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NanChang Hotel

4.0 star property

Photo gallery for NanChang Hotel

Exterior
10 restaurants; breakfast, lunch and dinner served
Lobby
Deluxe Double Room
10 restaurants; breakfast, lunch and dinner served

Reviews

5.6 out of 10

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View map
Westlands Road no. 21, VIP Plaza, Nairobi
  • Place, Sarit Centre
    ‪10 min walk‬
  • Place, University of Nairobi
    ‪15 min walk‬
  • Place, Nairobi National Museum
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • City view
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Garden view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Double Room

  • City view
  • 5 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Queen Bed, Non Smoking, City View

2 bedrooms, premium bedding, minibar, in-room safe

Presidential Suite, 1 Queen Bed, Non Smoking, City View

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Massage

Deluxe Single Room

  • Sleeps 1
  • 1 King Bed

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About the area

Nairobi

At NanChang Hotel you'll be within just a 15-minute stroll of Sarit Centre and Oshwal Religious Centre. Highlights at this hotel include 10 restaurants, a full-service spa and free valet parking. .A day of pampering can include massages and body wraps along with aromatherapy and Ayurvedic treatments. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. 22 square feet (2 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available. There's also self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Westlands hotel, attractions include Kenyatta International Convention Centre and Nairobi National Park.

What's nearby

  • Sarit Centre - 10 min walk - 0.9 km
  • Oshwal Religious Centre - 12 min walk - 1.0 km
  • Westgate Shopping Mall - 15 min walk - 1.3 km
  • University of Nairobi - 15 min walk - 1.3 km
  • Nairobi National Museum - 15 min walk - 1.3 km

Getting around

  • Syokimau Station - 28 min drive
  • Nairobi (WIL-Wilson) - 17 min drive

Restaurants

  • ‪Brew Bistro & Lounge - ‬5 min walk
  • ‪68 Library - ‬4 min walk
  • ‪Milan Kenya - ‬5 min walk
  • ‪Nana Swahili Restaurant - ‬3 min walk
  • ‪Jenga Jungle - ‬5 min walk

About this property

NanChang Hotel

NanChang Hotel offers its guests a full-service spa, a hot tub, and a fitness centre. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 22 square feet (2 square metres) and includes a conference centre. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly NanChang Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Valet parking is free.

  • 40 guestrooms or units
  • 10 dining venues
  • Conference rooms
  • 22 sq ft of conference space
  • 2 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Bar or lounge
NanChang Hotel offers 40 accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free valet parking on site
  • Parking on site (surcharge)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: KES 1,500 for adults and KES 750 for children
  • 10 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • TV in common areas

Family friendly

  • Laundry facilities
  • Living room
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (22 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Reception hall

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 10 AM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at NanChang Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 5000 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Airport shuttle transfer per adult: KES 3500 (one way)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KES 1500 for adults and from KES 750 for children
  • Airport shuttle fee: KES 6000 per vehicle (return)
  • Rollaway bed fee: KES 5000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

NanChang Hotel
NanChang Hotel Nairobi
NanChang Nairobi
NanChang Hotel Hotel
NanChang Hotel Nairobi
NanChang Hotel Hotel Nairobi

Frequently asked questions

What is the cancellation policy at NanChang Hotel?

NanChang Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at NanChang Hotel?

Yep, NanChang Hotel has free valet parking. A self car park is also available, for a fee.

Is there a spa on site at NanChang Hotel?

Yep, there is an onsite spa at NanChang Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

What makes NanChang Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at NanChang Hotel.

Does NanChang Hotel serve breakfast?

Yep, buffet brekkie is served at NanChang Hotel.

Is there a free airport shuttle available at NanChang Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at NanChang Hotel?

Yep, they've got a lounge bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at NanChang Hotel?

Check-in begins at 10 AM. Check-out time is 10 AM.

Are pets allowed at NanChang Hotel?

No, pets and service animals are not allowed.

NanChang Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 5 out of 22 reviews
Rating 2 - Terrible. 5 out of 22 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities

Disappointing Place

Very disappointing place. On Hotels.com they said they were four or five star hotel. They are maybe 2.5 stars. They said they had a business centre. They did not. They said they provided wireless internet. There was no internet available on my floor the entire time I was there. They claimed to have seven restaurants. Nope. The wallpaper was peeling off the walls. The carpets and coverings were stained. The check in (entrance) area had action movies blaring from morning till late at night, which gave the place a trashy feel. Location is very central. Bed was very good. Though the upholstery and carpets were stained, the room was clean.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Westlands Location - Caveat Emptor

Good location in Westlands and if you get it at a good price, it is a good value. The hotel targets Chinese travelers so food, TV, and staff or oriented to this. It is like going to China in Kenya. Best to book online and not at hotel as some personnel seem to want to cut their own side deals that are more expensive than booking online.
Verified

8/10 Good

Steven

Liked: Property conditions & facilities

Westlands on a Budget - Food Included

A great option if you are on a budget and need to be in Westlands near the better hotels. Better than the rustic guest houses for the price. Many Chinese visitors stay here and the food is targeted to that audience.
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

In die Jahre gekommen

Das Hotel hat sicherlich keinen 4 Sterne-Status. Die Zimmer sind sehr klein. Das Bad ist höchstens 3 m² groß und hat eine Dusche ohne Kabine! Die Möbel sind abgenutzt. Die Premium-TV-Kanäle bestehen aus einem Sportkanal und CNN. Ansonsten gibt es nur chinesische Sender. Positiv bewerten muss man das sehr freundliche und hilfsbereite Personal und die sehr gute chinesische Küche.
Stayed 2 nights in May 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful experience

Excellent experience I had at this hotel. Very good security with two step security cards
Verified

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap price = cheap quality

You get what you pay for - and NanChang was cheap.
Verified

8/10 Good

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, friendly staff

The hotel is a budget 4 star. My room (301) was very small without a mini bar, the mattress was exceptionally hard. The gym is small, located in front of reception, it requires motivation to be used. Other than that the room was clean, staff was very friendly and efficient, the laundry service works well and the breakfast was good. I bought the rooms at a discounted price, overall the stay was worth the money I spent for it.
Verified

6/10 Okay

Lorn

Disliked: Property conditions & facilities, room comfort

Functional hotel but dated.

If only this hotel was maintained this would have been a very good hotel. Drainage issues. Leaks from sink. Shower blocked. Room could do with a splash of paint. Window damaged stuffed with tissue. Air conditioning not working . I had to request for a fan. The Lift had finger marks all over it. Reception staff not that friendly. Hotel has good potential. They need to maintain their facilities regularly. Despite these issues l might consider staying at the hotel again because some of the staff were nice and l did feel at home and was made comfortable after l complained. Complaint response was fast and rectified but some issues remained. It got to a point l stopped the complaints and over looked the issues. But the hotel has very good potential.
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Very small rooms ,

Vert small rooms , even difficult to put your luggage, basic amenities missing
Verified

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place in the city

It was a big surprise to find such a nice place in Nairobi. It's in a safe neighbourhood. The room is very clean, bright and well decorated. After staying at several different hotels in/around Nairobi, I finally felt relaxed when I entered this hotel. For a single person, I also got a good price for that small but cosy room. They have two awesome resturants inside the building, which serve authentic chinese food. Overall, it was a highlight of my trip. I highlly recommend this hotel to travelers.
Verified

2/10 Terrible

Annabel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn't recommend this to anyone!

I am usually not one to complain, but I was extremely disappointed by the Nanchang Hotel. They claim to be a 4 star hotel, but this is definitely not 4 star standard. I am astonished by the positive reviews this hotel has gotten, to me they sound like they're describing an entirely different place. Me and my colleague stayed here one night and when we arrived we each got a small room without bed linen. We asked about this and were moved to new rooms, where there was bed linen but no mattresses (only a thin cover on top of a hard bed base and the cover was too small to cover the base). We got new rooms again, where the beds were the same but at least there were mattress covers that were the same size as the bed. The rooms were small and smelled of something strong (smoking is permitted indoors so perhaps this smell was something to cover it up). The bed was really hard and the general standard of the room was way below what you would expect from a 4 star hotel. The restaurant was ok for dinner, but many things from the menu were unavailable. At breakfast I asked if there was meat in the noodles and rice (as I am a vegetarian) and was told no, but after taking one bite I realized that there definitely was meat in it. I asked if I could book a taxi to go to one of the top tourist destinations in Nairobi, but I got a driver who wasn't a taxi driver (probably just a friend of someone in the hotel). He tried to charge me 3 times the normal price and had to stop several times al
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

corrupt staff.

awful. Corrupt staff. Stay away from the housekeeper called Rop.
Verified

6/10 Okay

Mariette

Disliked: Cleanliness

Average

Was an average stay for a few days but the rooms smelt a bit funny.
Verified

6/10 Okay

Phil

Disliked: Property conditions & facilities

overpriced but convenient and friendly staff

The room is comfortable and the staff, both Kenyan and Chinese, were uniformly friendly and helpful. My room was 120 steps up from the ground floor. the elevator was not working for one full day. the internet was not working for 36 hours of my stay. Even by the overpriced standards of Nairobi the Nanchang was high for what you get.It is VERY convenient and I was able to eat at 3 different, excellent places all within a 5 - 10 minute walk of the hotel.The brochures and website said that there was a gymnasium. But it has been closed and one piece of equipment put into the hallway right outside the elevator on each floor in lieu of a fitness center. Not the ideal place to have a workout. At about 1/2 the price I would stay there again.
Verified

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort

Not the one i expected

I agree with the previous reviewer on most of the comments about this hotel. I too booked it because of the 4 star rating. unfortunately it was a let down, especially that i was expecting a nice rest after grueling 7 day Safari. let's start with the positives. The superior single room is spacious, the breakfast buffet is delicious and sufficient if you like Chinese food. Now the bad. It is literally a 3 star hotel from a 2nd or 3rd tier city in China being air lifted and dropped in Nairobi. The design, the furniture are almost exclusively Chinese or exported from China. from design perspective, things are lacking or not where they should be. for example, the safe box is in the bottom of the closet which is blocked by the huge sofa; the mini bar is so close to the bed that i suppose it becomes another night stand; no face tissue anywhere; there is almost no place for your own toiletries in the bathroom; the bath towels are super thin. from function perspective, the drainage was not designed properly, there is strong smell of sewage in the bathroom which is gross; the standing shower stall is very Chinese small and cumbersome to open and close and i hit my head once because the top railing is low; safe box is detached from the wall, what's the point? and there is no stand/rack for the luggage. what upset me the most was the heavy banging from 11:30pm to 40 minutes after midnight for repairing the tiles. couldn't it be done during the day?!
Verified

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NOISY, Worst ever

till 12 am, the guys are making too much noise. Never ever stay over.
Verified

8/10 Good

Funmi

Liked: Cleanliness, staff & service, room comfort

Nice Hotel good for a night or two

Spent the night. When I saw the lobby it looked a bit cheesy. But when I got into the room I was surprised how clean it was. It was fine for the night.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

6/10 Okay

STEPHEN

Disliked: Cleanliness, property conditions & facilities, room comfort
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service