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Jacaranda Nairobi Hotel

3.5 star property
Family-friendly hotel with 2 restaurants and full-service spa

Photo gallery for Jacaranda Nairobi Hotel

Garden
2 restaurants, breakfast, lunch served; local and international cuisine
Interior entrance
Twin Room
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Pool
  • Room service

Explore the area

Map
Woodvale Grove, Westlands, Nairobi, 00800
  • Sarit Centre
    ‪3 min walk‬
  • Westgate Shopping Mall
    ‪10 min walk‬
  • University of Nairobi
    ‪2 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Twin Room

View from room

Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Memory foam bed
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Memory-foam beds, minibar, in-room safe, desk

Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Memory foam bed
Deep-soaking bath
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Nairobi

A family-friendly stay in Nairobi awaits you at Jacaranda Nairobi Hotel. You'll find Sarit Centre a few steps away and Westgate Shopping Mall within a 15-minute stroll. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, The Node Restaurant, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of free self parking. .Places within a 30-minute walk of this 3.5-property class Highridge hotel include Arboretum and University of Nairobi.

What's nearby

  • Sarit Centre - 3 min walk - 0.3 km
  • Westgate Shopping Mall - 10 min walk - 0.9 km
  • University of Nairobi - 2 min drive - 2.3 km
  • Nairobi National Museum - 2 min drive - 2.3 km
  • United Nations Office at Nairobi - 7 min drive - 4.8 km

Getting around

  • Syokimau Station - 27 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 30 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬6 min walk
  • ‪The Alchemist Bar (The Bus) - ‬6 min walk
  • ‪Java House - ‬5 min walk
  • ‪NewsCafe Sarit Centre - ‬5 min walk
  • ‪Roco Mamas - ‬8 min walk

About this property

Jacaranda Nairobi Hotel

Family-friendly hotel with 2 restaurants and full-service spa
Jacaranda Nairobi Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Jacaranda Nairobi Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

  • 128 guestrooms or units
  • 3 levels
  • 5 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 1964
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Jacaranda Nairobi Hotel offers 128 accommodations with minibars and a safe. Rooms open to balconies. Beds feature memory foam mattresses. Plasma televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Node Restaurant

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 1964
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 5 June and 6 June.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Jacaranda
Hotel Jacaranda Nairobi
Jacaranda Hotel
Jacaranda Hotel Nairobi
Jacaranda Nairobi
Jacaranda Nairobi Hotel
Nairobi Hotel Jacaranda
Nairobi Jacaranda Hotel
Jacaranda Nairobi Hotel Hotel
Jacaranda Nairobi Hotel Nairobi
Jacaranda Nairobi Hotel Hotel Nairobi

Frequently asked questions

What is the cancellation policy at Jacaranda Nairobi Hotel?

Jacaranda Nairobi Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Jacaranda Nairobi Hotel?

Yep, Jacaranda Nairobi Hotel has a free self car park.

Is there a spa on site at Jacaranda Nairobi Hotel?

Yep, there is an onsite spa at Jacaranda Nairobi Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Jacaranda Nairobi Hotel have a pool?

Jacaranda Nairobi Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Jacaranda Nairobi Hotel?

Jacaranda Nairobi Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with memory foam beds and 24-hour room service.

What makes Jacaranda Nairobi Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as memory foam beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Jacaranda Nairobi Hotel.

Is Jacaranda Nairobi Hotel family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and a BBQ, it's no surprise that Jacaranda Nairobi Hotel is a hit with families.

Is there a free airport shuttle available at Jacaranda Nairobi Hotel?

No, Jacaranda Nairobi Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Jacaranda Nairobi Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Jacaranda Nairobi Hotel?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Jacaranda Nairobi Hotel?

No, pets are not allowed.

Jacaranda Nairobi Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 157 reviews
Rating 8 - Good. 76 out of 157 reviews
Rating 6 - Okay. 23 out of 157 reviews
Rating 4 - Poor. 13 out of 157 reviews
Rating 2 - Terrible. 1 out of 157 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anne

Stayed 3 nights in Mar 2025

8/10 Good

Aldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for a short stay in nairobi. The price was good and location unbeatable
Stayed 1 night in Feb 2025

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for my needs. Screens on windows might help keep mosquitoes away.
Stayed 1 night in Feb 2025

8/10 Good

Imad

Travelled with family
Liked: Cleanliness, staff & service
Very convenient location. Friendly staff. Property needs renovation.
Stayed 2 nights in Aug 2024

4/10 Poor

H.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.
Stayed 3 nights in May 2024

10/10 Excellent

Nobuaki

Stayed 2 nights in Apr 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

8/10 Good

NAVIN

Stayed 1 night in Oct 2023

8/10 Good

Richard, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price.
Stayed 1 night in Aug 2023

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort in the City

Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.
Stayed 4 nights in Jul 2023

8/10 Good

Keeley

Travelled with partner
Liked: Cleanliness, staff & service
We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.
Stayed 8 nights in Jul 2023

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.
Stayed 3 nights in Jun 2023

8/10 Good

JALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 7 nights in Jun 2023

10/10 Excellent

JALAL

Stayed 4 nights in May 2023

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warmth in the heart of Nairobi

Ideal location. Friendly staff. Clean and comfortable. Good breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome in the k heart of Nairobi

Welcoming, efficient and friendly. Amazing location.
Stayed 1 night in Mar 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Bala Pratap

Stayed 2 nights in Apr 2022

8/10 Good

LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms needs updating. The bath tub had cracked tiles etc. Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.
Stayed 3 nights in Mar 2022

10/10 Excellent

ANGELA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel see you soon

Stayed 7 nights in May 2021

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Mar 2020