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Sarena de Muro Resort Mallorca, part of Destination by Hyatt

Property class: 5 and above

Photo gallery for Sarena de Muro Resort Mallorca, part of Destination by Hyatt

A resort with a pool area, sun loungers, palm trees, and a view of the sea and mountains.
A resort with a large swimming pool, sun loungers, and a beach view.
An aerial view of a resort with a swimming pool, beach umbrellas, and a bridge connecting to the beach.
A restaurant with outdoor seating, large windows, and a view of palm trees and a pool.
A spacious lobby with high ceilings, large columns, and potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$422
includes taxes & fees
18 Oct - 19 Oct

Explore the area

View map
Carretera Alcudia Arta, s/n, Km 1, Muro, Mallorca, 07458
  • Place, Playa de Muro
    ‪3 min walk‬
  • Place, Albufera Natural Park
    ‪21 min walk‬
  • Place, Es Comú
    ‪5 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪43 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Balcony, Sea View (2 adults+ 1 child)

A hotel room with a large bed, a bench, a chair, a table, and a view of the outdoors.

Suite, 1 Bedroom, Balcony, Sea View (2 adults+ 1 child)

  • Sea view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Sea View (2 adults + 2 children)

A hotel room with a large bed, a bench, a chair, a table, and a view of the outdoors.

Suite, 1 Bedroom, Sea View (2 adults + 2 children)

  • Sea view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Balcony, Sea View

A hotel room with a large bed, a bench, a chair, a table, and a view of the outdoors.

Suite, 1 Bedroom, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Balcony, Sea View (3 adults + 1 child)

A hotel room with a large bed, a bench, a chair, a table, and a view of the outdoors.

Suite, 1 Bedroom, Balcony, Sea View (3 adults + 1 child)

  • Sea view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View (2 adults+ 1 child)

A hotel room with a large bed, a chair, a bench, a lamp, and a view of the outside.

Suite, 1 Bedroom, Partial Ocean View (2 adults+ 1 child)

  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Sea View (2 adults + 2 children)

A hotel room with a large bed, a chair, a bench, a lamp, and a view of the outside.

Suite, 1 Bedroom, Partial Sea View (2 adults + 2 children)

  • Partial sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Sea View (3 Adults)

A hotel room with a large bed, a chair, a bench, a lamp, and a view of the outside.

Suite, 1 Bedroom, Partial Sea View (3 Adults)

  • Partial sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Sea View (3 adults + 1 child)

A hotel room with a large bed, a chair, a bench, a lamp, and a view of the outside.

Suite, 1 Bedroom, Partial Sea View (3 adults + 1 child)

  • Partial sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 adults+ 1 child)

A hotel room with a large bed, two bedside tables with lamps, a bench, a chair, and a view through a large window.

Suite, 1 Bedroom (2 adults+ 1 child)

9.0 out of 10
Wonderful
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom (2 adults + 2 children)

A hotel room with a large bed, two bedside tables with lamps, a bench, a chair, and a view through a large window.

Suite, 1 Bedroom (2 adults + 2 children)

  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (3 Adults)

A hotel room with a large bed, two bedside tables with lamps, a bench, a chair, and a view through a large window.

Suite, 1 Bedroom (3 Adults)

  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (3 adults + 1 child)

A hotel room with a large bed, two bedside tables with lamps, a bench, a chair, and a view through a large window.

Suite, 1 Bedroom (3 adults + 1 child)

  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

A hotel room with a bed, a table, a chair, a bench, and a view of the outdoors.

Deluxe Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony

A hotel room with a bed, two bedside lamps, a TV, a dining table with chairs, and a view of the outdoors.

Deluxe Room, 2 Single Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Sea View

A hotel room with a bed, a small table, a chair, a bench, and a view of the outdoors.

Deluxe Room, 1 King Bed, Balcony, Partial Sea View

9.0 out of 10
Wonderful
(6 reviews)
  • Partial sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 10

Room

  • Sleeps 10

Room

  • Sleeps 10

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About the area

Muro

At Sarena de Muro Resort Mallorca, part of Destination by Hyatt you'll be within just a 5-minute stroll of Playa de Muro and within 20 minutes of Albufera Natural Park. Highlights at this beachfront hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include massages along with access to the sauna. The buffet restaurant, Biniterra, serves Mediterranean cuisine and is open for breakfast and dinner. Ópalo Lounge Bar by A.G. is the hotel's own lobby lounge. Spend the day at the beach and enjoy the on-site indoor swimming pool, free kids' club and gym. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free parking nearby. .Attractions within a 20-minute drive of this 5-property class Muro hotel include Alcúdia Port and Alcúdia Beach.

What's nearby

  • Playa de Muro - 3 min walk - 0.3 km
  • Platja dels Francesos - 3 min drive - 2.5 km
  • Alcúdia Beach - 5 min drive - 4.6 km
  • Es Comú - 5 min drive - 5.6 km
  • Alcúdia Port - 7 min drive - 7.0 km

Getting around

  • Petra Station - 20 min drive
  • Palma de Mallorca (PMI) - 67 min drive

Restaurants

  • ‪Numa Beach - ‬3 min drive
  • ‪Gelats Artesa Valls - ‬17 min walk
  • ‪Beach Bar Eden Playa - ‬13 min walk
  • ‪Picco - ‬13 min walk
  • ‪Can Pescador - ‬11 min walk

About this property

Sarena de Muro Resort Mallorca, part of Destination by Hyatt

Sarena de Muro Resort Mallorca, part of Destination by Hyatt offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, a fitness centre, and a sauna are also featured at Sarena de Muro Resort Mallorca, part of Destination by Hyatt.

This 5-star Muro hotel is smoke free.

  • 184 guestrooms or units
  • 3 levels
  • 4 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 2000
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Sarena de Muro Resort Mallorca, part of Destination by Hyatt offers 184 accommodations with minibars and espresso makers. Rooms open to furnished balconies. 55-inch Smart televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Biniterra
  • Ópalo Lounge Bar by A.G.
  • Ópalo Restaurant by A.G.
  • Pool Club

Things to do

  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • In-room cot
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 4 buildings
  • Built in 2000
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 27 October and 28 February.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Be Live Grand Palace Muro
Be Live Palace
Be Live Palace Hotel
Be Live Palace Hotel Muro Grand
Be Live Collection Palace Muro Hotel
Be Live Collection Palace Hotel
Be Live Collection Palace Muro
Be Live Collection Palace
Be Live Grand Palace De Muro Hotel Playa De Muro
Be Live Collection Palace De Muro Playa De Muro, Majorca
Hotel Palace de Muro
Sarena Muro Mallorca Opening
Sarena de Muro Resort Mallorca

Frequently asked questions

What is the cancellation policy at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Sarena de Muro Resort Mallorca, part of Destination by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

As of 5 Oct 2026, prices found for a 1-night stay for 2 adults at Sarena de Muro Resort Mallorca, part of Destination by Hyatt on 18 Oct 2026 start from AU$422, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Yep, Sarena de Muro Resort Mallorca, part of Destination by Hyatt is a short 4-minute walk from Playa de Muro. Fun beach activities include jet skiing, snorkelling and waterskiing.

Is there a spa on site at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Yep, there is an onsite spa at Sarena de Muro Resort Mallorca, part of Destination by Hyatt. It has a steam room and a sauna. You'll enjoy services like massages.

Does Sarena de Muro Resort Mallorca, part of Destination by Hyatt have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Sarena de Muro Resort Mallorca, part of Destination by Hyatt features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with 24-hour room service and espresso makers.

What makes Sarena de Muro Resort Mallorca, part of Destination by Hyatt a romantic place to stay?

Couples spa treatments and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sarena de Muro Resort Mallorca, part of Destination by Hyatt.

Is Sarena de Muro Resort Mallorca, part of Destination by Hyatt family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sarena de Muro Resort Mallorca, part of Destination by Hyatt is a hit with families.

Does Sarena de Muro Resort Mallorca, part of Destination by Hyatt serve breakfast?

Yep, free buffet brekkie is served daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

No, Sarena de Muro Resort Mallorca, part of Destination by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sarena de Muro Resort Mallorca, part of Destination by Hyatt?

Dogs are welcome at Sarena de Muro Resort Mallorca, part of Destination by Hyatt, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Sarena de Muro Resort Mallorca, part of Destination by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 99 reviews
Rating 8 - Good. 13 out of 99 reviews
Rating 6 - Okay. 9 out of 99 reviews
Rating 4 - Poor. 3 out of 99 reviews
Rating 2 - Terrible. 3 out of 99 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would visit again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, very remote so perfect for a luxury stay at resort vibe. Food around is really good and staff are very attentive and friendly. The beach is secluded and wasn’t busy at all stunning location!!! The bathrooms were so clean no limescale in sight haha
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly hotel. Beach umbrellas are privately rented out for the day and not included.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrew was particularly helpful in navigating our stay. I do wish that Netflix worked on the TVs though!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Amenities
Great hotel in a great location right on the beach.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not the best
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great, just starts at 8am which was maybe a little late, but quality was good
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly! Parking was easy and free and our room was awesome !
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, lacks personality mainly in the food and restaurants. The furniture is cheap Kave home not to a 5 star hotel standard. The price for me is to high for what they offer. The main thing is the so called Micheline star restaurant. There is non. Food was very oily and never to a star standard. Overall a 3 out of 5 good place for 1 night if you have kids but if it’s for a romantic couple weekend look elesewhere.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Disgusting Sewage smell. They would not change room as requested . Had to check out 2 days earlier to switch hotels. Very short staffed.Room was not cleaned and the beach is all dug up. Strongly recommend not to stay here.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently renovated, friendly to small children. The staff were generally very helpful and well trained, the beach and pool are beautiful,and breakfast buffet was excellent. The prices of things like drinks and lunch were pretty high, this drove us not spend on them and go elsewhere (€26 for a burger or sandwich).
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10!! Excellent food, perfect and super friendly service, great refurb. Big thanks to all the teammembers - it is not easy after a re-opening to such a great job. One thing: the access from the beach to the resort should be controlled, we noticed people from outside using the hotel facitilities, could also be a safety issue.
Stayed 7 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel has a nice modern design and everything looks new and well maintained. The bedroom was stylish and comfortable overall, although the double bed was quite uncomfortable for two people sharing. The mattress was unstable, so whenever one person moved, the other moved too. Unfortunately, the air conditioning was not working during our stay and the room became very hot at night. We could not leave the windows open because of loud live music in the hotel courtyard. When we raised the issue, staff explained that the hotel system could only run either heating or air conditioning while they were transitioning between the two systems, and we were offered a fan instead. The gym is excellent and the views are very nice. Food was average — some items, like the croquetas, were served frozen, and a couple of our drinks never arrived. On the positive side, the staff were very friendly, professional, and well trained throughout our stay. The kids club was the highlight of the trip, and Jen was fantastic with the children.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed in suite: strange & cheap furnishing, very limited storage space, bed linen changed just once a week (only after our request), very limited choice of TV channels. The only lift in our block 3 was broken for last 4 days out of our 7 days stay. We paid for half board: breakfasts are just adequate, buffet dinners are terrible - we had to eat in restaurants outside this hotel. I don't think we will ever be back there again.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect holiday, enjoyed, great staff
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and friendly staff. Nice access to the beach and pool.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ausgezeichnet!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel mit ausgezeichnetem Frühstücksbuffet. Moderne Zimmer und schöne Poolanlage.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal sehr nett, Frühstück sehr gut, Lage Top, schön aesthetische Zimmern
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a gem. As of June ‘26 this is a newly remodeled property. Suites as huge and have plenty of space for a family of 4 or 5. Everything from the room entertainment to the bathroom was spotless. The lobby and restaurants are amazing. The staff were extremely friendly and always willing to help. The pool, beach, and outdoor restaurant were also in great condition and had great options. This felt way nicer than equivalent properties in places like Cabo, Maui, or the Caribbean. The location of the property was great, it’s not in the middle of a city which gives you a bit more space at the beach but you are still a 15 min drive from Alcudia which is a great little town for dinner.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat mir sehr gut befallen.
Stayed 6 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
The hotel looks nice, and that’s pretty much where it all ends. My room was very dirty: there was a dead moth next to the bed, a dirty pillowcase, and a towel with makeup stains still on it. When I complained, I was asked what could be done, so I requested a sea-view room upgrade. I was told the new room was ready, moved all my belongings, and then found it was smaller and overlooked a parking lot rather than the sea. The hotel provided a complimentary alcoholic drink, which I do not consume, although they did replace it with something else. I then asked to move back to my original room. Housekeeping did not clean my room until the third day of my four-day stay, claiming I had the "Do Not Disturb" sign up. Given my earlier complaints, they could have knocked or asked if I wanted service, as they eventually did on the third day. Even then, they left another dirty towel. The bathroom also had a strong fishy smell. After I reported it, a maintenance worker poured a chemical down the drain that caused a headache-inducing odor. The fishy smell remained the next day, and no follow-up was done. I was put in contact with someone named Anna when the issue started. But she only met me on the last day, she met with me to discuss the issues and trying to chat. During the conversation, she made excuses for the dirty towels, saying makeup can remain on them after use. However, I fail to see why a supposedly clean towel should still have visible makeup stains on it. Offered water gift.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Wonderful staff, we will be back
Stayed 3 nights in Jun 2026