Hotels & Accommodation near Moseley Old Hall

Very Good Staff Very Friendly and Helpful

Family lives in the house and they do not Care if you want to sleep or not. Booked for 4, got bed for 2 only. So me and my daughter ended up sleeping on the couch covered with our coat. We got 1 towel in total only. The family disturbs you with cooking until midnight, then the son started to eat very loudly, singing and making noice with the spoon on the plate in the space where we were meant to sleep. The whole house smells. Mould in bathroom Brooken, and moving toilet seat, which is very unsafe to use. Tiny amount of water comes from the shower, so we could not have shower. No private kitchen as the advert suggests. No table, nor chair to have your meal. Stained bedding. When I asked for another bedding and cover, she did not give. Owner drags and shout on me when I ask for my space to sleep. Owner turns on the light on me, so I can not sleep! I switch it off, then she comes to switch it on several time, so I could not sleep. Also, there is a constant noice coming from their bedroom. The small son plays loudly on the computers until 1-2 o'clock in the night. You can't sleep. They entered the room, which was ours, and taken away things. And there was no heating after that. Disgraceful behaviour. I called Vrbo every day min 2 times, but still did not get the issues sorted. They did not Care. We did not get replacement nor refund. Never use Vrbo!

Stephen at front desk was brilliant very helpful and went out of his way. Good hotel very comfortable