2/10 Terrible
Kathryn
Travelled with partner
26 Dec 2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointment after Disappointment
We opted to splurge on the Royal Orchid Metropole Mysore based on previous reviews and the sumptuous photographs of promotional materials.
On arrival, I had high hopes that my expectations were going to be met—the hotel is lovely & the staff appeared welcoming. Unfortunately, our room was probably the least desirable of the hotel—steps from a dining area & and the “private” patio looked out over the parking lot (see photo). There was constant noise primarily from the overly loud piped in music (cheesy Christmas songs) within the hotel, techno music from a neighboring hotel, and traffic from the street.
The electrical wiring within the room was alarming, turning the overhead fan on/off created sparks and a burning smell (staff response “we’ll look into it” but they never did) and flickering overhead lights. We kept the fan off.
When my husband showered, the bathroom floor and beyond flooded due to clogged drains. I opted to use the claw foot tub & realized there was no place to rest soap/shampoo.
The most upsetting incident was the Christmas Eve gala dinner, an option available at additional cost that I chose when reserving the room and confirmed through the hotel months before arriving. On Christmas Eve we arrived in the dining area and told the waiter that we had ordered the gala dinner & he immediately responded that there was no gala dinner for our room number. I responded that I had reserved the gala dinner when I reserved the room a
Kathryn
Stayed 3 nights in Dec 2023