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4.0 out of 5

"Comfortable hotel, friendly staff, airport shuttle and location " More

By a verified traveller on Thu 20 Jun 2019

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Hotel Description

At Four Points By Sheraton Nairobi Airport, you'll be 10.6 km (6.6 mi) from Nairobi National Park and 19.2 km (11.9 mi) from University of Nairobi. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy LED TVs with cable channels, and all 172 rooms feature free WiFi, coffee/tea makers, and free bottled water. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Safes, irons/ironing boards, and desks are also available.

At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, health club, and kids' swimming pool. 16577 square feet (1540 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle.

With a stay at this 4-star Nairobi hotel, you'll be 20.2 km (12.6 mi) from Yaya Centre and 21.8 km (13.5 mi) from Giraffe Centre.

Traditional Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$195* Per night/room 14 Nov. - 15 Nov.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Four Points By Sheraton Nairobi Airport ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points By Sheraton Nairobi Airport

Everyone (1)
2 out of 5
The price was very high for a bed , no breakfast, fridge in room was hot, shower leaked all over bathroom floor and slipped over and fell as a result when I stepped out of shower. Front desk was very helpful and all staff were great!

Posted by on 21 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Natasha

Dear Wotif Greetings of the day!! Thank you very much for sharing your review of our property with the online world. I appreciate your diverse observations as it is through your valued criticism that we target problem areas for continuous improvement. I make a sincere apology for the disappointment in room not being to your expectation . I have discussed your observations on standard with concerned colleagues for continued improvement . Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

5 out of 5
Comfortable hotel, friendly staff, airport shuttle and location

Posted by on 20 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Natasha

Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

5 out of 5

Posted by on 17 Oct. 2018

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Comment from Hotel Management

18 Oct. 2018 by Natasha

Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

About the Four Points By Sheraton Nairobi Airport

Location 9042/1044 Tower Avenue, Nairobi, Nairobi 1939-00606

Property Features

Four Points By Sheraton Nairobi Airport offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 16577 square feet (1540 square meters) and includes conference space. A children's pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Four Points By Sheraton Nairobi Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star Nairobi hotel is smoke free.

  • 172 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 16577 sq ft of conference space
  • 1540 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Jomo Kenyatta Intl. Airport (NBO) (1.6 km / 1 mi)
  • Train station: Syokimau SGR Railway Station (5 km / 3.1 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Four Points By Sheraton Nairobi Airport offers 172 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. 42-inch LED televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Four Points By Sheraton Nairobi Airport has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points By Sheraton Nairobi Airport

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Nairobi Airport Hotel
  • Four Points Sheraton Nairobi Airport
  • Four Points Sheraton Nairobi
  • Four Points By Sheraton Nairobi Airport Hotel
  • Four Points By Sheraton Nairobi Airport Nairobi
  • Four Points By Sheraton Nairobi Airport Hotel Nairobi

You should know

  • Four Points By Sheraton Nairobi Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.