2/10 Terrible
Verified traveller
24 Mar 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hopefully they bug bomb it soon.
Got to the hotel and had an easy check-in.
Get to my room, bottom floor. Set everything down, greet the WiFi on my phone and laptop, get my clothes out for a shower, go to use the restroom and I pull the shower curtain back and see two baby cockroaches in there. I chalked it up to being on the bottom floor, washed them down the drain, and went to go to the bedroom part. I see a grown cockroach at the back side of the toilet. Get icked out but went to the bed. I checked the pillows and didn’t see anything, so I get on my laptop to do homework. I was doing that for probably an hour or two. I go to shower and I see two of them crawling on the floor. I use the restroom and then see one in the toilet bowl. I flush it down the drain and proceed to shower, thinking I’ll call them when I’m out to get moved to another room. I grab the wash rag I put on top of my toiletries and there’s one crawling on it. I rush to rinse my hair and get out and grab the phone to call them, I look over and there’s one crawling on my pillow and starts crawling on the bed. Man at the front desk apologizes profusely and says that they’re all booked up but his manager says they can discount my night and move me tomorrow. I ask him how I’m supposed to sleep in there with them crawling on the bed. He talked to her again and says if I can get Hotels.com to call them they’ll give me a refund. Thank God for the customer service rep in chat. Dropped off my key and drove 4 hours back home, sobbing and angry.
Verified traveller
Stayed 2 nights in Mar 2025