2/10 Terrible
Sandra
Travelled with partner
30 June 2025
The whole experience was disappointing with the place now lacking any of the English charm that it once had. Everything is overpriced for the lack lustre amenities. The staff are efficient but emotionless and when we asked the room servicer for more black tea for the room we were told she didn’t have any left in her loose plastic bag of long life milk and other teas and made no attempt to find any elsewhere. The balcony had half dead pot plants on it and needed a jolly good sweep and de-cobwebbing. What a sad loss it is to see it like this with that stunning location and long charming history. For £350 per night I expect better. They took excess money out of my account without explanation and wouldn’t address the issue at the time and promised to email when they they had sorted it…still waiting a week later and and approx A$800 still out of pocket. We have really experienced the frustration of returning to somewhere with wonderful memories only to be bitterly disappointed.
Sandra
Stayed 1 night in Jun 2025