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Hotel Emerald

3.5 star property
Comfortable Nairobi hotel in Westlands with free parking

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Photo gallery for Hotel Emerald

Terrace/patio
Deluxe Double Room
Buffet
Lobby
Reviews
7.2

Good

Popular amenities

  • BarBarBar
  • Breakfast availableBreakfast availableBreakfast available
  • GymGymGym
  • Air conditioningAir conditioningAir conditioning
  • Room serviceRoom serviceRoom service
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800
  • Popular LocationThe Sarit Centre5 min walk
  • Popular LocationWestgate Shopping Mall12 min walk
  • Popular LocationUnited Nations Office at Nairobi10 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)20 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Premium bedding
Separate bedroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed OR 2 Single Beds

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The price is AU$100
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includes taxes & fees
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About the area

Nairobi

Hotel Emerald puts you in the heart of Nairobi, within just a 10-minute stroll of The Sarit Centre and Oshwal Religious Centre. Highlights at this hotel include a restaurant, free self-parking and a 24-hour gym. .The restaurant, Vista, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. A conference centre and a 24-hour business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 9:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Westlands hotel include Kenyatta International Convention Centre and United Nations Office at Nairobi.

What's nearby

  • The Sarit Centre - 5 min walk
  • Westgate Shopping Mall - 12 min walk
  • Nairobi University - 3 min drive
  • Kenyatta International Convention Centre - 5 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 20 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive

Restaurants

  • ‪The Alchemist Bar (The Bus) - ‬4 min walk
  • ‪68 Library - ‬3 min walk
  • ‪The Kraft - ‬1 min walk
  • ‪Java House - Westlands Square - ‬4 min walk
  • ‪Slush Coffee World - ‬5 min walk

About this property

Hotel Emerald

Comfortable Nairobi hotel in Westlands with free parking
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a rooftop terrace, and barbecue grills are also featured at the business-friendly Hotel Emerald. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

  • 59 guestrooms or units
  • 7 levels
  • Built in 2013
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Emerald offers 59 air-conditioned accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include baths or showers, dressing gowns, designer toiletries and complimentary toiletries.

This Nairobi hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Hindi, Swahili, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Vista

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Built in 2013
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 per person
  • Airport shuttle fee: USD 30.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

What is the cancellation policy at Hotel Emerald?

Hotel Emerald offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Emerald?

Yep, Hotel Emerald has a free self car park.

What makes Hotel Emerald a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Emerald.

Is Hotel Emerald family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Hotel Emerald is a hit with families.

Does Hotel Emerald serve breakfast?

Yep, buffet breakfast is offered daily from 6:00 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel Emerald?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Emerald?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Emerald?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Emerald?

No, only service animals are allowed.

Hotel Emerald Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 62 reviews" "
Rating 8 - Good. 27 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 7 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Nando

Liked: Cleanliness, staff & service, amenities
Interesting location close to shopping and entertainment, staff was very helpful
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Tracie, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Stayed 3 nights in Oct 2018

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Stayed 2 nights in Nov 2019

6/10 Okay

Ziphozihle

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Stayed 2 nights in Jul 2019