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Grupotel Alcudia Pins

3.5 star property

Photo gallery for Grupotel Alcudia Pins

2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
On the beach, white sand
On the beach, white sand
Reception
3 bars/lounges, 2 poolside bars

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$286
includes taxes & fees
12 July - 13 July

Explore the area

View map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
  • Place, Playa de Muro
    ‪2 min walk‬
  • Place, Es Comú
    ‪14 min walk‬
  • Place, Alcúdia Beach
    ‪10 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪57 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony (Family)

Balcony view

Apartment, 1 Bedroom, Balcony (Family)

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Double Room, Balcony (Family)

In-room safe, desk, blackout curtains, free WiFi

Family Double Room, Balcony (Family)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Balcony, Pool View (Family)

Balcony view

Apartment, 1 Bedroom, Balcony, Pool View (Family)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Balcony, Partial Sea View (Family)

Balcony view

Apartment, 1 Bedroom, Balcony, Partial Sea View (Family)

  • Partial sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Balcony (3 Adults + Children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms, Balcony (3 Adults + Children)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 1 Bedroom, Balcony, Partial Sea View

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 1 Bedroom, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 1 Bedroom, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 2 Bedrooms, Balcony

  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 2 Bedrooms, Balcony (2 Adults + Children)

  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 2 Bedrooms, Balcony (4 Adults + Children)

  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Apartment, 2 Bedrooms, Balcony (5 Adults + 1 Child)

  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Muro

A family-friendly stay in Muro awaits you at Grupotel Alcudia Pins. You'll be 0.5 km (0.3 mi) from Playa de Muro and 4.8 km (3 mi) from Alcúdia Beach. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools and 2 poolside bars. .The buffet restaurant, Green & Grill, serves international cuisine and is open for breakfast, brunch, lunch and dinner. With 3 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site gym, kids' swimming pool and waterslide. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Muro hotel include Playa de Can Picafort and Alcúdia Port.

What's nearby

  • Playa de Muro - 2 min walk - 0.2 km
  • Es Comú - 14 min walk - 1.2 km
  • Alcúdia Beach - 10 min drive - 5.6 km
  • Alcúdia Port - 14 min drive - 8.1 km
  • Pollensa Port - 25 min drive - 21.0 km

Getting around

  • Muro Station - 19 min drive
  • Palma de Mallorca (PMI) - 54 min drive

Restaurants

  • ‪Picco - ‬4 min drive
  • ‪Bike Point Cafe - ‬3 min drive
  • ‪Can Pescador - ‬4 min drive
  • ‪Ca’n Blancos Grill - ‬3 min walk
  • ‪Gran Cafe 1919 - ‬4 min drive

About this property

Grupotel Alcudia Pins

Some rates at Grupotel Alcudia Pins are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grupotel Alcudia Pins offers its guests 2 outdoor swimming pools, a waterslide, a fitness centre, and a children's pool. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Grupotel Alcudia Pins. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Muro hotel.

  • 598 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Computer for guest use
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Locker space
Grupotel Alcudia Pins offers 598 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Green & Grill
  • La Bambola
  • Taverna
  • The Garden BBQ

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 29-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number H-PM2637

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Frequently asked questions

What is the cancellation policy at Grupotel Alcudia Pins?

Grupotel Alcudia Pins offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grupotel Alcudia Pins?

As of 21 June 2026, prices found for a 1-night stay for 2 adults at Grupotel Alcudia Pins on 12 July 2026 start from AU$286, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grupotel Alcudia Pins?

Yep, Grupotel Alcudia Pins has a free self car park.

Are there any beaches close to Grupotel Alcudia Pins?

Yep, Grupotel Alcudia Pins is a short 6-minute walk from Playa de Muro.

Does Grupotel Alcudia Pins have a pool?

Grupotel Alcudia Pins has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 10:00 AM to 6:00 PM.

Does Grupotel Alcudia Pins have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grupotel Alcudia Pins?

Grupotel Alcudia Pins features 2 poolside bars, 2 outdoor pools and 5 restaurants.

Is Grupotel Alcudia Pins family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Grupotel Alcudia Pins is a hit with families.

Does Grupotel Alcudia Pins serve breakfast?

Yep, buffet brekkie is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Grupotel Alcudia Pins?

No, Grupotel Alcudia Pins does not offer an airport shuttle service.

Is there a bar or restaurant at Grupotel Alcudia Pins?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grupotel Alcudia Pins?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grupotel Alcudia Pins?

No, pets are not allowed.

Grupotel Alcudia Pins Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 151 reviews
Rating 8 - Good. 49 out of 151 reviews
Rating 6 - Okay. 29 out of 151 reviews
Rating 4 - Poor. 10 out of 151 reviews
Rating 2 - Terrible. 9 out of 151 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Abdulazeez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food options, fun activities for kids, nice pools and beach. Loved everything bit of our holiday and would definitely visit again!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great holiday

Had a week here it’s lovely , great location friendly staff. Food was great beach is lovely, we were not disappointed
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Antti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing. Staff were great and friendly.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Lismara

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideal for families, it was packed during the holidays and we still always managed to find a sunbed. Parking was tricky, but this was during the summer holidays, it might be easier other times in the year. Food and all inclusive is priced great and it's not bad but it's not great.
Stayed 7 nights in Aug 2025
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super dirty, the bathroom smell bad, outdated... the food in the restaurant was awful, every day I drive to locals coffee shops for a nice coffee.....
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Kent

Liked: Amenities
If you are looking for a cheep place for a family or small group then this would be a great place. I booked the hotel as it gave the impression that there was secure parking on site yet when we arrived we discovered that it was just on street parking. The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Heikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great and really near. Evening shows good. Rooms were quite noisy
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. So cheap for what they offer. Just 30meters from the beach and ocean..it can be a bit windy in this location but worth the proximity. We didn’t do the all inclusive so didn’t try the restaurants but there were food options very close. This is high traffic of kids, but it’s not loud at night as it all shuts down at good time. Would definitely stay here again.
Stayed 1 night in May 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024
Verified

6/10 Okay

Christina

Liked: Staff & service, room comfort

If you don’t have children, the hotel is not for y

If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Way to much noise from a stage in the evening and way to small of a pool area when you compare it to how many guests there is
Stayed 7 nights in Jul 2022
Verified

4/10 Poor

Denis

Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Arie

We found out that it was not our hotel. Around the pool it's so full with sun beds that you can barely can walk trough them. Reserve sun beds is forbidden but it happens al lot. Personal from the hotel is doing nothing about it. Also around the pool it's very noisy. The room cleaning is not so good. They forgot our room a few times. The room we had was on the opposite site of a neighboring hotel (H boulding) whit a ventilation system that was really loud 24/7 hours a day. So on the balcony that was really disturbing to hear that all day. Restaurants we din't use so no opinion about them.
Stayed 12 nights in Jun 2023
Verified

10/10 Excellent

Evita

Liked: Cleanliness, amenities
Sehr schöne saubere Unterkunft.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Alex Bang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direkte adgang til god strand, gavmilde bartender, restauranten lukken kl. 21. Med All inklusiv er der kun adgang til 2 restauranter gratis og også kun udvalgte drinks. Buffen var som forventet inden over eller under forventninger til hvad en buffe er. Godt og rumligt værelse.
Stor pool
Liggestole
Udsigt fra værelse
Den store pool
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Jouni

Disliked: Staff & service
Hotelli ihan viihtyisä ja hyvällä paikalla rannalla.Huoneessa varmaan oli hometta, haisi kostealle ja vaatteet haisivat matkan jälkeen homeelle.Välipalaravintola kanssa homeessa, ei pystynyt kauaa olemaan siellä kun oli pakko päästä pois.Ruoka oli kyllä suuri pettymys,käytännössä viikon samat ruuat.All inclusive tosi sekava ja aika suppea valikoima.Mutta loma oli mukava.Vaikka moitittavaa löytyikin paljon, ruoka ja all inclusive huonoin missä me olemme olleet.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estancia perfecta!
Stayed 10 nights in Sep 2025
Verified

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como hotel en Alcudia
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons êtes agréablement surpris avec l'hebergement. Accès direct à la plage, piscine avec et sans toboggans. Piscine pour bebes. Il y a des activités et soirées à thèmes. Les restaurants ont beaucoup de variété et le personnel est sympatique.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Moïra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueillant et beau !
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Reservierun
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

JULIO JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con unas instalaciones perfectas para los niños. Gran ubicación y personal muy amable. Muy recomendable.
Stayed 1 night in Aug 2025