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Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property

Photo gallery for Embassy Newcastle, Sure Hotel Collection by Best Western

Restaurant
Desk, free WiFi, bed sheets, wheelchair access
Desk, free WiFi, bed sheets, wheelchair access
Exterior
Desk, free WiFi, bed sheets, wheelchair access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Housekeeping
  • 24/7 front desk
The current price is AU$99
includes taxes & fees
24 May - 25 May

Explore the area

View map
Lobley Hill Road, Gateshead, England, NE11 9NA
  • Place, Dunston Leisure Centre
    ‪5 min drive‬
  • Place, Saltwell Park
    ‪6 min drive‬
  • Place, Saltwell Park Dog Walking Area
    ‪8 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, free WiFi, bed sheets, wheelchair access

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Desk, free WiFi, bed sheets, wheelchair access

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Gateshead

Embassy Newcastle, Sure Hotel Collection by Best Western puts you in the centre of Gateshead, 3.8 km (2.4 mi) from Life Science Centre and 4.1 km (2.6 mi) from Newcastle-upon-Tyne St. Mary's Cathedral. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities and a vending machine. Each morning to-go breakfast is served between 7:00 AM and 9:00 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this Team Valley hotel include St. James' Park and Durham University.

What's nearby

  • Dunston Leisure Centre - 5 min drive - 2.4 km
  • Saltwell Park - 6 min drive - 3.0 km
  • Maze - 6 min drive - 3.3 km
  • Gateshead Leisure Centre - 8 min drive - 2.6 km
  • Saltwell Park Dog Walking Area - 8 min drive - 2.6 km

Getting around

  • St James Station - 6 min drive
  • Dunston Station - 7 min drive
  • Newcastle (NCL-Newcastle Intl.) - 21 min drive

Restaurants

  • ‪Papa Johns Pizza - ‬18 min walk
  • ‪The Highwayman - ‬3 min drive
  • ‪Ping On - ‬3 min drive
  • ‪Saltwell Towers - ‬4 min drive
  • ‪Greggs - ‬6 min walk

About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

As a guest of Embassy Newcastle, Sure Hotel Collection by Best Western, you'll find a vending machine, concierge services, and laundry facilities. WiFi is free in public spaces. Free self parking is available.

This Gateshead hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • No smoking on site
Embassy Newcastle, Sure Hotel Collection by Best Western offers 42 accommodations with a hairdryer and free toiletries. Cable televisions are provided.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 9:00 AM for a fee: GBP 7 for adults and GBP 4 for children

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 7 for adults and from GBP 4 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and mobile payments. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Premier Inn Newcastle South Hotel Gateshead

Premier Inn Newcastle South Hotel

Premier Inn Newcastle South Gateshead

Premier Inn Newcastle South Hotel Newcastle Upon Tyne

Premier Inn Newcastle South

Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

Is parking available at Embassy Newcastle, Sure Hotel Collection by Best Western?

Yep, Embassy Newcastle, Sure Hotel Collection by Best Western has a free self car park.

How much does it cost to stay at Embassy Newcastle, Sure Hotel Collection by Best Western?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Embassy Newcastle, Sure Hotel Collection by Best Western on 24 May 2026 start from AU$99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Embassy Newcastle, Sure Hotel Collection by Best Western?

The closest beach to Embassy Newcastle, Sure Hotel Collection by Best Western is Longsands Beach (16 km).

Does Embassy Newcastle, Sure Hotel Collection by Best Western serve breakfast?

Sure does, to-go brekkie is available daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Embassy Newcastle, Sure Hotel Collection by Best Western?

No, Embassy Newcastle, Sure Hotel Collection by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at Embassy Newcastle, Sure Hotel Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Embassy Newcastle, Sure Hotel Collection by Best Western?

No, only service animals are allowed.

Embassy Newcastle, Sure Hotel Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 66 reviews
Rating 8 - Good. 24 out of 66 reviews
Rating 6 - Okay. 11 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 2 out of 66 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

CATHERINE ANA

Liked: Cleanliness, amenities, property conditions & facilities
Had such an Exelent time at this hotel Breakfast was amazing there was a pool gym sauna steam room everything you need at your fingertips so I’m coming back near end off febuary staff were just amazing came with family coming back with Family so nice people come to this hotel so looking forward to coming back
Stayed 1 night in Jan 2026

8/10 Good

Agostino

Stayed 3 nights in Jan 2026

10/10 Excellent

Jake

Stayed 1 night in Dec 2025

6/10 Okay

Phoebe

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Stayed 1 night in Nov 2025

2/10 Terrible

Jon

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room, staff were good
Stayed 1 night in Nov 2025

10/10 Excellent

kerry susan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again Thank you for making my stay comfortable:)
Stayed 3 nights in Nov 2025

4/10 Poor

Ashley

Travelled with family
Liked: Cleanliness, amenities
The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
Stayed 1 night in Nov 2025

8/10 Good

Faisal

Stayed 1 night in Nov 2025

6/10 Okay

Amardeep

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there. Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel. Despite these faults the place is nice and clean and the staff are wonderful.
Stayed 2 nights in Nov 2025

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service
The shower was good, but the bathroom was shabby and in need of some TLC The bed was comfy and clean.
Stayed 6 nights in Oct 2025

10/10 Excellent

Andy

Stayed 1 night in Oct 2025

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very well kept hotel ,staff very helpful and polite ,parking facilities good. Would definitely stay here again
Stayed 1 night in Oct 2025

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Stayed 5 nights in Oct 2025

8/10 Good

Steve

Stayed 1 night in Sep 2025

6/10 Okay

Kieron

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Dougal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night's sleep

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Stayed 1 night in Sep 2025

8/10 Good

Karmen

Stayed 1 night in Sep 2025

6/10 Okay

Samantha

Liked: Staff & service

Embassy Newcastle – Sure Hotel Collection by Best

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Suwayne

Disliked: Staff & service, amenities
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
Stayed 1 night in Aug 2025

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025