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Best Western Nairobi Upper Hill

3.5 star property
Colonial hotel with 4 restaurants and fitness centre

Photo gallery for Best Western Nairobi Upper Hill

Restaurant
Property grounds
Property grounds
Property grounds
Reception

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is AU$149
includes taxes & fees
10 Aug - 11 Aug

Explore the area

Map
2nd Ngong Avenue, Nairobi
  • Uhuru Park
    ‪8 min walk‬
  • Nairobi Hospital
    ‪8 min walk‬
  • Kenyatta International Convention Centre
    ‪20 min walk‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Separate bedroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking

Highlights

TV
Ceiling fan
Separate bedroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room

1 bedroom, in-room safe, desk, free WiFi

Cozy Room

Highlights

TV
Ceiling fan
Separate bedroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Highlights

TV
Ceiling fan
Separate bedroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Room, 2 Single Beds, Non Smoking

Highlights

TV
Ceiling fan
Separate bedroom
Coffee/tea maker
Free bottled water
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

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About the area

Nairobi

At Best Western Nairobi Upper Hill you'll be within just a 15-minute stroll of Nairobi Hospital and Uhuru Park. Highlights at this Colonial hotel include 4 restaurants, free self-parking and a conference centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Additionally, you'll find a 24-hour business centre, a snack bar/deli and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3.5-property class Kilimani hotel include Nairobi National Park and United Nations Office at Nairobi.

What's nearby

  • Uhuru Park - 8 min walk - 0.7 km
  • Nairobi Hospital - 8 min walk - 0.7 km
  • Kenyatta International Convention Centre - 20 min walk - 1.7 km
  • University of Nairobi - 2 min drive - 1.5 km
  • Yaya Centre - 4 min drive - 3.0 km

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java KMA - ‬8 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪BBQ Central - ‬14 min walk
  • ‪The Daily Café & Bistro - ‬13 min walk

About this property

Best Western Nairobi Upper Hill

Colonial hotel with 4 restaurants and fitness centre
There are 4 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 624 square feet (58 square metres) and includes a conference centre. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

  • 84 guestrooms or units
  • 4 dining venues
  • Conference rooms
  • 624 sq ft of conference space
  • 58 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
Best Western Nairobi Upper Hill offers 84 accommodations with a safe and complimentary bottles of water. This Nairobi hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, French, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (624 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

Is parking available at Best Western Nairobi Upper Hill?

Yep, Best Western Nairobi Upper Hill has a free self car park.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of 28 July 2025, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on 10 Aug 2025 start from AU$148.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Nairobi Upper Hill serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Best Western Nairobi Upper Hill?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Best Western Nairobi Upper Hill?

Yep, Best Western Nairobi Upper Hill has 4 restaurants.

What time are check-in & check-out at Best Western Nairobi Upper Hill?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Best Western Nairobi Upper Hill?

No, pets and service animals are not allowed.

Is there a golf course on site at Best Western Nairobi Upper Hill?

There isn't one on site, but Kenya Railway Golf Club is a short 12-minute walk away.

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 207 reviews
Rating 8 - Good. 60 out of 207 reviews
Rating 6 - Okay. 9 out of 207 reviews
Rating 4 - Poor. 1 out of 207 reviews
Rating 2 - Terrible. 2 out of 207 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FUKANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Soham

Stayed 2 nights in Mar 2025

8/10 Good

Idowu

Liked: Cleanliness
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as always

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2025

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Ngingyu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and very polite staffs
Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
lovely staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Eugenia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Jakub

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Security first

Security first
Stayed 5 nights in Jan 2025

2/10 Terrible

jane' nina w

Stayed 1 night in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10 Excellent

David, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Susana

Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10 Excellent

Cedrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great landing place after a busy city tour

Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10 Good

Gonzalo, Mexico City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. You can use the facilities of the Fairview hotel
Stayed 6 nights in Oct 2024

6/10 Okay

William

Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
There was a bad smell in the bathroom every day from the septic tank even with toilet sit being down all day and night
Stayed 10 nights in Aug 2024