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The Crossroads Hotel Westlands

3.0 star property

Photo gallery for The Crossroads Hotel Westlands

A compact living space with a kitchenette, a sofa with plaid cushions, and a small ottoman.
A balcony with artificial grass, wicker chairs, and a table set with glasses and bottles.
A hotel room with a large bed, two bedside tables, a nightstand, a wardrobe, and a wall-mounted air conditioner.
A hotel reception area with a receptionist, a guest with a suitcase, and a decorative plant.
A multi-story building with a modern architectural design, featuring balconies with green plants and a visible sign for 'Crossroad Plaza'.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services
The current price is AU$114
includes taxes & fees
30 Aug - 31 Aug

Explore the area

View map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪12 min walk‬
  • Place, Nairobi National Museum
    ‪12 min walk‬
  • Place, Sarit Centre
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, wooden headboard, two bedside tables, and two wall-mounted light fixtures.

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Superior Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Triple Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a large bed, two bedside tables, a nightstand, a wardrobe, and a wall-mounted air conditioner.

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

A hotel room with a large bed, a desk, a chair, and a nightstand with a lamp.

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

A hotel room with a bed, a sofa, a desk with a telephone, and a TV.

Executive Studio Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite

A living room with a sofa set, a coffee table, and a red plaid throw pillow.

Premium Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Nairobi

At The Crossroads Hotel Westlands you'll be within just a 15-minute stroll of Nairobi National Museum and Sarit Centre. Highlights at this hotel include in-room free WiFi and Smart TVs. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, luggage storage and a lift. Full breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Westlands hotel, you'll be 3.1 km (1.9 mi) from The Aga Khan University Hospital and 5 km (3.1 mi) from Yaya Centre.

What's nearby

  • University of Nairobi - 12 min walk - 1.0 km
  • Nairobi National Museum - 12 min walk - 1.0 km
  • Sarit Centre - 17 min walk - 1.4 km
  • Kenya National Theatre - 2 min drive - 1.5 km
  • Westgate Shopping Mall - 2 min drive - 1.9 km

Getting around

  • Syokimau Station - 27 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 30 min drive

Restaurants

  • ‪Myna - ‬3 min walk
  • ‪Mr. Pang - ‬2 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪Hashmi Barbeque - ‬9 min walk
  • ‪Cavalli @ The Manor - ‬5 min walk

About this property

The Crossroads Hotel Westlands

The Crossroads Hotel Westlands offers its guests concierge services, laundry facilities, and a lift. Event space at this hotel measures 710 square feet (66 square metres) and includes conference space. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Nairobi hotel.

  • 34 guestrooms or units
  • 710 sq ft of conference space
  • 66 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • Smoking in designated areas
The Crossroads Hotel Westlands offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in stairways
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 10 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7 for adults and from USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 10 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

Is parking available at The Crossroads Hotel Westlands?

Yep, The Crossroads Hotel Westlands has a free self car park.

How much does it cost to stay at The Crossroads Hotel Westlands?

As of 2 Aug 2026, prices found for a 1-night stay for 2 adults at The Crossroads Hotel Westlands on 30 Aug 2026 start from AU$114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Crossroads Hotel Westlands a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Crossroads Hotel Westlands.

Does The Crossroads Hotel Westlands serve breakfast?

You bet, full brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Crossroads Hotel Westlands?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at The Crossroads Hotel Westlands?

Check-in begins at noon. Check-out time is 11:00 AM.

The Crossroads Hotel Westlands Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 167 reviews
Rating 8 - Good. 45 out of 167 reviews
Rating 6 - Okay. 10 out of 167 reviews
Rating 4 - Poor. 8 out of 167 reviews
Rating 2 - Terrible. 2 out of 167 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Timour

Liked: Cleanliness, staff & service, amenities
Great location, nice room, friendly staff.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay, quiet room with amazing view
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. Staff is super friendly, breakfast is perfect and location is ideal :)
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed so much at the hotel..great bar with amazing view, room service amazing and super clean room
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Nagib

Liked: Staff & service, property conditions & facilities
Clean room, staff superb, btrakfast no so good.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable and safe place to stay in Nairobi. I've spent several nights over the past few years at this hotel and it's always a easy choice.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in Nairobi, close to everything
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, the property is clean and well kept, there are security men so the place is safe. I have stayed here a few times and will continue to as it is close to the stores, nightlife, pretty much anything. I've had pleasant stay here❣️
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your great hospitality as always :)
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and comfortable, but more importantly, the staff is truly amazing. They have been very accomodating and go above and beyond.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect - hot strong pressure of water, super comfy bed, netflix, fast wifi. The breakfast is very tasty and the pancakes are my addiction. My favourite hotel in Nairobi :)
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

conny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was very simple. didn't taste much
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff :)
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Clean room, amazing staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simple and safe - great value for the money. The staff is helpful and professional. Everything is super clean. The breakfast is decent and a good option if you are in a hurry. Internet can be spotty and there were a couple of brief power outages, probably not the hotel's fault but the Nairobi grid. Highly recommend!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and safe. Top notch staff

Great stay as always
Stayed 4 nights in Aug 2025
Verified review

4/10 Poor

James

Too many people
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities
Clean, very nice staff and high standard room
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Excellent staff including security. Everything was clean. Responsive.
Stayed 12 nights in Feb 2026
Verified review

6/10 Okay

joseph

Liked: Cleanliness, staff & service
Included breakfast average at best, half the items cold
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and friendly. Free parking. Clean rooms. Shops and restaurants just round the corner. Safe area to walk. Used Crossroads as a base while travelling in Kenya. Luggage storage. All staff are very friendly and helpful. Breakfast.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Room was clean. AC was good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

FLORENCE

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025