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The Crossroads Hotel Westlands

3.0 star property

Photo gallery for The Crossroads Hotel Westlands

Premium Suite | Living area
Exterior
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$102
includes taxes & fees
12 May - 13 May

Explore the area

View map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪10 min walk‬
  • Place, Nairobi National Museum
    ‪10 min walk‬
  • Place, Sarit Centre
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Triple Room

Premium bedding, in-room safe, desk, laptop workspace

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 King Bed and 1 Single Bed

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Nairobi

At The Crossroads Hotel Westlands you'll be within just a 15-minute stroll of Nairobi National Museum and Sarit Centre. Highlights at this hotel include in-room free WiFi and Smart TVs. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, luggage storage and a lift. Full breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Westlands hotel, you'll be 3.1 km (1.9 mi) from The Aga Khan University Hospital and 5 km (3.1 mi) from Yaya Centre.

What's nearby

  • University of Nairobi - 10 min walk - 0.9 km
  • Nairobi National Museum - 10 min walk - 0.9 km
  • Sarit Centre - 15 min walk - 1.3 km
  • Westgate Shopping Mall - 20 min walk - 1.7 km
  • The Aga Khan University Hospital - 4 min drive - 2.6 km

Getting around

  • Syokimau Station - 27 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 30 min drive

Restaurants

  • ‪Mr. Pang - ‬2 min walk
  • ‪Myna - ‬3 min walk
  • ‪Cavalli @ The Manor - ‬5 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪Mughal Indian Cuisine - ‬1 min walk

About this property

The Crossroads Hotel Westlands

The Crossroads Hotel Westlands offers its guests concierge services, laundry facilities, and a lift. Event space at this hotel measures 710 square feet (66 square metres) and includes conference space. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Nairobi hotel.

  • 34 guestrooms or units
  • 710 sq ft of conference space
  • 66 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • Smoking in designated areas
The Crossroads Hotel Westlands offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 10 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7 for adults and from USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 10 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

Is parking available at The Crossroads Hotel Westlands?

Yep, The Crossroads Hotel Westlands has a free self car park.

How much does it cost to stay at The Crossroads Hotel Westlands?

As of 4 May 2026, prices found for a 1-night stay for 2 adults at The Crossroads Hotel Westlands on 12 May 2026 start from AU$102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Crossroads Hotel Westlands a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Crossroads Hotel Westlands.

Does The Crossroads Hotel Westlands serve breakfast?

You bet, full brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Crossroads Hotel Westlands?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at The Crossroads Hotel Westlands?

Check-in begins at noon. Check-out time is 11:00 AM.

The Crossroads Hotel Westlands Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 158 reviews
Rating 8 - Good. 44 out of 158 reviews
Rating 6 - Okay. 9 out of 158 reviews
Rating 4 - Poor. 8 out of 158 reviews
Rating 2 - Terrible. 2 out of 158 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

jifang

Good!
Stayed 5 nights in Jan 2026

4/10 Poor

Susan

Disliked: Amenities, property conditions & facilities
Expedia should not carry this hotel. The staffs are great. Hotel on top of businesses. Environment is dirty. Breakfast is not good. Room a/c not cooling
Stayed 4 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026

10/10 Excellent

TASHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't eat breakfast, but it was offered.
Stayed 7 nights in Jan 2026

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026

10/10 Excellent

Murani

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Crossroads Hotel. Friendly check-in staff and a clean room, with secure parking and AC included. The price was good for the area. The hotel lobby is on the 5th floor, and it’s very walkable to Sarit and around Westlands. I asked to move to a quieter room and the staff accommodated it right away. I didn’t have any meals, so I can’t comment on the food. Overall, a good experience.
Stayed 1 night in Dec 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The room spotless. It was sort of fancy. It’s nice and quiet and they have a pretty good and small buffet.
Stayed 1 night in Dec 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Clean room, amazing staff
Stayed 1 night in Nov 2025

10/10 Excellent

London

Stayed 1 night in Dec 2025

10/10 Excellent

Uzima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Lawrence

Stayed 1 night in Nov 2025

10/10 Excellent

wesley

Stayed 3 nights in Nov 2025

4/10 Poor

Nathan

Disliked: Amenities, property conditions & facilities
Poor cleanliness. Poor lighting outside. Elevators smell. Less agents to attend to customers. Had to change rooms because of loud music throughout the night coming from nearby establishment , maybe a club.
Stayed 1 night in Nov 2025

10/10 Excellent

gilles

The property is conveniently located, close to stores and restaurants. ATM is close by. The check in was quick and friendly. The safety is good as there are codes to access the rooms area. The inside they are spacious with all the amenities you would expect as a world traveler. There is possible any of room service to which is very nice. The food is good and local, which is great. The staff is very friendly and very accommodating.
Stayed 5 nights in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Everything about our stay was amazing. From check in to having to extend my stay 1 extra day. We had many questions and they went the extra mile to help. I truly was amazing at the Customer Service. And the room was perfect!!! Everything a person would need. So grateful
Stayed 1 night in Nov 2025

10/10 Excellent

FLORENCE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stanley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were friendly and courteous. They offer a welcome drink of passion fruit drink. It's very refreshing especially after a long flight. Unlike other countries, Kenyans aren't pushy for tips, but tipping the staff makes them happy and appreciated. The rooms were clean. There are no fly screens in the windows, but we didn't feel that there were mosquitoes. The breakfast was excellent. If you arrive late, you will get the impression that the food is gone, but that's because instead of leaving the food in the container for a long time, they would rather make you a fresh batch. The have a complimentary service to look after you suitcases if you are going off for a safari or visiting another town for a few days. All in all, I was very pleased with my stay at Crossroads Hotel
The photo shows what I had collected. It is self served.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mukhtar

Stayed 1 night in Oct 2025

10/10 Excellent

Mukhtar

Stayed 1 night in Sep 2025

10/10 Excellent

Mansa

Stayed 2 nights in Sep 2025

10/10 Excellent

Kom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Misheck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and safe. Top notch staff

Great stay as always
Stayed 4 nights in Aug 2025