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Vogal Luxury Beach Hotel & Spa

Photo gallery for Vogal Luxury Beach Hotel & Spa

A resort with a large pool area, a beach view, and a covered pavilion.
A modern architectural structure with a reflective surface, circular windows, and hanging plants.
A balcony with two wicker chairs and a round ottoman, overlooking a beach and ocean.
A room with a view of the ocean, featuring a dining area with tables and chairs, large windows with curtains, and a staircase leading to an outdoor area.
A spacious lobby with a high ceiling, modern furniture, and a view of the sky through a glass wall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is AU$323
includes taxes & fees
15 Sept - 16 Sept

Explore the area

View map
Rua Coronel Inacio Vale, 8861, Ponta Negra, Natal, 59090-040
  • Place, Dunes Park
    ‪3 min walk‬
  • Place, Craft Fair of Ponta Negra
    ‪9 min walk‬
  • Place, Natal Convention Center
    ‪12 min walk‬
  • Airport, Natal (NAT-Governador Aluizio Alves Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite premium, Vista para o mar

A modern hotel room with a large bed, bedside tables, a desk, and a chair.

Suite premium, Vista para o mar

9.6 out of 10
Exceptional
(7 reviews)
  • Sea view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury, Vista para o mar

A hotel room with a bed, bedside tables, a sofa, a reading table, and a TV.

Luxury, Vista para o mar

9.8 out of 10
Exceptional
(30 reviews)
  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige, Vista para o mar

A hotel room with a large bed, bedside tables, a chair, and a window with blinds.

Prestige, Vista para o mar

9.6 out of 10
Exceptional
(10 reviews)
  • Sea view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Sea View

A hotel room with a bed, a sofa, a desk, and a TV.

Presidential Suite, Sea View

  • Sea view
  • 193 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment Luxury with Sea View

Minibar, in-room safe, blackout curtains, soundproofing

Apartment Luxury with Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment with Sea View

Minibar, in-room safe, blackout curtains, soundproofing

Apartment with Sea View

  • Sea view
  • 66 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Premium with Sea View

Minibar, in-room safe, blackout curtains, soundproofing

Suite Premium with Sea View

  • Sea view
  • 64 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Premium Suite

A modern hotel room with a sofa, a chair, a dining table with chairs, a TV mounted on the wall, and a lamp.

Premium Suite

  • Sea view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Triplo

A balcony with two wicker chairs and a round ottoman, overlooking a beach and ocean.

Luxury Triplo

  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

About the area

Natal

A luxury stay in Natal awaits you at Vogal Luxury Beach Hotel & Spa. Within steps you'll find Dunes Park and Craft Fair of Ponta Negra within a 10-minute stroll. Highlights at this beachfront hotel include 2 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body scrubs and body treatments along with access to the hot tub and steam room. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 6:00 AM and 10:00 AM. There's also the convenience of free valet parking. .Near this 5-property class Ponta Negra hotel, you'll find Ponta Negra Beach.

What's nearby

  • Dunes Park - 3 min walk - 0.3 km
  • Praia Shopping - 9 min walk - 0.8 km
  • Craft Fair of Ponta Negra - 9 min walk - 0.8 km
  • Artesanato Villarte Shops - 10 min walk - 0.9 km
  • Natal Convention Center - 12 min walk - 1.1 km

Getting around

  • Cajupiranga Station - 15 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 47 min drive

Restaurants

  • ‪Camarões Potiguar - ‬4 min walk
  • ‪Pizza E Pasta Da Walter - ‬12 min walk
  • ‪Don Matias Parrilla - ‬9 min walk
  • ‪Aram Natal Mar Hotel - ‬5 min walk
  • ‪Adocee Doceria e Cafeteria - ‬9 min walk

About this property

Vogal Luxury Beach Hotel & Spa

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Vogal Luxury Beach Hotel & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness centre and a sauna. Self parking and valet parking are free.

This 5-star Natal hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Vogal Luxury Beach Hotel & Spa offers 84 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 42-cm flat-screen televisions come with cable channels and Netflix.

Bathrooms include a combined bath/shower unit with in-room jetted baths, bathrobes, slippers and hairdryers. This Natal hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include body scrubs and body treatments. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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4.5 out of 5, 1005, 1,005 reviews
The price is AU$211
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-cm flat-screen TV with cable channels
  • Netflix

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Vogal Luxury Hotel Natal
Vogal Luxury Hotel
Vogal Luxury Natal
Vogal Luxury Beach & Spa Natal
Vogal Luxury Beach Hotel & Spa Hotel
Vogal Luxury Beach Hotel & Spa Natal
Vogal Luxury Beach Hotel & Spa Hotel Natal

Frequently asked questions

What is the cancellation policy at Vogal Luxury Beach Hotel & Spa?

Vogal Luxury Beach Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Vogal Luxury Beach Hotel & Spa?

As of 14 Sept 2026, prices found for a 1-night stay for 2 adults at Vogal Luxury Beach Hotel & Spa on 15 Sept 2026 start from AU$323, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Vogal Luxury Beach Hotel & Spa?

Yep, Vogal Luxury Beach Hotel & Spa has a free self car park and free valet parking.

Are there any beaches close to Vogal Luxury Beach Hotel & Spa?

The closest beach to Vogal Luxury Beach Hotel & Spa is Ponta Negra Beach (2.1 km).

Is there a spa on site at Vogal Luxury Beach Hotel & Spa?

Yep, there is an onsite spa at Vogal Luxury Beach Hotel & Spa. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs and body treatments.

Does Vogal Luxury Beach Hotel & Spa have a pool?

Vogal Luxury Beach Hotel & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Vogal Luxury Beach Hotel & Spa?

Vogal Luxury Beach Hotel & Spa features 5 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with Private jetted baths and room service.

What makes Vogal Luxury Beach Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at Vogal Luxury Beach Hotel & Spa.

Is Vogal Luxury Beach Hotel & Spa family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Vogal Luxury Beach Hotel & Spa is a hit with families.

Are there hot tubs in the rooms at Vogal Luxury Beach Hotel & Spa?

No, but there are Jetted bath in the guestrooms.

Does Vogal Luxury Beach Hotel & Spa serve breakfast?

Sure does, complimentary buffet brekkie is available daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Vogal Luxury Beach Hotel & Spa?

No, Vogal Luxury Beach Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Vogal Luxury Beach Hotel & Spa?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Vogal Luxury Beach Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Vogal Luxury Beach Hotel & Spa?

No, pets are not allowed.

Vogal Luxury Beach Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 410 reviews
Rating 8 - Good. 51 out of 410 reviews
Rating 6 - Okay. 27 out of 410 reviews
Rating 4 - Poor. 15 out of 410 reviews
Rating 2 - Terrible. 7 out of 410 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rosilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff, excellent location, food was very good.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort in Natal!
Stayed 6 nights in Sep 2022
Verified review

10/10 Excellent

Glaucio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nota 10.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

remi

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve stayed at in Brazil. Breakfast nd lunch included. Nice pools and gym. Front desk staff were extremely helpful with special requests. Especially Dianna.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Dipaque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant and Exceptional

Exceptional hotel in Natal Brazil. The services at this hotel was brilliant. Swimming pool bar that I will never forget. The staff at this hotel are world class. They have the best people in all areas of the hotel.
Pool bar
Stayed 7 nights in Mar 2024
Verified review

8/10 Good

zenia

Liked: Staff & service, room comfort

Gorgeous and peaceful hotel in Ponta Negra

The hotel is beautiful, with wonderful ocean views. The several pools (some heated) are surrounded by trees and different kinds of plants. The staff is very polite and helpful. They make you feel at home and bring small sweet treats and a free bottle of water to the guests every day. The rooms are spacious and comfortable.
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Sinisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to spend a vacation. I was using the resort for work purpose and it's lovely! For my fellow American folks, this is a lovely place to spend a vacation with your family and loved ones. The downside is that they English is almost non-existent and very limited! Otherwise, I would rate my stay at full 5 stars!
Stayed 7 nights in Sep 2023
Verified review

4/10 Poor

aldo

Disliked: Property conditions & facilities
Noyse from the other rooms
Stayed 25 nights in Apr 2025
Verified review

10/10 Excellent

Søren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is ABSOLUTELY an amazing hotel. The service the hotel offers is very hard to find. The location is fantastic and the hotel, rooms, pool and beach area is definitely a visit worth while. The spa therapists are among the best I have tried. Don’t hesitate to try it out. You won’t be disappointed. Overall a hotel with the GREATEST service ever.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Flavio Victorino

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and service. Only 3 years old. Great pleasant helpful staff. Nice bed , room, bathroom. Ac was “wick” , called the front desk and immediately fixed nice and cool. The city is shifty. lots of poverty and prostitution, baggers at restaurants. Beaches nice.
Stayed 4 nights in Jun 2023
Verified review

6/10 Okay

Hugo

Disliked: Cleanliness, staff & service
Nice hotel, but the cleaning is not good enough for a 5 star rating. Food is great, great pool and just at the beach! Cleaning of the room didn’t happen for 2 times so we had to call the reception for 5 times before even give us towels.. The room was cleaned at 19:00 hours, way to late.
Stayed 4 nights in Dec 2024
Verified review

2/10 Terrible

Bet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the fifth day of my stay (and mind you up to that point they never were THAT KIND) the generator caught fire, we were left at the lobby of the next door hotel. I had to FETCH MY OWN TAXI (no staff from the hotel helped me, thanks GOD I AM VERY FLUENT in Portuguese) and find a hotel at 2 in the morning. FOUND ONE by chance and HAD TO PAY for all the taxis, for my new hotel accommodation and asked the fire fighters for help to get my stuff out my room and the HOTEL.
Stayed 6 nights in Jul 2022
Verified review

8/10 Good

Diogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel Vogal é muito bonito e elegante, uma recepção que começa com espumante e educação e ela é no ultimo andar do hotel. os quartos são todos descendo. Quarto amplo, muito confortável, varanda, tem apoio de varal para as roupas molhadas dos dias de praia, muito limpo e cheiroso o quarto, cama muito boa, alta qualidade de lençóis e toalhas e travesseiros muito bons. Banheiro amplo com divisão da parte sanitária do chuveiro e pia, alem de banheira de hidro para duas pessoas. Amenities Loccitane Provence muito bons. Roupões confortáveis e 4 toalhas de corpo para o casal, duas de rosto e duas de bancada. A área externa é muito bonita e calma, tem espreguiçadeira entre sol e sombra e existe um espaçamento para que não fique tumultuado, piscinas diferentes com temperatura ambiente e aquecidas, falta uma musica ambiente para compor o ambiente. Os drinks são bons e os sanduíches também, mas como todo o cardápio é QR Code e as cadeiras tem uma plaquinha com números, acredito que o pedido deveria ser feito no sistema do cardápio mesmo e levado direto ao numero da placa, as vezes não passa garçom por um tempo. Café da manhã muito bom destaque para a senhora Priscila da tapioca, excelente o produto e a simpatia. Destaque para o café em si, a bebida servida na mesa, os garçons são simpáticos e sempre prontos a servir mais uma xícara, a bebida esta sempre quente porque vem direto na mesa. Academia de boa qualidade para manutenção de treino, pequena mas arrumada.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excelente. Quarto incrível. Café da manhã e jantar deliciosos. Funcionários sempre educados e prestativos.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pontos positivos: instalações de forma geral (piscina, quartos), café da manhã, spa (fiz uma massagem que achei bem boa), atendimento dos funcionários e praia em frente (muito limpa). Pontos negativos/ a melhorar: comida (fora o café) achei média e tem uma política incomum de não aceitar pagamento por aproximação que é chato.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness
Tudo nota 10! Atendimento impecável do check In ao check out; limpeza idem; acomodação e amenities idem; piscinas idem; academia idem; sauna idem; café da manhã e jantar, idem. Parabéns ao hotel!
Stayed 1 night in May 2026
Verified review

8/10 Good

Kleber

Liked: Cleanliness, staff & service, property conditions & facilities
Sempre fico nesse hotel, ele é muito bom, mas percebemos a cada estadia uma queda na estrutura, qualidade..
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito, limpeza, localização, estrutura e principalmente atenção dos funcionários.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo no hotel é muito bom. O melhor da cidade. Ha apenas um problema: o processo de checkin checkout é muito lento. Seria melhor que nos enviassem previamente um link de pré checkin. Quando se chega num voo às 2h da manhã e forma uma fila no hotel para checkin isso se torna um inconveniente que não se espera de um hotel deste nivel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Demétrio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente! Estadia muito boa, funcionários prestativos.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é excelente. Os funcionários são todos cordiais e muito educados. A cama é ótima, a roupa de cama é de muita qualidade, quarto bem espaçoso, arejado. O café da manhã é muito bom, saboroso, com variedade, inclusive de sucos. O jantar é bom, ainda mais para quem gosta de frutos do mar, senti falta de feijão, fiquei por 6 noites e não teve.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Gabrielle

Tudo muito bom
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Albérico

Liked: Cleanliness, property conditions & facilities
Já tive dias maravilhosos neste hotel, mas ultimamente tem deixado a desejar. Sugiro uma serviço de manutenção, sobretudo nos ar condicionados e nos telefones dos quartos, que sempre estão com defeitos. Além do mais, uma mudança a troca dos colchões das camas, pois faz tempo que são os mesmo de sempre, pois sou hóspede de anos e estes colchões são antigos.
Stayed 5 nights in Apr 2026
Verified review

2/10 Terrible

Manoella

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
O hotel, a primeira vista parece um sonho mas depois, virou um pesadelo pelo péssimo atendimento. O ar condicionado do meu quarto jorrava água por 2x em 2 dias. No primeiro dia, falaram que iriam arrumar e mais de 2h e nada foi feito, na recepção falaram que o problema foi a troca de turno. Outro dia, faltou toalha e mais 2h para trazerem as toalhas. No outro, tomamos banho frio e pelo único canal de comunicação, a recepção nem atendeu. Mas, o ápice, num hotel que se diz 5 estrelas, quando voltei do café da manhã, a camareira estava arrumando o quarto sem a minha solicitação, mudou a minha bolsa de lugar, que estava aberta em cima da cama, pedi que saisse, porque eu tinha um passeio e precisava me arrumar e ela não queria sair. Voltei às 19h e o quarto continuou sujo e com as cobertas que ela deixou no chão. E depois, a recepção quis imputar a mim, o fato de não ter arrumado o quarto. A comemoração de aniversário foi um pesadelo. O caro saiu muito caro, este hotel foi uma grande decepção. Fui inúmeras vezes à recepção e não tive retorno, apenas da funcionária Bruna , que nos ouviu. Mas nada foi feito para melhorar a nossa estadia.
Stayed 6 nights in Mar 2026