8/10 Good
william
Travelled with partner
27 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and Check-out were very easy. The room we had was beautiful. Was cleaned everyday except the 1st full day and the day before we left Thought that was strange. The lobby area, the pool area, all common areas, were very clean and well kept. The food, it was just okay. For what it cost to stay for the all-inclusive, not sure I stay will again because of the food. The buffet was better than the restaurants. The food though did not agree with our stomachs (everyday). Otherwise, everything was great and we really love Aruba. We stayed at the Riu in Playa del Carmen, about 6 years ago. It was absolutely beautiful and the food was excellent at that location. The staff were friendly. One of my biggest complaints besides the food is that we waited over an hour to get into Milan, the Italian restaurant, but there were tons of empty tables. We didn't get to sit down until 7:30pm and the hostess was rude but I think because there was not enough help or something like that. We at the steak house and that was pretty good. The one place that didn't make us feel sick. We signed up for a UTV tour in the lobby of the hotel. The staff was very helpful and it was a breeze to sign up. That UTV was awesome. We did really enjoy our stay at the RIU Palace and enjoyed relaxing on the beach or by the pool. The place is beautiful so it is hard not to enjoy yourself.
william
Stayed 6 nights in Jan 2025