2/10 Terrible
Ioulia
Travelled with family
14 Dec 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We were coming after reception hours so we were told to pick up the keys from the locker box. We booked family room for 4 people (they knew we had young kids), the booking clearly stated this room does Not allow dogs, otherwise i would not book it because of the young kids.
The hotel allocated the room for us on the ground level with dog bowl inside with the strong dog urine smell just outside the door where you suppose to sit on the chairs and relax. This hotel is nothing like the pictures. The rooms are very run down and not clean. For the little time we spend there, our feet were black. Skirtings full of dust, pubic hairs and dead insects in the bathroom, cutlery box full of dust and crumbs. We were not comfortable staying in this room and were coming from Sunshine coast to Sydney and needed a clean stop over for the night. We contacted the manager of hotel Steve Gerreyn, he tried to assure us this room is not dog friendly and only for families until i sent him the photos of dog bowl in the room. We asked him to give us a different room but he said he doesn't have any available and offered refund because we couldn't stay in this not clean room. So we had no choice but to drive to Sydney with 2 little kids at night time. Its over a week now and we still did not get refund and now Steve ignores our phone calls and message. Please do not book your stay there .
Ioulia
Stayed 1 night in Dec 2025