Aparthotel

The Vale Niseko

4.0 star property

Photo gallery for The Vale Niseko

Hot springs
3 Bedroom Yotei Panorama Penthouse Suite | Interior detail
A modern bathroom with a large bathtub, a visible window, and a bed in the background.
3 Bedroom Yotei Panorama Penthouse Suite
3 Bedroom Yotei Panorama Penthouse Suite | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Spa
The current price is AU$508
6 July - 7 July

Explore the area

View map
166-9 Yamada, Kutchan, Hokkaido, 044-0081
  • Place, Niseko Tokyu Grand HIRAFU
    ‪1 min walk‬
  • Place, Niseko Annupuri International Ski Area
    ‪23 min drive‬
  • Place, Niseko Hanazono Resort
    ‪26 min drive‬

Room options

Superior Hotel Room (Lower Ground)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Superior Hotel Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Superior Studio

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

1 Bedroom Suite with Murphy's bed

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed OR 2 Single Beds and 1 Double Murphy Bed
  • Free Wi-Fi

1 Bedroom Suite with Tatami Room

  • Resort view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 2 Single Futons OR 1 King Bed and 2 Single Futons
  • Free Wi-Fi

1 Bedroom Suite with Bunk Room

  • Resort view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 1 Single Bunk Bed OR 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

2 Bedroom Suite

  • 86 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds OR 2 King Beds
  • Free Wi-Fi

2 Bedroom Yotei Suite

  • 109 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 1 King Bed OR 1 King Bed and 2 Single Beds
  • Free Wi-Fi

2 Bedroom Suite with Onsen

  • Mountain view
  • 112 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 1 King Bed OR 1 King Bed and 2 Single Beds
  • Free Wi-Fi

2 Bedroom Suite with Tatami Room

  • 114 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Single Beds and 2 Single Futons OR 2 King Beds and 2 Single Futons
  • Free Wi-Fi

2 Bedroom Suite with Tatami Room (Dual Key)

  • Resort view
  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Single Beds and 2 Single Futons OR 2 King Beds and 2 Single Futons
  • Free Wi-Fi

2 Bedroom Suite with Bunk Room (Dual Key)

  • Resort view
  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 Single Bunk Bed and 2 King Beds OR 1 Single Bunk Bed and 4 Single Beds
  • Free Wi-Fi

3 Bedroom Yotei Suite (Dual Key)

  • 152 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Single Beds OR 3 King Beds
  • Free Wi-Fi

2 Bedroom Suite with Onsen + Tatami Room

  • 110 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Single Beds and 2 Single Futons OR 2 King Beds and 2 Single Futons
  • Free Wi-Fi

3 Bedroom Suite with Onsen (Dual Key)

  • Mountain view
  • 114 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Single Beds OR 3 King Beds
  • Free Wi-Fi

3 Bedroom Yotei Panorama Penthouse Suite

  • 244 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Single Beds and 3 King Beds
  • Free Wi-Fi

Superior Studio (A)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Superior Studio (B)

  • 33 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Superior Studio (C)

  • 33 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Superior Studio (D)

  • 33 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

2 Bedroom Yotei Suite (A)

  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds OR 2 King Beds
  • Free Wi-Fi

About the area

Kutchan

The Vale Niseko places you steps from Niseko Tokyu Grand HIRAFU and within a 15-minute stroll of Niseko-Shakotan-Otarukaigan Quasi-National Park. Highlights at this ski aparthotel include a full-service spa, a restaurant and free self-parking. .Each apartment is soundproofed and features a flat-screen TV with a DVD player, along with free WiFi, a coffee/tea maker and in-room massages. Nice touches to enhance your stay include slippers and free toiletries. A microwave, a fan and a safe are also available. Housekeeping is available on request. .A day of pampering at Reju Spa can include Thai massages and aromatherapy. The restaurant, Vale Bar and Grill, is open for breakfast, lunch and dinner. With ski-in ski-out access, there's more time for snowmobiling, and you'll find skiing lessons and ski rentals on site. Plus you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also limited parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class Kutchan aparthotel, you'll be 27.6 km (17.1 mi) from Rusutsu Resort.

What's nearby

  • Niseko Tokyu Grand HIRAFU - 1 min walk - 0.0 km
  • Niseko Annupuri International Ski Area - 23 min drive - 12.2 km
  • Niseko Annupuri Gondola - 23 min drive - 12.2 km
  • Niseko Moiwa Ski Resort - 24 min drive - 18.6 km
  • Niseko Hanazono Resort - 26 min drive - 11.4 km

Getting around

  • Kutchan Station - 12 min drive
  • New Chitose Airport (CTS) - 127 min drive

Restaurants

  • ‪Musu - ‬2 min walk
  • ‪旭川ラーメン登山軒 - ‬3 min walk
  • ‪Tamashii - ‬2 min walk
  • ‪ふじ鮨 ニセコ店 - ‬2 min walk
  • ‪お月さま/ Bar Moon - ‬2 min walk

About this property

The Vale Niseko

Have fun with on-site winter activities, including snow tubing, sledging and snowmobiling. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a sauna. The Vale Niseko helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals.

There's a restaurant on site. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Kutchan aparthotel.

  • 91 guestrooms or units
  • 6 levels
  • Built in 2008
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Locker space
  • Dining venue
The Vale Niseko offers 91 accommodations with DVD players and a safe. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 7:00 AM to 10:00 AM. There are hot springs open between 7:00 AM and 10:00 AM.

Similar properties

Property amenities

Ski

  • Downhill skiing nearby
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski shuttle nearby
  • Ski storage
  • Ski-in/ski-out access

Pool/Spa

  • Aromatherapy
  • Full-service spa
  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 AM
  • Hot springs water temperature - 2 ºC
  • In-room massages
  • Private indoor onsen (mineral springs) in communal space
  • Public bath open from 7:00 AM - 10:00 AM
  • Public indoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Seasonal outdoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Toaster

Dining

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,600 per person
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping on request
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a rural location
  • In the mountains

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowmobiling
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 6 floors
  • 91 units
  • Built in 2008
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional cot/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from June 10 2026 to November 30 2026 (dates subject to change):
  • One of the dining venues
  • Breakfast
  • Hot springs
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 29 May to 30 November:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 5750.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 2600 per person
  • Airport shuttle fee: JPY 40400 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: JPY 40400 (one-way)
  • Crib (infant bed) fee: JPY 5750.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in July and close in August.
  • Hot springs access available from 7:00 AM to 10:00 AM.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

Is parking available at The Vale Niseko?

Yep, The Vale Niseko has a free self car park. Onsite parking is limited (max 2 spaces per unit).

How much does it cost to stay at The Vale Niseko?

As of 29 June 2026, prices found for a 1-night stay for 2 adults at The Vale Niseko on 6 July 2026 start from AU$508, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Vale Niseko?

Yep, Reju Spa is available for guests. You'll enjoy services like Thai massages.

Does The Vale Niseko have a pool?

The Vale Niseko has a seasonal outdoor pool. The pool is open from July to August. The swimming pool will be unavailable from June 10 2026 to November 30 2026 (dates subject to change).

What makes The Vale Niseko a romantic place to stay?

A bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at The Vale Niseko.

Is The Vale Niseko family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a free local area shuttle, it's no surprise that The Vale Niseko is a hit with families.

Does The Vale Niseko serve breakfast?

Yep, full breakfast is available daily from 7:00 AM to 10:00 AM. Please note that breakfast will unavailable between June 10 2026 and November 30 2026 (subject to change).

Is there a free airport shuttle available at The Vale Niseko?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Vale Niseko?

Yep, you can grab a meal at The Vale Niseko's onsite restaurant that serves breakfast, lunch and dinner.One of the dining venues will be unavailable from June 10 2026 to November 30 2026 (dates subject to change).

What time are check-in & check-out at The Vale Niseko?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at The Vale Niseko?

No, pets are not allowed.

The Vale Niseko Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 1 out of 74 reviews
Rating 2 - Terrible. 10 out of 74 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, very friendly and knowledgeable
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Liam James Whitley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great onsen and ski-in/ski-out access.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.
Verified

10/10 Excellent

Kipling

Liked: Cleanliness, room comfort

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend
Verified

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024
Verified

6/10 Okay

Ozge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort

不知變通,罔顧顧客安全

因應武漢肺炎,從旅遊警戒第二級到北海道被列為橘色警示,最後飛機停飛及日本被列為第三級旅遊警戒,一路以來寫信給飯店客服溝通,雖有回覆但都不退讓取消政策,堅持全額收取費用,對於這種全球特殊的危機也不知變通與體諒,連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全,說是以顧客為優先說穿了也是營利為第一優先,即使再舒適再高級也拒絕去消費!
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

武漢肺炎疫情嚴峻,竟然無法退費?!

因為武漢肺炎,北海道疫情嚴重!我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通,但是旅館竟然回覆說北海道很安全適合旅遊?!因為這樣所以無法退費!這樣無情無理的解釋本人無法接受!態度實在惡劣!說飛機雖然被取消可以改做其他航班?!這根本是請辭奪理!千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費!這家旅館實在是太惡劣!
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店,溫泉很有風味,酒店環境保養得非常好。如果暖水泳池可以大一點,泊車位置可以再接近一些酒店或可以泊入地庫,那就完美。
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Ysl

Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020
Verified

4/10 Poor

Kun Yen

Disliked: Staff & service, property conditions & facilities
價格和品質不符,不推薦
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
ニセコ全般的にそうですが フロントもほぼ英語標準です。(ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした) 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇 裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると ニセコ全般と同様悪いです。
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staffs Nice experience
Stayed 3 nights in Dec 2019
Verified

8/10 Good

あんあん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで 1日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので2日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
Stayed 5 nights in Feb 2019