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Sol Nessebar Mare

4.0 star property

Photo gallery for Sol Nessebar Mare

Waterslide
Lobby sitting area
Food and drink
Water park
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
7C Aurelia Blvd., Nessebar, 8230
  • Place, Nessebar South Beach
    ‪17 min walk‬
  • Place, Nessebar Stadium
    ‪2 min drive‬
  • Place, Aqua Paradise
    ‪3 min drive‬
  • Airport, Bourgas (BOJ)
    ‪26 min drive‬

Room options

View all photos for Sol Park View Room

In-room safe, desk, blackout curtains, free cots/infant beds

Sol Park View Room

  • Park view
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Sol Sea View Room

In-room safe, desk, blackout curtains, free cots/infant beds

Sol Sea View Room

  • Sea view
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, Sea View

In-room safe, desk, blackout curtains, free cots/infant beds

Family Room, Sea View

  • Sea view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

About the area

Nessebar

An all-inclusive stay in Nessebar awaits you at Sol Nessebar Mare. Within a 20-minute stroll, you'll find popular places like Nessebar South Beach and Aqua Paradise. Highlights at this beachfront hotel include 3 outdoor swimming pools, 5 bars/lounges and a full-service spa. .A relaxing day at Rose Spa Center can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and nearby private beach. Business amenities include meeting rooms and a conference centre. Additionally, you'll find a free water park, an indoor swimming pool and a nightclub. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 15-minute drive of this 4-property class Nessebar hotel, attractions include Action Aquapark and Sunny Beach.

What's nearby

  • Ravda Central Beach - 7 min walk - 0.6 km
  • Nessebar South Beach - 17 min walk - 1.4 km
  • Nessebar Stadium - 2 min drive - 1.9 km
  • Sunny Beach South - 3 min drive - 2.9 km
  • Aqua Paradise - 3 min drive - 2.2 km

Getting around

  • Burgas Station - 34 min drive
  • Bourgas (BOJ) - 23 min drive

Restaurants

  • ‪Restaraunt Apollon - ‬13 min walk
  • ‪Далян Акротир - ‬16 min walk
  • ‪Surf Bar - ‬13 min walk
  • ‪Bistro Sofia - ‬11 min walk
  • ‪Ресторант Лазур - ‬13 min walk

About this property

Sol Nessebar Mare

Sol Nessebar Mare is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Unwind on the private sandy beach, located just 50 metres away. At Sol Nessebar Mare, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. For a fee, parking is available.

This 4-star Nessebar hotel is smoke free.

  • 1 building
  • 342 guestrooms or units
  • 7 levels
  • 5 bars or lounges
  • Conference rooms
  • Built in 2004
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sol Nessebar Mare offers 342 air-conditioned accommodations with fireplaces and a safe. Rooms open to balconies. LCD televisions come with cable channels.

Bathrooms include a bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Rose Spa Center has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam. There are hot springs/mineral springs on site.

Similar properties

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
MPM Hotel Arsena
Nessebar
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 29 reviews
The price is AU$259
includes taxes & fees
14 June - 15 June
MPM Hotel Arsena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (EUR 5.11 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free theme park shuttle
  • Free water park access
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fireplace
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 AM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.38 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30.67 per vehicle (one way)
  • Self-parking fee: EUR 5.11 per day
  • In-room safe fee: EUR 2.56 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sol Mare Hotel
Sol Mare Hotel Nessebar
Sol Nessebar
Sol Nessebar Mare
Sol Hotel Nessebar
Sol Nessebar Mare Hotel Nessebar
Sol Nessebar Mare Hotel
Sol Melia Nessebar
Sol Nessebar Mare All Inclusive All-inclusive property
Sol Mare All Inclusive All-inclusive property
Sol Mare All Inclusive
All-inclusive property Sol Nessebar Mare - All Inclusive
Sol Nessebar Mare - All Inclusive Nessebar
Sol Nessebar Mare All Inclusive
Sol Nessebar Mare
Sol Mare Inclusive Inclusive
Sol Nessebar Mare Hotel
Sol Nessebar Mare Nessebar
Sol Nessebar Mare All Inclusive
Sol Nessebar Mare Hotel Nessebar

Frequently asked questions

What is the cancellation policy at Sol Nessebar Mare?

Sol Nessebar Mare offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sol Nessebar Mare?

Yep, Sol Nessebar Mare has a self car park for EUR 5.11 per day. A self car park is also available, for a fee.

Are there any beaches close to Sol Nessebar Mare?

Yep, Sol Nessebar Mare is a short 14-minute walk from Nessebar South Beach. Fun beach activities include waterskiing, windsurfing and sailing. You can also find motor boats and boat tours.

Is there a spa on site at Sol Nessebar Mare?

Yep, Rose Spa Center is available for guests. It has a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sol Nessebar Mare have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sol Nessebar Mare have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sol Nessebar Mare?

Sol Nessebar Mare features 3 outdoor pools, a full-service spa and a nightclub.

What makes Sol Nessebar Mare a romantic place to stay?

Free beach cabanas, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at Sol Nessebar Mare.

Is Sol Nessebar Mare family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sol Nessebar Mare is a hit with families.

Does Sol Nessebar Mare serve breakfast?

You bet, complimentary buffet breakfast is on offer daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Sol Nessebar Mare?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sol Nessebar Mare?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Sol Nessebar Mare?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Sol Nessebar Mare?

No, pets are not allowed.

Sol Nessebar Mare Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 22 reviews
Rating 8 - Good. 7 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 3 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Foods and drins- cheap, too much fake -food and fake-drinks
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rojus žemėje;)

Puikiai buvo suteikta viešbutyje užsakyta transportavimo paslaugà iš aerouosto. Kambarys buvo puikus. Aptarnavimas puikus. Programa vaikams ir suaugusiems puiki. Maistas nuostabus. Kokteiliai skanūs. Didelė uždara teritorija. Gera buvo vakaroti terasoje. Su vaikais idealus poilsis.
Stayed 5 nights in Jul 2017
Verified

8/10 Good

JCL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant for families

Very clean and staff couldn't do enough for you. Kids club and adult facilities really good. Mini water park in the hotel for the day and bouncy castle, cars, hover crafts and zorbing of a night (payable). We stayed all inclusive - food lovely. Sometimes a bit repetitive but that's they same anywhere. Get a sea view. Also we had a double bed single and sofa bed in one room so if going with kids I would pay extra and get a family room with conjoining doors for extra space and privacy. That's the only thing I could fault. Outside the complex nothing much to do so a taxi is 20lev to sunny beach for restaurants etc. We stayed a week and would definitely go back. Nessebar aquapark is also a must !! If kids are older than 5/6- as big slides otherwise stay on the complex xxx
Stayed 7 nights in May 2017
Verified

4/10 Poor

Stefan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Don't trust the reservation from this hotel!

I would to tell you that I regret a lot that I booked this hotel ! First - I was not accomodated in Sol Nessebar Mare as confirmed , but in Sol Neesebar Bay ! Second - room for 2 + 1 prs , not in 3 + 1 as I paid. I would like to claim about this stay and I would like to receive a cpmpensation! Thank you in advance!
Verified

8/10 Good

Anca & Radu

Liked: Cleanliness, staff & service, room comfort

Bring water

Unless you want to drink tap water from the bathroom you better bring your own water. 300+ rooms sharing microwave which is located in the main restaurant makes it hard to warm up your infant's food. No ice machine. Almost everything is an extra charge. The room fridge had a hard time keeping food cold. On the other hand , very friendly staff that speaks good english and are willing to make your stay as good as possible.
Verified

10/10 Excellent

cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familjevänligt hotell

För 3:e året i rad har hotellet överträffat våra förväntningar. I år hade de 8 olika vattenrutschkanor (allinclusive) för alla åldrar. Våra 9-åringar blev aldrig uttråkade. Det finns en kids club som har massor av olika aktiviteter men de är ej svensktalande. För vuxna finns det massor av olika aktiviteter hela att fördriva dagarna. Hotellet hade breddat utbudet av matställen utöver där man åt sin frukost-, lunch- och middagsbuffé. Man fick äta Italienskt en dag/vecka, det fanns en paninikiosk, glasskiosk, paellakiosk, tysk korv med surkål och potatis, spansk tapas på kvällen, Japansk sushi på kvällen som allt ingick i allinclusive så det blev aldrig enformigt. Personalen var genomgående trevlig och hjälpsam. Städning av rum skedde sju dagar i veckan och det gick personal hela dagarna och sopade och plockade skräp ute. Läget är bra med närhet till Nessebar nya och gamla stad och Ravda samt Sunny Beach. Taxi är billigt men kom överens innan avresa. Minidisko och underhållning alla dagar i veckan. Rekommenderar detta hotell för alla åldrar. Vi åker definitivt tillbaka!
Verified

8/10 Good

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flott Hotell, men litt langt unna alt.

Flott og rent hotell. Hyggelig betjening. Men alt inkludert var en skuffelse. Ble ganske fort lei maten, Frokosten var helt grei, men de andre måltidene passet ikke min gane. Det var bare en spiseplass, og selv om de prøvde å variere ble det mye det samme. Det var ingen smaksopplevelser. I og med bare en spisesal, ble det mye støy og køståing. Mange av gjestene var østeuropeere uten køkultur, noe som var et irritasjonsmoment.
Verified

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toppen för barnfamiljer

Ett mycket trivsamt hotell med bra all inklusive. Ovanligt med så stort parkområde och mycket för barnen att göra. vi trivdes lika bra i år som förra året.
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pro náš účel cesty naprosto nevhodně zvolený hotel. Pro turisty určitě zajímavý.
Verified

8/10 Good

Sorin

Liked: Cleanliness, staff & service, room comfort

Good value!

Near the sea; variety of activities throughout the day; good food; staff performed very well; could be improved communication between top management and heads of departments; relatively small park created problems.
Verified

8/10 Good

Arne

Liked: Property conditions & facilities, room comfort

Flott for barnefamilier

Vi hadde en fin uke på hotellet, maten var god til buffet å være, masse underholdning for ungene, rommene var store og behagelige, og bassengene var flotte, samt at det var lekeplass for de minste som fungerte bra for oss. Når det gjelder servicen på hotellet, så var den i og for seg grei nok, når man bare fikk den. Vi ble stort sett henvist til resepsjonssjefen, som gjerne ikke var til stede før neste dag. Vi hadde også betalt for sjøutsikt, men fikk ikke det. For øvrig var servicen OK. Rengjøringa på rommene var så som så, men absolutt levelig. I forhold til prisen var det nok en liten nedtur, men sett bort i fra det, så var oppholdet fint.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place

Great place. Extremely good service. This is a second time for my family to stay at Sol Nessebar Mare and we enjoyed it a lot.
Verified

6/10 Okay

Leti

Liked: Room comfort

Sol hôtel Nessebar Mare

points négatifs: -Difficile de manger chaud, des files d'attente aux grillades,... La nourriture n'est pas excellente. -L'eau des piscines est très froide et pas très propre. points positifs: - chouette équipe d'animation pour grands et petits. - les villes de Nessebare et de Rafda sont accessibles à pied ou en bus (pas chère). A faire une demi journée. A une demi heure de bus Bourgas est aussi accessible. - chambres spacieuses, nous avions une chambre pour 4 personnes (2ad et 2 enf). C'est un petit 4*, malgré les points négatifs nous avons passé une agréable semaine. Mes enfants (4 et 6 ans) ont adoré...
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet er absolutt bra for barnefamilier. Alt inklussive alle måltider og is og drikke til alle dagen lang, Flere badebasseng og sjøen ca 100 m fra hotellet. NB: Dersom det er første gang du besøker Bulgaria og skal ta drosje fra flyplassen til Hotellet kan du lett bli plyndret - betale 3 -4 ganger i forhold til pris fra hotellet til flyplassen som er 50 LEV.
Verified

8/10 Good

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotell Nessebar Mare ved Sunny Beach

Bra hotell. Overraskende bra mat med mye utvalg. Savnet barnevennlig "norsk" mat som burger og vanlig pølse, men ellers var det veldig bra. Fint ute-areal med masse boltreplass for de minste barna. Barneklubb for barn fra 4 år. Perfekt for familier som drar sammen, dvs. 2 eller flere vennepar og eller familier med besteforeldre o.s.v da det med norske øyne ikke er mange nordmenn som drar hit. (Ingen reiseselskaper). Det er mange dansker, belgiere og russere her, men de var alle veldig hyggelige og vennlige. Hørte ikke om noe som ble "borte" eller stjålet den uken vi var der. Fikk inntrykk av at jeg kunne lagt fra meg lommeboken på solsenga hele dagen, uten å bekymre meg for at den ville bli borte. På restauranten kan det i den verste rush-tiden være litt kø foran de mest populære steke-diskene som lager kylling og pannekaker, men dersom man er litt tålmodig og/eller dukker opp tidligere, er dette ikke noe problem. Anbefaler sterkt dette hotellet.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place. Great people.

Great experience. Recommend it to anyone who wants relaxation, great food and service.
Verified

6/10 Okay

adult couple

Liked: Cleanliness, room comfort

not impressed

Buffet wasn't satisfactory. Service people weren't courteous. Sea wasn't clean as expected.
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Verified

6/10 Okay

Verified traveller

Lots of kids and Russians

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort