4/10 Poor
GLINDA
Business traveller, Travelled with group
29 Oct 2025
Liked: Staff & service
Disliked: Cleanliness
After declining 1 room that reaked with urine and being told there were no other rooms The second room which was an upgrade was dusty, smelled like urine, my guests and I felt every sprang in the mattresses not to mention their skin was itiching. The maintenance man that I asked to look the door on an adjoining room and asked could he do something about the smell said Housekeeping was unavailable. I was not aware housekeeping came 1x week.I asked management why this wasn’t disclosed on the website sigh and both were apologetic. If I knew that prior to booking l wouldn’t have stayed here and would have left however due to no refund policy 48 hour prior to reservation I was stuck with no recourse. At checkout I was given a $68 service fee credit. I was told I’d get 50% off. I was running late for a convention and didn’t notice it wasn’t 50% off the bill of $458.36 leaving the place and looking closely at the bill this was an insult. I used 2 cans of disinfectant and Clorox wipes and used air freshener. The breakfast was decent and I appreciated the vegan options is the reason I gave it 2 stars. It’s roomy but never again. Looking at their contact there were a lot of restrictions that allowed them to make excessive charges on your credit card I’ve never seen before and I expressed these things needs to be disclosed online specially in light of the no refund policy. The lady Geo and GiGi were nice but were bound by the policies.
GLINDA
Stayed 3 nights in Oct 2025