2/10 Terrible
Selena
13 June 2025
Liked: Cleanliness
Disliked: Amenities
I booked this hotel and when I arrived they were unable to find my reservation. After about 5-7 minutes she finally found it by pulling it up by my confirmation number. The receptionist groaned and said “it’s my fault”, but refused to tell me what was “her fault”. She wrote down a completely different name than mine on a piece of paper and spent the next probably 20 minutes typing on the computer to try and fix whatever the issue was. She said she would get with the manager about taking off the first night’s stay because it took so long. The next morning when I went downstairs to follow up with the manager, the receptionist (who was not the manager) compromised my room number so I just decided to just check out instead of trying to move rooms because of the compromised information. The manager did call to follow up with me stating that she would make it right, as they had “made many mistakes”, as of the date of this review I have not had confirmation of the managers statement to make it right.
Selena
Stayed 2 nights in Jun 2025
