Giannoulis – Grand Bay Beach Resort - Adults Only

4.0 star property

Photo gallery for Giannoulis – Grand Bay Beach Resort - Adults Only

Junior Suite, Beachfront (Sharing Pool -AD) | Terrace/patio
On the beach, beach massages
Exterior
2 restaurants; breakfast, lunch and dinner served
Junior Suite, Beachfront (Sharing Pool -AD) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$457
includes taxes & fees
20 June - 21 June

Explore the area

View map
Kolymbari, Platanias, Crete Island, 73006
  • Place, Gonia Monastery
    ‪17 min walk‬
  • Place, Orthodox Academy of Crete
    ‪19 min walk‬
  • Place, Platanias Square
    ‪13 min drive‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪44 min drive‬

Room options

Standard Room, Garden View

  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Standard Room, Sea View

  • Beach view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Junior Suite, Pool Access, Beachfront ( AD)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds OR 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Beachfront (Sharing Pool -AD)

  • Beach view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds OR 1 Double Sofa Bed
  • Free Wi-Fi

Suite (AD)

  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Double Room, Sea View (Sharing Pool - AD)

  • Sea view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

Double Room, Garden View (Sharing Pool - AD)

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

Suite Direct Pool Access

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Sofa Beds
  • Free Wi-Fi

Superior Double Room Side Sea View

  • Partial sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed
  • Free Wi-Fi

Superior Double Room Side Sea View Shared Pool

  • Partial sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed
  • Free Wi-Fi

Junior Suite, Sea Facing ( AD)

  • Sea view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds OR 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Kolymvari

At Giannoulis – Grand Bay Beach Resort - Adults Only you'll be within a 20-minute stroll of Gonia Monastery and Orthodox Academy of Crete. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages and mani/pedis along with access to the sauna. The restaurant, Azzuro Restaurant, is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site gym, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 4-property class Platanias hotel, attractions include Platanias Square and Platanias Beach.

What's nearby

  • Gonia Monastery - 17 min walk - 1.5 km
  • Orthodox Academy of Crete - 19 min walk - 1.6 km
  • Platanias Square - 13 min drive - 16.7 km
  • Agia Marina Beach - 14 min drive - 19.4 km
  • Botanical Park and Gardens of Crete - 32 min drive - 30.0 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 49 min drive

Restaurants

  • ‪Alexandros Restaurant - ‬3 min drive
  • ‪Ioannis Kafenagogeio - ‬10 min walk
  • ‪Waves on the Rock - Βράχος στο Κύμα - ‬12 min drive
  • ‪Μύλος Καφέ - ‬5 min walk
  • ‪Lounge Bar - ‬3 min drive

About this property

Giannoulis – Grand Bay Beach Resort - Adults Only

Some rates at Giannoulis – Grand Bay Beach Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Giannoulis – Grand Bay Beach Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Spa services, a library, and a terrace are also featured at the business-friendly Giannoulis – Grand Bay Beach Resort - Adults Only. Free self parking is available.

This 4-star Platanias hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Giannoulis – Grand Bay Beach Resort - Adults Only offers 75 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Platanias hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10 AM for a fee: EUR 12 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azzuro Restaurant

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2003
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1042Κ014A0019301

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and children 16 years old and younger aren't allowed.

Property is also known as

Grand Bay Beach
Grand Bay Beach Platanias
Giannoulis Grand Bay Beach Resort-Adults Hotel Platanias
Grand Bay Beach Resort Platanias
Grand Beach Bay Resort
Giannoulis Grand Bay Beach Resort-Adults Hotel
Giannoulis Grand Bay Beach Resort-Adults Platanias
Giannoulis Grand Bay Beach Resort-Adults
Grand Bay Beach Resort Adults Only
Giannoulis Grand ResortAdults
Giannoulis – Platanias
Giannoulis – Grand Bay Beach Resort Adults Only
Giannoulis – Grand Bay Beach Resort - Adults Only Hotel

Frequently asked questions

What is the cancellation policy at Giannoulis – Grand Bay Beach Resort - Adults Only?

Giannoulis – Grand Bay Beach Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Giannoulis – Grand Bay Beach Resort - Adults Only?

As of 12 June 2026, prices found for a 1-night stay for 2 adults at Giannoulis – Grand Bay Beach Resort - Adults Only on 20 June 2026 start from AU$457, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Giannoulis – Grand Bay Beach Resort - Adults Only?

Yep, Giannoulis – Grand Bay Beach Resort - Adults Only has a free self car park.

Are there any beaches close to Giannoulis – Grand Bay Beach Resort - Adults Only?

The closest beach to Giannoulis – Grand Bay Beach Resort - Adults Only is Agia Marina Beach (13.5 km).

Is there a spa on site at Giannoulis – Grand Bay Beach Resort - Adults Only?

Yep, there is an onsite spa at Giannoulis – Grand Bay Beach Resort - Adults Only. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Giannoulis – Grand Bay Beach Resort - Adults Only have a pool?

Giannoulis – Grand Bay Beach Resort - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Giannoulis – Grand Bay Beach Resort - Adults Only?

Giannoulis – Grand Bay Beach Resort - Adults Only features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with deep soaking tubs, premium bedding and private yards.

What makes Giannoulis – Grand Bay Beach Resort - Adults Only a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Giannoulis – Grand Bay Beach Resort - Adults Only.

Is Giannoulis – Grand Bay Beach Resort - Adults Only family-friendly?

No, Giannoulis – Grand Bay Beach Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Giannoulis – Grand Bay Beach Resort - Adults Only?

No, but there are deep-soaking baths in the guestrooms.

Does Giannoulis – Grand Bay Beach Resort - Adults Only serve breakfast?

Yeah, buffet breakfast is served daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Giannoulis – Grand Bay Beach Resort - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Giannoulis – Grand Bay Beach Resort - Adults Only?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Giannoulis – Grand Bay Beach Resort - Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Giannoulis – Grand Bay Beach Resort - Adults Only?

No, pets are not allowed.

Giannoulis – Grand Bay Beach Resort - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 92 reviews
Rating 8 - Good. 36 out of 92 reviews
Rating 6 - Okay. 9 out of 92 reviews
Rating 4 - Poor. 4 out of 92 reviews
Rating 2 - Terrible. 5 out of 92 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff! very thoughtful welcoming gifts as well as parting gifts. would highly recommend staying here!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our First trip to Crete, this resort was on the quite side, so if you looking to unwind and relax , this is the place. The meals were pretty good and the desserts amazing. The staff were pretty friendly although I find the bar staff at the pool could be a bit more friendlier.
Stayed 8 nights in Aug 2023
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for busy and noisy with lots to do this is not the place for you. If you’re looking for quiet, relaxed, lazy pool days then look no further. Staff are amazing from reception to pool bar nothing too much trouble. Food is good with a la carte option at additional cost if you want it. Will definitely return
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities
A comfortable hotel with lovely views of the sea and great breakfasts. But the second night of our stay was spoiled by a spillage of oil somewhere in the hotel - the overwhelming and acrid smell of diesel fumes permeated our room for the rest of the night, making sleep difficult or impossible.The manager said that he could move us to another hotel since the hotel itself was fully booked, At 11pm at night this was hardly a practical solution. No other solution was offered. We were told that the smell would disappear within a few hours but it was still powerfully present in the morning despite the fact that the windows were wide open. A sad end to stay should have been a special stay.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique ! Vue incroyable
Stayed 4 nights in Sep 2022
Verified

8/10 Good

Ofek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

We very much enjoyed our stay in this hotel. Very nice hotel. Beautiful comfortable rooms with an excellent service. Make sure to make reservation the sea view.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

Carolyn

Liked: Staff & service

great location for driving to western beaches.

This is a medium size hotel on a rocky strip of beach in a small beach town. Nice atmosphere but if crowded there is not much space between rooms, chairs on the patio or beach. Pools spaced throughout property is a nice touch. Best part was the location- good driving distance to many great western beaches. Food is okay. Servers working hard during trying times. Several restaurants nearby but not all opened back up after Covid. 3.5 stars. 4 for location.
Stayed 6 nights in Sep 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
You couldnt fault the staff, they were so friendly and helpful. We were aware until 4 days prior to departure that the hotel was closing. It was very quite, rooms pleasant but dated. We enjoyed our stay overall but it didnt meet expectations of a 4 star hotel
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Morten

Liked: Cleanliness, staff & service, room comfort

Godt men ikke prangene

Hotellet ligger lidt langt ude fra Platanias, men helt perfekt hvis man gerne vil have fred og ro. Der kører busser hvert 20'ende minut ind til byen og det koster kun 1,80 Euro pr person. Hotellet er lidt slidt. Pools'ene er desværre iskolde. Morgenmaden er ok - men bestemt heller ikke mere end det. Synes ikke det er et 4 stjernet hotel, men nok nærmere et 3+
Stayed 6 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Men kan steeds buiten eten. Zeer vriendelijk personeel. Zeer rustig hotel.(geen animatie aan zwembad).
Stayed 9 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Basic place noting luxurious, perfect to stay a night, clean and gentle, but not a week resort.
Stayed 1 night in May 2019
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet location and staff are very helpful. Is kept really clean and has all the facilities you need on for a relaxing holiday.
Stayed 7 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right on the ocean and we had ocean view room. Spectacular! Esp compared to other hotels in the town or Kolymbari. The food was amazing!
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Piotr

Heaven on Earth

This place is Heaven on Earth. We had an amazing room with private pool and direct seaview. Food was amazing, service was extraordinary, everything was perfect. Definitely will come back.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experiance

Very friendly staff made us feel very welcome. The food choice was good and the deserts were great. Overall, we have enjoyed the stay. There were also live music and entertainments almost every evening.
Stayed 7 nights in Oct 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Hotel direkt am Strand

Wir hatten eine Juniorsuite mit Frühstück. Das Buffet war sehr reichhaltig und für jeden was dabei und man konnte bis 10:30 Uhr frühstücken, was uns sehr entgegen kam. Allerdings waren da manche Angebote wie Waffeln oder Pancakes hart, weil sie so lange warm gehalten und nicht frisch zubereitet wurden. Sonst war das Hotel eher auf all inclusive-Kunden ausgerichtet. Unsere Juniorsuite war sehr groß mit Sofa-Sitzecke und Tisch und Stühle. Auch war ausreichend Stauraum in Schrank und Kommode vorhanden. Die Betten waren groß und bequem. Die Dusche ist in der Badewanne, für ältere Personen könnte da der Ein-und Ausstieg problematisch sein. Wir hatten zwei Reklamationen (kaputter Balkonstuhl und laute Geräusche im Sicherungskasten), die ohne Probleme behoben wurden. Es gibt kostenlose einfache Liegen und Sonnenschirme am Pool oberhalb des Strandes, die aber oft schon morgens mit Handtüchern reserviert wurden. Am Strand waren genug bequeme gepolsterte Liegen und Sonnenschirme, das kostete dann pro Liege 2,50 €.
Verified

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super um sich zu erholen

Alles Personal sehr freundlich und zuvorkommend. sehr sauberer Strand und keinen Lärm
Stayed 8 nights in Sep 2017
Verified

8/10 Good

K from Surbiton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adults Only hotel right on the beach.

We had a ten night stay which was extremely relaxing and quiet. The hotel was excellently placed with a 20 second walk to the beach. The staff were very polite, helpful and efficient. Some of the rooms were allocated lie out beds next to a pool otherwise it was first come first served. The lie outs on the beach were rented out at 2.50 euros per day. We left feeling calm and relaxed with a healthy tan thrown in.
Stayed 10 nights in Aug 2017
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel / beach access in the area

This hotel is a lovely place to spend time and has bus pick ups outside which the local tour operators come to directly so you can survive without a car. Everyone was friendly and the week passed by seemingly too quickly.
Verified

2/10 Terrible

Samantha

Disliked: Staff & service

Awful hotel and management

Awful hotel and management. I have sent the hotel management 2 emails about the issues we encountered during our stay and they do not even bother to reply. Our main issue was we booked and paid in advance for a Beachfront Junior Suite with Sharing Pool but were given a small dark room at the back of the hotel. We were told that there were already guests in the Beachfront room we had booked and that we had to take the other room. The hotel staff were quite rude about it even though they admitted that it was the hotel's fault (although the reason for the mistake kept changing so we were not being told the truth). After I called Hotels.com for help the hotel "found" another available room for us which was bigger but still located at the back of the hotel and it also had no sea view. The hotel manager told us several times that we would receive a refund for the room mistake which was clearly a lie as the hotel has not given us any refund to this date and they do not answer my emails. This hotel has the worst customer service that I have encountered in many years.
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unser bestes Hotel

Das beste Hotel unserer 14-tägigen Kretarundreise. Super Zimmer, hervorragendes Essen, nettes Personal. Hier kann man sich wohlfühlen. Das einzig negative war ein nicht vorhandes "Do not disturb"-Schild und ein fehlender Stift beim Bewertungsbogen ;-) Ansonsten wirklich alles super!!! Würden wir sofort wieder buchen!
Verified

4/10 Poor

bill

Liked: Staff & service

Just ok

The hotel itself is really a 3 star rather than a 4. The staff are excellent and could not be more accomadating. The breakfast buffet is awful. Basic and bland just like the rooms. The location of the hotel was great being near the Habour which has nice restaurants.
Verified

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour se reposer

Nous avons séjourné dans cet Hotel 10 nuits en août 2016 avec nos deux fils de 17 et 22 ans. Nous avions réservé sur Hotel.com 2 chambres avec vue sur mer + petit déjeuner mais en arrivant on nous informe qu'il n'y a plus deux chambres de dispo comme demandé. On nous propose en contrepartie 2 suites junior avec vue sur jardin + la version all inclusive et le wifi gratuit dans les chambres. Nous avons accepté cette proposition très correcte et avons vraiment apprécié les prestations fournies. L'hôtel est exclusivement réserve aux personnes de + de 17 ans ce qui assure une certaine tranquillité et c'est très reposant. L'hôtel est situé dans une rue calme sans passage et fait face à la mer. Plage de galets très propre et accessible directement de l'hôtel. Nous avons apprécié le buffet varié et changeant chaque jour et surtout le jus d'orange pressé frais tous les matins au petit déjeuner. Le personnel est très agréable et à l'écoute. Il y a quelques restos sympas accessible à 5 minutes de marche. Seul petit point négatif : les transats avec parasol payants sur la plage de l'hôtel. Conseil : prévoir voiture de location pour visiter les environs et profiter des belles plages situées à proximité.
Verified

10/10 Excellent

Shai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderfull vacation

We were 4 couples and stayed 3 nights at the hotel. On our check-in, we were welcomed by Alex and the staff and we must say that Alex was very kind and warm and gave us the best service everrr!!! The hotel was on the beach, surrounded by great restaurants in peacefull nighburhood. The hotel's main pool and the shared pool are infinity pools, magnificent view, delicious breakfast and freindly staff. Thank you for great vacation, Alex you are the best!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic resort in a very peaceful Environment

The resort is about 30min drive from Chania main town or 20min from Platanias (party place). 45min taxi from airport. If you are looking for a chill stay away from all the main crowd this place is for you. Waking up each morning to the sound of the waves and direct access to pool and beach was such a nice relaxing experience. The staff was very helpful upon arrival (7am) and offered us free breakfast and guided us to chill and wait by the pool while the room was getting ready. It's not a party hotel to meet people, the age of guests are most around 60+.