to make the menus more exciting would have been appreciated. The room was clean and very well taken-care-of. The beach was lovely, but overcrowded. All in, this was a very nice vacation.
Stayed 7 nights in Feb 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and great experience
Stayed 4 nights in Nov 2024

10/10 Excellent

PATRICIA ANNE FARRELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful helpful staff
Stayed 6 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Neil

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Overall disappointment... save your money

This was a disappointing experience overall, given what we paid for this Ritz-Carlton. It started with attempts to over-charge us to get the view we originally booked, and us waiting till past 6pm for room (they offered a round at the bar thankfully). We had issues with noise in the middle of the night, loud people yelling day/night, furniture moving above us at 3am, etc. that we mentioned to the staff and no one offered any assistance. The experience was tainted by a large group, with teens partying and over-running the pools, hot tub, and beach - while most of them were not staying at the hotel. Management did not monitor non-hotel guests using our amenities. We were originally told we would be able to use the pools and amenities at other Marriott hotels, but when we tried we were rejected by these hotels. We had issues with concierge assisted dinner reservations (e.g., at Madame Jeanette), where they told us we had no reservation after we cabbed over there, and were stuck waiting. Finally we booked a private tour with assistance of the concierge, but they misled us with the rate. I was told a cab would be $60/hr and that Super Limo is a 2 hour minimum for $130, which is why I moved forward with Super Limo. We were surprised when seeing our bill at check out that we were charged $260 for this, so we spoke to the manager and she said she couldn't help us (even more surprising!). With 2 hours, we barely saw much (they drive slow) and had no time to shop.
Stayed 6 nights in Jan 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 7 nights in Feb 2025

10/10 Excellent

Vaia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single employee we met was above and beyond in their courteousness and helpful. From the moment we arrived, we enjoyed every second and were sad to leave. The hotel was spotless and the dining options were great. Loved it! Can't wait to visit again.
Stayed 4 nights in Nov 2024

10/10 Excellent

yan

Liked: Cleanliness
beautiful
Stayed 5 nights in Jan 2025

10/10 Excellent

Melody

Stayed 5 nights in Dec 2024

8/10 Good

Robert S.

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful, the staff was gracious, the food was excellent. What caught me off guard was that, the room, though excellent, overlooked a scrappy parking lot. Beyond the parking lot was a side view of the expansive, blue ocean.
Stayed 5 nights in Dec 2024

8/10 Good

Dorina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really quick. Overall it was enjoyable, room service was good. Breakfast and lunch were good with variety.
Stayed 7 nights in Dec 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Not really worth the money. Nice place but also on a dead part of the island. Tends to be really quiet around there.
Stayed 4 nights in Dec 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Service was top notch!
Stayed 7 nights in Dec 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be an adults only resort for the amount of money you spend. The beach puppies were more well behaved than most of the children at the resort.
Stayed 7 nights in Dec 2024

10/10 Excellent

Alejandro, Hampton Bays

Stayed 6 nights in Nov 2024