Skip to main content
Beginning of main content
5.0 out of 5

"We booked a night on either side of a Safari to Kenya at this hotel. We were so impressed with everything from arrival at the hotel, restaurant, staff ... " More

By a verified traveller on Wed 13 Sep 2017

Enter dates to see availability

Hotel Description

Nairobi Serena Hotel puts you in the heart of Nairobi, connected to the airport and within just a 10-minute stroll of Central Park and Nairobi Gallery. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa.

You can enjoy LCD TVs with satellite channels, and all 199 individually furnished rooms feature free WiFi, in-room childcare and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and designer toiletries. Coffee/tea makers, free newspapers and free bottled water are also available.

A day of pampering can include massages, body scrubs and facials along with access to the sauna and spa tub. The restaurant, Cafe Magreb Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The Aksum Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, fitness centre, sauna and kids' swimming pool. 4844 square feet (450 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Nairobi hotel, you'll be 1.2 km (0.7 mi) from University of Nairobi and 3.5 km (2.2 mi) from Yaya Centre.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$301* Per night/room 16 Dec. - 17 Dec.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Garden Area

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Nairobi Serena Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Nairobi Serena Hotel

Everyone (1)
5 out of 5

Serena Naorobi

Pros: The location was excellent.
We booked a night on either side of a Safari to Kenya at this hotel. We were so impressed with everything from arrival at the hotel, restaurant, staff and smooth check-out procedure.

Posted by , from Brisbane, Australia on 13 Sep. 2017

Was this review helpful to you?

Property Features

Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A swim-up bar. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference rooms. A kids' pool, a fitness centre, and spa services are also featured at the luxury Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Nairobi Serena Hotel was completed in September 2019. Smoking is allowed in designated areas at this Art Deco Nairobi hotel.

  • 199 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 1962
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Nairobi (NBO-Jomo Kenyatta Intl.) (17 km / 10.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Nairobi Serena Hotel offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, designer toiletries and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Cafe Magreb Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

The Pool Terrace and Bar – This restaurant only serves light fare. Open daily.

The Aksum Bar – Overlooking the garden, this bar only serves light fare. Open daily.

The Mandhari Restaurant – This fine-dining restaurant overlooks the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.

H&S Pan-Asian Restaurant – On-site restaurant. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 4
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at noon

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 10200 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Rollaway bed fee: KES 10200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel
  • Nairobi Serena Hotel Hotel
  • Nairobi Serena Hotel Nairobi
  • Nairobi Serena Hotel Hotel Nairobi

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.
url importing https://www.wotif.com/Nairobi-Hotels-Nairobi-Serena-Hotel.h9864-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.