See all properties
Save

Delta Hotels by Marriott Sault Ste. Marie Waterfront

3.5 star property

Photo gallery for Delta Hotels by Marriott Sault Ste. Marie Waterfront

Breakfast, lunch, dinner served; local cuisine
Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace
Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace
Exterior
Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
The current price is AU$208
includes taxes & fees
10 May - 11 May

Explore the area

View map
208 St Mary's River Drive, Sault Ste. Marie, ON, P6A5V4
  • Place, Station Mall
    ‪2 min walk‬
  • Place, GFL Memorial Gardens
    ‪5 min walk‬
  • Place, Agawa Canyon Tour Trains
    ‪18 min walk‬
  • Airport, Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport)
    ‪22 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

8.4 out of 10
Very good
(61 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds (View)

8.8 out of 10
Excellent
(15 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • Partial lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 1 Queen Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed (View)

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 1 Queen Bed (View)

9.4 out of 10
Exceptional
(28 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds (View)

9.0 out of 10
Wonderful
(41 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed (View)

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 1 Queen Bed (View)

9.0 out of 10
Wonderful
(12 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed (View)

Hypo-allergenic bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed with Sofa bed (View)

9.8 out of 10
Exceptional
(13 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Sault Ste. Marie

Delta Hotels by Marriott Sault Ste. Marie Waterfront puts you in the heart of Sault Ste. Marie, within just a 10-minute stroll of Station Mall and GFL Memorial Gardens. Highlights at this hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .The restaurant, View Restaurant, serves local cuisine and is open for breakfast, lunch and dinner. View Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the indoor swimming pool, 24-hour gym, Hot tub and pool loungers. 10000 square feet (929 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 3.5-property class Sault Ste. Marie hotel include Gateway Casinos and Agawa Canyon Tour Trains.

What's nearby

  • Station Mall - 2 min walk - 0.2 km
  • Sault ste Marie Boardwalk - 2 min walk - 0.2 km
  • GFL Memorial Gardens - 5 min walk - 0.5 km
  • Gateway Casinos - 12 min walk - 1.0 km
  • Agawa Canyon Tour Trains - 18 min walk - 1.6 km

Getting around

  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) - 23 min drive

Restaurants

  • ‪Wendy's - ‬12 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Shooters Downstairs Lounge - ‬8 min walk
  • ‪Pho Max - ‬11 min walk
  • ‪Arturo Ristorante Italiano - ‬9 min walk

About this property

Delta Hotels by Marriott Sault Ste. Marie Waterfront

Delta Hotels by Marriott Sault Ste. Marie Waterfront offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and 10 meeting rooms are available. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Delta Hotels by Marriott Sault Ste. Marie Waterfront. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Sault Ste. Marie hotel is smoke free.

  • 195 guestrooms or units
  • 9 levels
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1974
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Delta Hotels by Marriott Sault Ste. Marie Waterfront offers 195 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Beds feature pillowtop mattresses. A pillow menu is available. 55-inch plasma televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Sault Ste. Marie hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Lobby sitting area
Holiday Inn Express Sault Ste Marie by IHG
Sault Ste. Marie
  • Pool
  • Spa pool
  • Breakfast included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,145 reviews
The price is AU$153
includes taxes & fees
8 May - 9 May
Holiday Inn Express Sault Ste Marie by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Starbucks Cafe
  • View Bar
  • View Restaurant

Things to do

  • 24-hour gym
  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Hot tub
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (10,000 square foot of space)

Outdoors

  • Garden
  • On a river
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1974
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 11 February 2026 to 30 June 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 40 per accommodation (varies based on length of stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 23 per person
  • Pet fee: CAD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Delta Sault Ste Marie Waterfront Hotel
Delta Sault Ste Marie Waterfront Hotel Sault Ste. Marie
Delta Sault Ste Marie Waterfront Sault Ste. Marie
Delta Waterfront Hotel
Sault Ste Marie Delta Hotel
Delta Sault Ste Marie Waterfront
Delta Hotels Marriott Waterfront
Delta Hotels by Marriott Sault Ste. Marie Waterfront Hotel

Frequently asked questions

What is the cancellation policy at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

Delta Hotels by Marriott Sault Ste. Marie Waterfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

As of 4 May 2026, prices found for a 1-night stay for 2 adults at Delta Hotels by Marriott Sault Ste. Marie Waterfront on 10 May 2026 start from AU$208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

Yep, Delta Hotels by Marriott Sault Ste. Marie Waterfront has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Does Delta Hotels by Marriott Sault Ste. Marie Waterfront have a pool?

Delta Hotels by Marriott Sault Ste. Marie Waterfront has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM.

What makes Delta Hotels by Marriott Sault Ste. Marie Waterfront a romantic place to stay?

1 hot tub and romance packages, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Delta Hotels by Marriott Sault Ste. Marie Waterfront.

Does Delta Hotels by Marriott Sault Ste. Marie Waterfront serve breakfast?

Yep, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

No, Delta Hotels by Marriott Sault Ste. Marie Waterfront does not offer an airport shuttle service.

Is there a bar or restaurant at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Delta Hotels by Marriott Sault Ste. Marie Waterfront?

Furry friends are welcome at Delta Hotels by Marriott Sault Ste. Marie Waterfront, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Delta Hotels by Marriott Sault Ste. Marie Waterfront Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1001 reviews
Rating 8 - Good. 208 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Christine L

Disliked: Cleanliness, property conditions & facilities
For the price, the room was run down. They also have an early shut down on room service. We had no water bottles upon arriving or cream/qtips. There was actually someone else’s q tip on the carpet. The check in and staff were very friendly and helpful. The Starbucks and restaurant looked nice as well.
Stayed 1 night in Jan 2026

8/10 Good

Betsabel

Liked: Cleanliness, property conditions & facilities
The view was great
Stayed 1 night in Jan 2026

10/10 Excellent

JOBY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect ..
Stayed 1 night in Jan 2026

10/10 Excellent

Chad

Clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Eamon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Friendly and helpful staff.
Stayed 3 nights in Jan 2026

2/10 Terrible

Tracy

Outdated
Stayed 1 night in Dec 2025

10/10 Excellent

Tim

Stayed 1 night in Dec 2025

10/10 Excellent

Loralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right on the water which provided great views of the Soo locks from our room and during breakfast. Staff was friendly and helpful. Breakfast was excellent and made to order every day. Coffee is provided by Starbucks which was also great. Located about 42 minutes away from Searchmont Resort, it was perfect for our ski vacation. Plenty of great food options nearby and walking distance from GFL Memorial Gardens hockey arena. We enjoyed using the large indoor hot tub after a long day of skiing which was nice and hot with great views of the Soo locks. Definitely the best hotel in town and cannot recommend it enough.
Stayed 5 nights in Dec 2025

6/10 Okay

Margaret

Liked: Amenities
Staff was friendly, helpful and courteous. The room was a little worn. The plug-in outlets would not hold my plug-ins properly. They kept falling out very loose and worn.
Stayed 2 nights in Dec 2025

8/10 Good

Sarina

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this location numerous times in the past 4 years and I have only had issues twice… all in all I can’t complain that’s for sure
Stayed 4 nights in Dec 2025

8/10 Good

Judy

Stayed 2 nights in Dec 2025

10/10 Excellent

Crystal

Stayed 1 night in Dec 2025

6/10 Okay

Jamie

Good overall hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Kelsey

Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Nov 2025

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 3 nights in Nov 2025

8/10 Good

Gina

Stayed 1 night in Oct 2025

2/10 Terrible

Karlo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
A Delta fail! The wallpaper was coming off in my hotel bathroom and I’m certain there was mold on it too. The bathroom also had a bad pee odour the moment you walked in. No outlet set up for the cheap low quality coffee machine inside the room. Just an overall miss for Delta, too pricey for what you receive. My next night I stayed at the Marriot as I usually do and was more satisfied. As a person that travels for business often- this location is the worse Delta yet.
Stayed 1 night in Nov 2025

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness
It was a small room for the price. The HVAC unit wasn't controllable from the wall thermostat. The sink and tub drains were partially plugged. The workers on the floor above didn't end their jack hammering until 5 pm, and they started working again at 7:15 am the next morning. The exercise area was small and not well supplied.
Stayed 1 night in Nov 2025

2/10 Terrible

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
Never made it to the Hotel, because I had accidentally booked the night of( Nov 18th) and not todays date -Nov 19th. So i lost out on $312... not impressed at all. Terrible first experience with you guys. Simple mistake and no reimbursement or anything, even when i got the insurance added in. Very disappointed. O well, always need to double check. My own fault
Stayed 1 night in Nov 2025

10/10 Excellent

Amadou

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2025

8/10 Good

Eduard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We always stay at this hotel when visiting family in the Soo, and until now, our experiences have been excellent. Unfortunately, on Friday, November 14, I had a very disappointing experience at breakfast. When I arrived at the restaurant, I informed the hostess that my reservation included the buffet. She looked at me and said, “I’m not sure,” in a way that made me feel as though I was trying to get something I hadn’t paid for. I gave her my room number, and she walked away to check—but never returned. After waiting for quite some time, I approached her again, and she told me I couldn’t have the buffet. It turned out she had my room number incorrectly. Instead of apologizing for the mistake, both she and a male staff member were extremely rude. They treated me as if I were trying to cheat the system and said, “Okay, okay, we’ll let you have the food for free!” I explained that it wasn’t free—I had already paid for it. They continued to be dismissive and repeatedly told me that this was a five-star hotel and that I didn’t understand their process. The male staff member even walked away muttering something under his breath. I was shocked by this behavior and wondered if this is truly the attitude expected at a five-star property. However, the next day, when I returned for breakfast, the day's staff was friendly and helpful, and there were no issues. Because of this, I still hold a generally positive view of the hotel and consider the November 14 incident an isolated case.
Stayed 2 nights in Nov 2025