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Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel

3.0 star property
Hotel with rooftop terrace, walk to Canal Street

Choose dates to view prices

Photo gallery for Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel

City view from property
Exterior
Exterior
In-room safe, desk, laptop workspace, blackout curtains
Lobby sitting area

Popular amenities

  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Restaurant
  • BarBarBar

Explore the area

Map
330 Loyola Ave, New Orleans, LA, 70112
  • Popular LocationCanal Street6 min walk
  • Popular LocationMercedes-Benz Superdome7 min walk
  • Popular LocationBourbon Street9 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

Room options

View all photos for Premium Room, 1 King Bed, Pool Access, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Pool Access, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility, Access Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility, Access Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, City View

8.4/10 Very good

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool Access, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Queen Beds, Pool Access, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Queen Beds, City View

8.6/10 Very good

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, City View

9.2/10 Wonderful

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

9.3/10 Wonderful

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

9/10 Excellent

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, City View

8.5/10 Very good

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility, Access Tub)

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility, Access Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications, Roll-In Shower)

9.4/10 Wonderful

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, City View (Top Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant
Holiday Inn Express New Orleans Downtown, an IHG Hotel
Pool
Breakfast included
Free WiFi
Air conditioning
4.1 out of 5, Very good, (1007)
The price is AU$179
for 1 night
includes taxes & fees
6 June - 7 June
Holiday Inn Express New Orleans Downtown, an IHG Hotel

About the area

New Orleans

Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel puts you in the heart of New Orleans, within just a 10-minute stroll of popular attractions like Canal Street and Mercedes-Benz Superdome. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Streetcar Restaurant, is open for breakfast and dinner. Clarinet Lounge is the hotel's own bar, serving drinks along with dinner and light fare. 7000 square feet (650 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a rooftop terrace and concierge services. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute walk of this New Orleans Central Business District hotel include Bourbon Street and Saenger Theatre.

What's nearby

  • Canal Street - 6 min walk
  • Mercedes-Benz Superdome - 7 min walk
  • Bourbon Street - 9 min walk
  • Caesars New Orleans Casino - 16 min walk
  • National World War II Museum - 9 min drive

Getting around

  • Tulane Stop - 3 min walk
  • New Orleans Union Passenger Terminal - 13 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 19 min drive

Restaurants

  • Hyatt House New Orleans/Downtown - 5 min walk
  • Chapter IV - 2 min walk
  • Fiery Crab Seafood Res - 5 min walk
  • Walk-On's Sports Bistreaux - New Orleans - 4 min walk
  • Holiday Street Car Restaurant - 1 min walk

About this property

Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel

Hotel with rooftop terrace, walk to Canal Street
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7000 square feet (650 square metres) and includes conference space. An outdoor pool, a rooftop terrace, and a vending machine are also featured at the business-friendly Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this New Orleans hotel.

  • 292 guestrooms or units
  • 18 levels
  • 7000 sq ft of conference space
  • 650 sq. m of conference space
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel offers 292 air-conditioned accommodations with video game consoles and a safe. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Clarinet Lounge
  • Streetcar Restaurant

Things to do

  • Outdoor pool
  • Piano
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Ballroom
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 80 per accommodation, per stay
  • Resort fee: USD 7.00 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 8 to 15 per person
  • Covered self-parking fee: USD 40.00 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-out is available.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn New Orleans Downtown
Holiday Inn New Orleans Downtown Superdome
Holiday Inn Superdome
Holiday Inn Superdome Hotel
Holiday Inn Superdome Hotel New Orleans Downtown
New Orleans Downtown Superdome
New Orleans Downtown Superdome Holiday Inn
Superdome Holiday Inn
Holiday Inn New Orleans Downtown Superdome Hotel
New Orleans Superdome, An Ihg
Holiday Inn New Orleans Downtown Superdome
Holiday Inn New Orleans Downtown Superdome an IHG Hotel
"Holiday Inn New Orleans Downtown Superdome an IHG Hotel"
Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel on 17 June 2024 start from AU$148.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

Yep, Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel has a covered self car park with in/out privileges for USD 40.00 per night.

Does Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel have a pool?

Yep, and guests recommend it! Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel has an outdoor pool.

Is Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel family-friendly?

You bet! With amenities such as children's meals and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel is a hit with families.

Does Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel serve breakfast?

Yep, visitors give a thumbs up to the cooked-to-order breakfast here! Available daily between 7:00 AM and 11:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

No, Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel?

No, only service animals are allowed.

Holiday Inn New Orleans - Downtown Superdome, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 591 out of 1091 reviews" "
Rating 8 - Good. 264 out of 1091 reviews" "
Rating 6 - Okay. 120 out of 1091 reviews" "
Rating 4 - Poor. 49 out of 1091 reviews" "
Rating 2 - Terrible. 67 out of 1091 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Archibald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite hotel nice and clean.
Stayed 7 nights in Feb 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to walk to everything, lots of restaurants near by. Staff was amazing! So friendly, ecsp Alex the bartender in the lounge. Would highly recommend this hotel!
Stayed 9 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located
Stayed 2 nights in Feb 2024

8/10 Good

Martavis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOLA Guys Trip
Overall, nice stay! In walking distance to most of the places!
Stayed 3 nights in Feb 2024

10/10 Excellent

Temetria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Feb 2024

6/10 Okay

Keirra

Travelled with family, Travelled with pets
Disliked: Staff & service
This hotel at best was an average stay. The room floor was dirty with hair and food crumbs. I am an active duty army service member with a service dog. Upon booking the hotel stay I thoroughly checked to see if animals were allowed on the property, and service animals were. When checking in I provided the necessary information. At checkout the party that I met at the hotel was charged an animal cleaning fee when in fact they did not have an animal with them. When the front desk was told the party did not have a pet the staff went on to tell the person she was seen with the dog at midnight the day after check in which was a blatant lie and attempted to keep the additional charges on their stay. I even told the security guard after checking in that I am military with a service animal, he stated it was fine. All in all this was a very unpleasant and unprofessional experience with this hotel and staff. I have never experienced this with other brands such as Marriott and Hilton. Will not be returning and will contact corporate.
Stayed 2 nights in Feb 2024

10/10 Excellent

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was the manger was very rude at the dining area
Stayed 4 nights in Feb 2024

10/10 Excellent

Sakie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location going to French quarter! Staff is very friendly and kind! Breakfast was great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, well staffed, convenient to a lot of sites, and overall great experience staying at this location.
Stayed 5 nights in Feb 2024

4/10 Poor

Bobby

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I went down for a cup of coffee and my room key did not work on my return to the elevator the person at the desk was not friendly and told me she would not keep calling the room and because i did not have my id i could not be allwoed to get a new key that works and i would need to conact the person in the room who was getting in the shower when i left the room. She did say she called the room 3 times but i sat for over 40 minutes before someone else helped me. I wish i had been told at check in to carry my id with me incase the room keys stopped working. I wish the customer service has been kind and porfessional and i had not had to sit in the lobby. The wait in the restaurant is out ridiculous not many workers we waited to he seated and waited for out order to be taken and waited for the food to come. The bar services is outstanding i will say that and the drinks are good. We also had to pay a deposit with a card we had not been made aware of when we checked it. I am thankful a staff stepped in and helped me but i am not happy and would like a refund. We called many yimes out of toilet paper and needed towels and no one answer the phone at the desk. I called to have the fire tables turned on at the pool and was told the weather was too warm for that - it sure doesnt say that on the website where the photos are posted. The floor on the roof top pool is falling apart and broken all over the place and someone could really get hurt. The towles where not stocked at the pool