This stay was very disappointing and, at times, discriminatory. My mother and I are disabled, and there was no accessible entrance to the hotel — only stairs — which was painful and extremely difficult for us.
The first room we were given had construction workers and builders right outside the window, and we had to move to another room by ourselves, carrying all our luggage, even though the staff knew about our disabilities. I lost a lot of time complaining and fighting for my rights as a customer, instead of enjoying my trip.
Later, the last night and the last morning, there was no hot water, and we had to wait for someone to come and fix the shower. Really unacceptable for a Hilton.
However, I want to say something positive: the breakfast staff — Pamela, Sandra, and Zlatko — were absolutely wonderful. They were kind, friendly, and truly made our mornings better. I even left tips because they made me happy during a very stressful stay. The cleaning lady was also very professional and respectful, although I didn’t get her name.
Sadly, even with the kindness of those employees, the overall experience was painful, stressful, and discriminatory for disabled guests. I expected much better from a Hilton.