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Best Western Plus Kingston Hotel And Conference Center

2.5 star property
Family-friendly hotel with free parking, 5-minute walk to Dietz Stadium

Photo gallery for Best Western Plus Kingston Hotel And Conference Center

Indoor pool
Front of property – evening/night
Lobby
Property amenity
Premium bedding, in-room safe, desk, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$158
includes taxes & fees
12 Feb - 13 Feb

Explore the area

View map
503 Washington Ave, Kingston, NY, 12401
  • Place, Esopus Creek
    ‪2 min walk‬
  • Place, Forsyth Park
    ‪6 min walk‬
  • Place, Senate House State Historic Site
    ‪10 min walk‬
  • Airport, Newburgh, NY (SWF-Stewart Intl.)
    ‪30 min drive‬

Room options

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, One Bedroom, Sofabed, Microwave And Refrigerator

  • Sleeps 4

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area (with Sofabed)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard Area

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard Area

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

King Room with Courtyard View

  • Sleeps 2

King Suite With Jetted Tub-Non-Smoking

  • Sleeps 2

Two Queen Room

  • Sleeps 4

Two Queen Room with Courtyard View

  • Sleeps 4

King Room with Courtyard View with Sofabed

  • Sleeps 4

1 King Bed, Non-Smoking, Courtyard, Microwave And Refrigerator

  • Sleeps 4

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator

  • Sleeps 4

About the area

Kingston

A family-friendly stay in Kingston awaits you at Best Western Plus Kingston Hotel And Conference Center. Within a 5-minute stroll you'll find Dietz Stadium and Senate House State Historic Site within a 15-minute walk. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, The Venue Uptown, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and kids' swimming pool. 4381 square feet (407 square metres) of event facilities include a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking. .With a stay at this Kingston hotel, you'll be 1.3 km (0.8 mi) from Forsyth Park and 5 km (3.1 mi) from Hudson River Maritime Museum.

What's nearby

  • Esopus Creek - 2 min walk - 0.2 km
  • Dietz Stadium - 5 min walk - 0.4 km
  • Forsyth Park - 6 min walk - 0.6 km
  • Senate House State Historic Site - 10 min walk - 0.9 km
  • Catskill State Park - 11 min walk - 1.0 km

Getting around

  • Rhinecliff Station - 18 min drive
  • Newburgh, NY (SWF-Stewart Intl.) - 43 min drive

Restaurants

  • ‪Savona's Plaza Pizza - ‬14 min walk
  • ‪Camp Kingston - ‬20 min walk
  • ‪Keegan Ales - ‬3 min drive
  • ‪Stewart's Shops - ‬2 min drive
  • ‪Super Bowl Cuisine - ‬14 min walk

About this property

Best Western Plus Kingston Hotel And Conference Center

Family-friendly hotel with free parking, 5-minute walk to Dietz Stadium
Best Western Plus Kingston Hotel And Conference Center offers its guests a kids' pool, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 4381 square feet (407 square metres) and includes a conference centre. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Best Western Plus Kingston Hotel And Conference Center. Self parking is free.

This Kingston hotel is smoke free.

  • 1 building
  • 208 guestrooms or units
  • 2 levels
  • 4381 sq ft of conference space
  • 407 sq. m of conference space
  • Built in 1968
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Best Western Plus Kingston Hotel And Conference Center offers 208 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kingston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Reception
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,000 reviews
The price is AU$183
includes taxes & fees
1 Mar - 2 Mar
Hampton Inn Kingston

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 20 for adults and USD 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Venue Uptown

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,381 square foot of space)

Outdoors

  • Garden
  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1968
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 for adults and from USD 14.00 for children
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Plus
Garden Plaza Hotel Kingston
Garden Plaza Kingston
Hotel Garden Plaza
Best Western Plus Kingston Hotel
Best Western Plus Kingston
Best Western Plus Kingston Hotel Conference Center
Best Western Plus Kingston Hotel And Conference Center Hotel
Best Western Plus Kingston Hotel And Conference Center Kingston

Frequently asked questions

Is parking available at Best Western Plus Kingston Hotel And Conference Center?

Yep, Best Western Plus Kingston Hotel And Conference Center has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at Best Western Plus Kingston Hotel And Conference Center?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Kingston Hotel And Conference Center on 12 Feb 2026 start from AU$158.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Plus Kingston Hotel And Conference Center?

The closest beach to Best Western Plus Kingston Hotel And Conference Center is Saugerties Village Beach (16 km).

Is there a spa on site at Best Western Plus Kingston Hotel And Conference Center?

No, there is no spa at this property. Birch Body Care is a short 9-minute walk away.

Does Best Western Plus Kingston Hotel And Conference Center have a pool?

Best Western Plus Kingston Hotel And Conference Center has an indoor pool and a kids' pool. The pool is open 10:00 AM to 10:00 PM.

What makes Best Western Plus Kingston Hotel And Conference Center a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Best Western Plus Kingston Hotel And Conference Center.

Is Best Western Plus Kingston Hotel And Conference Center family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Kingston Hotel And Conference Center is a hit with families.

Does Best Western Plus Kingston Hotel And Conference Center serve breakfast?

Yep, our guests adore the buffet brekkie here! Available weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Plus Kingston Hotel And Conference Center?

No, Best Western Plus Kingston Hotel And Conference Center does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus Kingston Hotel And Conference Center?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Best Western Plus Kingston Hotel And Conference Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Best Western Plus Kingston Hotel And Conference Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 383 out of 1006 reviews
Rating 8 - Good. 254 out of 1006 reviews
Rating 6 - Okay. 173 out of 1006 reviews
Rating 4 - Poor. 98 out of 1006 reviews
Rating 2 - Terrible. 98 out of 1006 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph

Stayed 1 night in Oct 2025

10/10 Excellent

Jeff

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable.
Stayed 1 night in Nov 2025

4/10 Poor

Ronnie

Liked: Amenities
Disliked: Staff & service
Myself and several members of my traveling group were bumped out of the rooms we chose at reservation. The staff insisted that I booked the room I was given, despite me having a receipt to the contrary. Regardless, they were not able to accommodate me.
Stayed 1 night in Nov 2025

2/10 Terrible

Scott

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The Room was neglected. Stains all over the walls. I believe the bathroom may have had mold in it and there was no hot water in the shower in the morning.
Stayed 1 night in Oct 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room, breakfast was tasty.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, quiet and well run. The breakfast menu was among the best I've had at any similar hotel. Staff were pleasant and friendly.
Stayed 3 nights in Oct 2025

2/10 Terrible

Brice, Hanover

Water on floor from air conditioning Flies and trash in room Horrible experiencd
Stayed 3 nights in Oct 2025

2/10 Terrible

Rajesh

Stayed 1 night in Oct 2025

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
Double booked my room so someone entered my room around 9pm shock to see me coming out of the bathroom. The shower soaps were broken off the wall in the the shower and sitting on the sink counter. Booked a King room and was given a double queen. Staff did not acknowledge me entering or checking out.
Stayed 1 night in Oct 2025

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything was nice
Stayed 1 night in Oct 2025

8/10 Good

Evena

Liked: Amenities
Average… an old best western as what you’d expect. But it’s got everything you need. Have to pay for breakfast Buffett at $17 but really not worth the price. Very little options, no cut fruits
Stayed 2 nights in Oct 2025

6/10 Okay

Cindy

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was great!
Stayed 2 nights in Oct 2025

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpected for a Best Western

Overall lighting was dim, perhaps to hide the dingy conditions of the facility. The fitness room was ill equipped, several machines did not work. Bathroom was dirty, mold on the shower grout.
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Ice machines did not work... Breakfast was not free...charge was $18...did not eat there.
Stayed 1 night in Oct 2025

6/10 Okay

Samuel

Travelled with partner
Liked: Cleanliness
Good location. Poor food choices. Poor service.
Stayed 2 nights in Sep 2025

6/10 Okay

Robert, Tenino

Stayed 3 nights in Oct 2025

4/10 Poor

Louis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff wasn’t very helpful, and our room was overlooking the venue space which wasn’t ideal. We asked to change rooms but they said we couldn’t.
Stayed 2 nights in Oct 2025

6/10 Okay

Alejandra

Liked: Staff & service
Stayed 1 night in Oct 2025

4/10 Poor

Stephen, Royal Oak

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dark, sub-optimal property with thin walls allowing unwanted sounds to intrude, and the price $550/night when I stayed--even at the height of tourist season--was outrageous.
Stayed 1 night in Oct 2025

6/10 Okay

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Just okY

Okay for the price. Door was hard to close and walls were thin- we could hear conversation from other rooms.
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just needs to be a lot cleaner
Stayed 1 night in Oct 2025

10/10 Excellent

Bryan, Sidney

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Richard

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Check in time on our reservation was 3 pm check. We arrived around 4 pm and were told that Housekeeping was running behind and no room was available for us. When we cinally checked in at 5:28, there was no manager present and we were offered no compensation was offered for out inconvenience. We were told at check in that breakfast was no longer free, but $17.98 per person When I showed them our Expedia reservation showing full breakfast, they gave us tickets for free breakfast. The breakfast was a buffet and was fair, but no better than the free breakfast at other motel chains. I would never pay $17.98 for that breakfast. The ice machine in our part of the building wasn't working, so we had to go to the bar which was staffed only for breakfast and after 5 pm. As to the room, there was peeling wallpaper in the bathroom and stained grout beneath it. The TVchanger was like nothing I've ever seen before and there were no instructions. It took us hours to figure out how to use it. We asked to speak to a manager about the problems that we had, but were told that he was on break off the premises. We paid almost $400 per night and were not offered any compensation for the inconvenience of having to sit in the lobby from 4 to 5:28 pm when our room was finally available. I have contacted Best Western customere service and told them basically the same. I really feel that Best Western should compensate us for the unavailable room. We will not use that Best Western again.
Stayed 3 nights in Oct 2025

2/10 Terrible

Gene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fight almost broke out in the lobby. There was no security or anyone trying to deescalate the situation. The staff did nothing. The pool had a wire/light that was loose.
Stayed 1 night in Oct 2025

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs a paint re-fresher. Tired brown colors. The landscape around the hotel needs an upgrade and the gym is spartan at best. Equipment is missing. The gym needs towels and staffing. The staff personnel we encountered were pleasant and helpful.
Stayed 2 nights in Oct 2025