Verified
6/10 Okay
Mahalakshmi
17 Apr 2026
We were rather disappointed by the overall management and stay. The governor of another state was at the property when we checked in. There was no care for other guests. We were not attended to, no welcome, no smiling faces. Nothing. We came after a long drive from Ooty and had to do everything ourselves until we asked for help. Staff looked visibly uninterested. The only staff who were helpful and made the stay pleasant were Ashly and Veena or Veni (if Im not wrong) there were the same shift on 7th April. Room was clean but glasses were dirty. Conditioner was in the soap dispenser and soap was in the conditioner dispenser. A room service coffee order took 40minutes to come and the staff went to the wrong room because he was informed wrongly. And that took another 10 minutes. It was pretty sad experience for such a reputable property.
Mahalakshmi
Stayed 3 nights in Apr 2026




























