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4.4 out of 5

"Fantastic mountain views and friendly staff who worked hard to help us with anything we needed " More

By a verified traveller on Fri 08 Jan 2021

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Hotel Description

A luxury stay in Mount Cook awaits you at The Hermitage Hotel Mount Cook. Within steps you'll find Mount Cook National Park and Te Wahipounamu. Highlights at this hotel include 2 restaurants, free self parking, and a free area shuttle.

You can enjoy flat-screen TVs with satellite channels, and all 164 soundproofed rooms feature free WiFi, hair dryers, and phones. Additionally, free toiletries and wardrobes or closets are available.

The buffet restaurant, Alpine Restaruant, is open for breakfast, lunch, and dinner. Snowline Bar is the hotel's own bar. Enjoy the outdoor tennis court along with access to bike rentals and hiking/biking trails. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli.

With a stay at this 4.5-star Mount Cook hotel, you'll be 10.6 km (6.6 mi) from Aoraki / Mount Cook and 22.3 km (13.9 mi) from Lake Pukaki.

Standard Double Room, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$153* Per night/room 20 Jan. - 21 Jan.

Superior Twin Room, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Double or Twin Room, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Double or Twin Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hermitage Hotel Mount Cook ratings based on 203 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hermitage Hotel Mount Cook

Everyone (81) Couples (82) Family (38)
5 out of 5
Fantastic mountain views and friendly staff who worked hard to help us with anything we needed

Posted by on 8 Jan. 2021

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5 out of 5
Food and location were excellent- staff very professional and friendly

Posted by on 27 Dec. 2020

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5 out of 5
Great home base for all the local walks. Very friendly staff and interesting entertainment for the kids.

Posted by on 22 Dec. 2020

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5 out of 5
The staff were amazing . The food and service great and our room with a view of Mt Cook was perfect.

Posted by , from Christchurch NZ on 28 Nov. 2020

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4 out of 5
The view was awesome staff friendly. The room was a bit tired was surprised there was a shower over the bath loved the experience but no info in the room about restaurants etc

Posted by , from Christchurch on 13 Sep. 2020

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5 out of 5
wonderful venue, glorious views. Comfortable bed, all amenities supplied. All staff were friendly and helpful. Excellent food in the restaurant. would love to go back there and stay longer.

Posted by , from Ashburton NZ on 5 Sep. 2020

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4 out of 5

Posted by on 20 Aug. 2020

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4 out of 5
We stayed two nights, with two teenagers, having had to move the booking forward a week.The first night was in Premium Plus Queen Qn. The room was spacious, tidy and well appointed with exceptional views. An extra single bed was supplied so kids didn't have to share. Because we changed our booking and the hotel was booked to capacity Saturday night, we had to shift for the second night to two Standard Mt Cook View rooms. These were tidy but were in need of refurbishment. A couple of niggley things that could make a difference were a noisy bathroom fan that always came on with the bathroom light and a single bedside lamp. Would have been good to have been separate bedside lamps for those that read. Smaller room with older style decor. Evening meals in the restaurant were superb, the staff were friendly and professional. With covid level 2 in effect, the hotel was unable to offer a buffet for Breakfast taking individual breakfast orders. This threw a spanner in the works with quite a wait and an order being forgotten. Over all a special place, helpful friendly staff and a magical experience experience with the park and the brilliant walks.

Posted by , from Queenstown on 16 Aug. 2020

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5 out of 5
What a fantastic place to stay ,this place has everything . From great views ,an excellent walks up the Hooker Valley, to amazing food!!

Posted by , from Purakaunui on 25 Jul. 2020

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4 out of 5

Posted by on 24 Jul. 2020

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About the The Hermitage Hotel Mount Cook

Location 89 Terrace Road, Mount Cook, 7999

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Hermitage Hotel Mount Cook. Self parking is free. This 4.5-star Mount Cook hotel is smoke free.

  • 164 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Christchurch Intl. Airport (CHC) (327 km / 203.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Hermitage Hotel Mount Cook offers 164 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with satellite channels. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.

  • Flat-screen television
  • Satellite channels
  • Refrigerator available
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Alpine Restaruant - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.

Panorama Room - Onsite restaurant. Reservations are required. Open daily.

Snowline Bar - Onsite bar. Open daily.

Sir Edmund Hillary Cafe - Onsite café. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 26 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Temperature checks are available to guests and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 26 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hermitage Hotel Mount Cook
  • Hermitage Mount Cook
  • The Hermitage Mount Cook
  • The Hermitage Hotel Mount Cook Hotel
  • The Hermitage Hotel Mount Cook Mount Cook
  • The Hermitage Hotel Mount Cook Hotel Mount Cook

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.