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Quality Suites Morristown West

Property class: 2.5

Photo gallery for Quality Suites Morristown West

An indoor swimming pool with blue walls, white lounge chairs, and potted plants.
A hotel room with a TV on a wooden desk, a sofa, a dining table with chairs, and a kitchen area.
A lobby with a fireplace, seating area, and a glass door entrance.
A restaurant with a wooden table and red upholstered booths.
A hotel room with a sofa, two beds, a desk, and framed pictures on the wall.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
3660 W Andrew Johnson Hwy, Morristown, TN, 37814
  • Place, Manley Plaza
    ‪5 min walk‬
  • Place, Merchants Greene
    ‪16 min walk‬
  • Place, Fountain Plaza Mall
    ‪18 min walk‬

Room options

View all photos for Suite, Non Smoking

A hotel room with a TV, two beds, a desk, and a chair.

Suite, Non Smoking

  • Sleeps 5
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, Non Smoking

A hotel room with a bed, a TV, a bedside table, a lamp, and a picture on the wall.

Deluxe Suite, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Free wired internet

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free wired internet

View all photos for 2 Double Beds, Suite, Nonsmoking

A hotel room with two beds, a desk, a TV, and a phone.

2 Double Beds, Suite, Nonsmoking

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a bed, a sofa, a desk, and a mirror.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, and a red patterned throw blanket.

Suite, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Non Smoking

A hotel room with two beds, a TV, a desk with a lamp, and a chair.

Suite, Non Smoking

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 Double Sofa Bed
  • Free wired internet

About the area

Morristown

Quality Suites Morristown West places you in the centre of Morristown, within just a 5-minute stroll of Manley Plaza and within 15 minutes of Fountain Plaza. Highlights at this Art Deco hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Additionally, you'll find a coffee shop/cafe, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. .Sights within a 20-minute walk of this Morristown hotel include Fountain Plaza Mall and Cherokee Crossing.

What's nearby

  • Manley Plaza - 5 min walk - 0.4 km
  • Fountain Plaza - 13 min walk - 1.2 km
  • Merchants Greene - 16 min walk - 1.4 km
  • Fountain Plaza Mall - 18 min walk - 1.5 km
  • Cherokee Crossing - 18 min walk - 1.5 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 65 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Cheddar's Scratch Kitchen - ‬14 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Señor Jalapeño Mexican Restaurant - ‬2 min drive
  • ‪Good Ole Days Sports Grille - ‬2 min drive

About this property

Quality Suites Morristown West

Quality Suites Morristown West offers its guests an indoor pool and a fitness centre. There's a coffee shop/cafe on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. The business-friendly Quality Suites Morristown West also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

This Art Deco Morristown hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 3 levels
  • Built in 1992
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
Quality Suites Morristown West offers 82 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch LED televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1992
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Suites Hotel Morristown
Comfort Suites Morristown
Comfort Hotel Morristown
Quality Suites Morristown
Quality Suites Hotel Morristown
Quality Suites Hotel
Quality Suites Morristown
Quality Suites Hotel Morristown

Frequently asked questions

What is the cancellation policy at Quality Suites Morristown West?

Quality Suites Morristown West offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Quality Suites Morristown West?

Yep, Quality Suites Morristown West has a free self car park.

Does Quality Suites Morristown West have a pool?

Quality Suites Morristown West has an indoor pool.

Does Quality Suites Morristown West serve breakfast?

Yeah, free buffet brekkie is served daily between 6 AM and 9 AM.

Is there a free airport shuttle available at Quality Suites Morristown West?

No, Quality Suites Morristown West does not offer an airport shuttle service.

What time are check-in & check-out at Quality Suites Morristown West?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Quality Suites Morristown West?

No, pets are not allowed.

Quality Suites Morristown West Reviews

Reviews

6.6
Rating 10 - Excellent. 130 out of 518 reviews
Rating 8 - Good. 136 out of 518 reviews
Rating 6 - Okay. 80 out of 518 reviews
Rating 4 - Poor. 72 out of 518 reviews
Rating 2 - Terrible. 100 out of 518 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities
Good stay friendly staff.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Sera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around had an amazing stay!
Stayed 2 nights in Aug 2022
Verified review

6/10 Okay

Serena

Condition of pool room
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was exactly what we needed and the service was good
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
The perimeter of the hotel was dirty but not as dirty as the rooms. My room had stains everywhere so i left.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was helpful.
Stayed 1 night in Oct 2023
Verified review

2/10 Terrible

keisha janelle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I never write bad reviews. I would just stay quiet and accept my losses. THIS is unacceptable. The pool area. It’s best you shut it down that to have it look like that. The tub?!? My Jesus. Half way cleaned. As business owners. Do better!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Denise

Liked: Staff & service
It was an okay stay
Stayed 2 nights in Oct 2024
Verified review

4/10 Poor

William

Disliked: Property conditions & facilities
Well the first smell when I walked into the lobby was weed smoke. Took about 20 minutes to get a room key. The rooms air conditioning was broke so it took about a hour to get another room. And I’m guessing the hotel rents out party rooms on the weekends. The swimming pool had mold on the top ring concrete. This is not a family hotel at all definitely would have payed way more for a better hotel. Also breakfast was the same every day and no juice.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Bfast was excellent
Stayed 1 night in May 2024
Verified review

8/10 Good

Linda

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Yes
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and 100 recommended
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Would be good if the pool opened earlier.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where every nice and I sleep well.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Janean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Erin

Liked: Staff & service
Disliked: Property conditions & facilities
No fresh fruit on the breakfast, air conditioning and heat worked. But room was terribly dated. Staff was extremely nice and room served the purpose
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Darrian

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed. Got this for my daughter and her arm got sucked in on drain on pool- she was bruised for a week. She let management know so they could fix it. She sent me pics of bugs etc. I’m tougher than she is on rooms, so for her to really be disappointed, it was a bad experience.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Donya

Liked: Staff & service, property conditions & facilities, room comfort
The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Christel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found this hotel last minute after our other lodging was canceled unexpectedly. The guy working the desk was very nice and made sure we had everything we needed
Stayed 1 night in Oct 2023
Verified review

2/10 Terrible

MariMoriah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was dirty and in complete disrepair. There are holes in walls and ceilings and in the tub in our room. The pool area is covered in mildew, mold, and rust. The breakfast bar had a broken juice machine with no other drink options to accommodate for the inconvenience. The room was very dirty. The carpet, curtains, walls and furniture were covered in stains. Outlets didn't work. Had to unplug the TV to use the microwave. The staff was nice but the hotel itself was horrible.
Stayed 1 night in May 2026
Verified review

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
The property was clean and quiet. It was convenient to where we had to go. The staff was quite helpful.
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

David

Liked: Staff & service
Property was fine. Issue was expedia didnt confirm the reservation and i couldnt check in. They needed to call the hotel and place a reservation which too 30 minutes
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jaime A

Liked: Staff & service, amenities
Old and could use a deep clean
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Yes and yes
Stayed 1 night in Oct 2025